Lucent Technologies Definity Systems Little Instruction Book Basic Diagnostics

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Glossary 
65  
C
call appearance
For the phone or attendant console, a button labeled with an extension and 
used to place outgoing calls, receive incoming calls, or hold calls. Lights 
next to the button show the status of the call appearance.
Call Detail Recording (CDR)
A feature that records call data.
Call Vectoring
A feature that allows users to provide flexible, customized call handling by 
writing a...

Glossary 
66  
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Class of Service (COS)
A feature that determines whether users can activate certain features.
coverage answer group
A group of phones that ring simultaneously when a call is redirected to it.
coverage path
The order in which calls are redirected to alternate phones.
coverage point
An extension designated as an alternate phone in a coverage path.
D
data module
A digital interface device between...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Glossary 
67  
external call
A connection between a communications system user and a party on the 
public network or on another communications system in a private network.
F
facility
A telecommunications transmission pathway and associated equipment.
feature access code (FAC)
A code users dial to access a system feature.
feature button
A button on a phone or attendant console used to access a specific...

Glossary 
68  
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
M
major alarm
An indication of a component failure that requires immediate attention.
minor alarm
An indication of a component failure that could affect customer service.
multiappearance phone
A phone equipped with several call-appearance buttons allowing the user to 
handle more than one call on that same extension at the same time.
P
pickup group
A group of individuals authorized to answer...

DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
Glossary 
69  
R
redirection criteria
Information administered for each phone’s coverage path that determines 
when an incoming call is redirected to coverage.
S
skill
An attribute assigned to an agent in a system using Expert Agent Selection. 
An agent’s skill indicates a specialty in which the agent is proficient.
split
An ACD hunt group.
system administrator
The person who maintains overall customer...

Glossary 
70  
DEFINITY System’s Little Instruction Book
for basic diagnostics  555-233-758  Issue 1
April 2000
T
trunk
A dedicated telecommunications channel between 2 phone systems or COs.
trunk group
Telecommunications channels assigned as a group for certain functions that 
can be used interchangeably between two communications systems or COs.
U
Uniform Call Distribution (UCD)
A method for distributing hunt group calls to agents by comparing agents’ 
workloads. DEFINITY ECS can deliver each new call...

DEFINITY System’s Little Instruction Book
for basic diagnostics  
555-233-758  Issue 1
April 2000
Index 
71  
Index
A
alarm buttons,34
alarm logs,31
alarms
clearing
,34
DS1,39
levels,31
off-board,31
on-board,31
preventing,38
Automatic Circuit Assurance (ACA),41
B
backups,4
baselining
definition
,1
retrieving information,2
books
how to order more copies
,xv
online,xv
busy-verify
hunt groups
,44
trunks,45
buttons
Alarm
,34
Busy Verify,43
help,xii
Trunk ID,49
C
cabinet status, viewing,9
call center,...

Index 
72  
DEFINITY System’s Little Instruction Book
for basic diagnostics  
555-233-758  Issue 1
April 2000
error types, common,34
errors
18-busied out
,35
1-circuit pack removed,37
513-equipment missing,36
clearing,29
frequently-encountered,34
preventing,38
extended service agreement,xvi
F
Facility Busy Indication,46
Facility Test Calls,47
H
H.323 trunk,51
help
buttons
,xii
numbers to call,xvi
history, viewing,10
hunt groups, busy-verify,44
I
incoming calls, problems,16
internet protocol (IP),51
IP...

Index 
73  
DEFINITY System’s Little Instruction Book
for basic diagnostics  
555-233-758  Issue 1
April 2000
problems, (continued)
password
,19
phone,14
printer,19
SAT,19
softphone,51
sound quality,53
terminal access,19
tie trunks,18
trunks,17
problem-solving, strategies,5
R
records, maintaining,2
removing circuit packs,39
reports
error
,26
history,10
S
SAT problems,19
screens,xi
Alarm Report,32, 33
Data Module,38
Error Report,26
General Status,8
Hardware Error Report,28, 36
Help,6
History,10
Status...

Index 
74  
DEFINITY System’s Little Instruction Book
for basic diagnostics  
555-233-758  Issue 1
April 2000
V
viewing
error logs
,26
station status,8
system changes,10
system status,6
voice terminals, see phones