Lucent Technologies DEFINITY System Little Instructions Manual

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
35 Setting up abbreviated dialing 
Setting up abbreviated dialing
Abbreviated dialing is sometimes called speed dialing. It allows 
you to dial a short code in place of an extension or phone number.
When you dial abbreviated-dialing codes or press 
abbreviated-dialing buttons, you access stored numbers from 
special lists. These lists can be personal (your list of numbers), 
group (a...

Managing features 
36 Setting up abbreviated dialing 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
2. Enter a number (in multiples of 5) in the Size field. This 
number defines the number of entries on your dialing list.
For example, if you have 8 phone numbers you want to 
store in the list, type 
10 in the Size field.
3. Enter the phone numbers you want to store, one for each 
dial code.
Each phone number can be up to 24 digits long.
4. Press 
EN...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
37 Setting up abbreviated dialing 
Station screen (page 3)
3. Type group in any of the List fields and press RETU RN.
A blank list number field appears.
4. Type 
3 in the list number field.
When you assign a group or personal list, you must also 
specify the personal list number or group list number.
5. Press 
EN TER to save your changes.
The user at extension 4567 can now use this list...

Managing features 
38 Creating pickup groups 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Creating pickup groups
A pickup group is a list of phones where each member of the 
group can answer another member’s calls. For example, if you 
want everyone in the payroll department to be able to answer 
calls to any payroll extension (in case someone is away from their 
desk), create a pickup group that contains all of the payroll 
extensions. Members of a...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
39 Creating pickup groups 
Pickup Group screen
Once you define a pickup group, you can assign call-pickup 
buttons for each phone in the group or you can give each member 
the call-pickup feature-access code. Use the Station screen to 
assign call-pickup buttons.
To allow users to answer calls that are not in their pickup group, 
you may be able to use Directed Call Pickup. To allow...

Managing features 
40 Setting up call forwarding 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Setting up call forwarding
This section explains how to administer various types of 
automatic call forwarding. To provide call forwarding to your 
users, assign each extension a class of service (cos) that allows 
call forwarding. Then assign call-forwarding buttons to the user 
phones (or give them the feature access code for call forwarding) 
so that...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
41 Creating coverage paths 
You also can use the System Parameters Call Coverage/Call 
Forwarding screen to determine whether the forwarded-to phone 
can override call forwarding to allow calls to the forwarded-from 
phone (Call Forward Override). For example, if an executive 
forwards incoming calls to an attendant and the attendant needs to 
call the executive, the call can be made...

Managing features 
42 Creating coverage paths 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
With call coverage, the system redirects a call to alternate 
answering extensions when no one answers at the first extension. 
An extension can have up to 6 alternate answering points. (If you 
have an older system, you may have only 3 answering positions.) 
The system checks each extension in sequence until the call 
connects. This sequence of alternate...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Managing features 
43 Creating coverage paths 
Coverage Path screen
3. Fill in the Coverage Criteria fields.
You can see that the default sets identical criteria for inside 
and outside calls. The system sets coverage to take place 
for a busy phone, if there is no answer after a certain 
number of rings, or if the DND (do not disturb), SAC 
(send all calls), or Go to Cover buttons are pressed or...

Managing features 
44 Creating coverage paths 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Now assign the new coverage path to a user. For example, let’s 
assign this new coverage path to extension 2054:
1. Type 
change station 2054 and press RETU RN.
The station screen for extension 2054 appears.
2. Type 
2 in the Coverage Path 1 field.
To give extension 2054 another coverage path, you can 
type a coverage path number in the Coverage Path 2 field....