Lucent Technologies DEFINITY System Little Instructions Manual

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Welcome 
xi How to use this book 
How to use this book
Become familiar with the following terms and conventions. They 
help you use this book with your DEFINITY system.
nTo “move” to a certain field, you can use the TA B key, 
arrows, or the 
RETURN key.
nA “screen” is a screen form displayed on the terminal 
monitor.
nIn this book we always use the term phone; other Lucent 
books may refer to phones as...

Welcome 
xii How to use this book 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
nIf you need help constructing a command or completing a 
field entry, remember to use 
HELP.
— When you press 
HELP at any point on the command line, 
a list of available commands appears. 
— When you press 
HELP with your cursor in a field on a 
screen, a list of valid entries for that field appears.
nThe status line or message line can be found near the 
bottom of your...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Welcome 
xiii Security concerns 
!CAUTION:
Denotes possible harm to software, possible loss of data, or 
possible service interruptions.
!SECURITY ALERT:
Indicates when system administration may leave your 
system open to toll fraud.
Security concerns
Toll fraud is the theft of long distance service. When toll fraud 
occurs, your company is responsible for charges. Refer to the 
BCS Products Security...

Welcome 
xiv Related books 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Related books
The Little Instruction Book for advanced administration and the 
Little Instruction Book for basic diagnostics are companions to 
this book. We suggest you use them often.
The DEFINITY ECS Administrator’s Guide explains system 
features and interactions in detail. It provides a reference for 
planning, operating, and administering your system, and we refer 
to it...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Welcome 
xv How to get this book on the web 
How to get this book on the web
If you have internet access, you can view and download the latest 
version of DEFINITY System’s Little Instruction Book
for basic administration. To view the book, you must have a copy 
of Acrobat Reader.
To access the latest version:
1. Access the Customer Self-Service Center web site at
http://support.lucent.com
2. Click...

Welcome 
xvi How to get help 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
We can place you on a standing order list so that you will 
automatically receive updated versions of this book. For more 
information on standing orders, or to be put on a list to receive 
future issues of this book, please contact the Lucent Technologies 
Publications Center.
How to get help
If you need additional help, the following services are available. 
You may need to...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Getting started 
1 Overview of DEFINITY systems 
Getting started
This section contains a brief overview of a DEFINITY system. It 
also explains how to log in to your telephone system, change the 
date and time, save changes to the system, and log off.
Overview of DEFINITY systems
Your DEFINITY telephone system organizes and routes voice, 
data, image, and video transmissions. Your system can be 
connected...

Getting started 
2 Overview of DEFINITY systems 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
)\EQTPI()*-2-8=W]WXIQ 

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Getting started 
3 Overview of DEFINITY systems 
Example DEFINITY system
Your DEFINITY system may include some or all of the following 
components:
nConversant— provides response to spoken information
nSystem access terminal (SAT) — allows direct connection 
for administration and reports
nBasic Call Management System (BCMS) — collects 
information and prints reports on call-center performance
nData module...

Getting started 
4 Overview of DEFINITY systems 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Phone types
Your DEFINITY system may have any of the following phone 
types administered as user phones. As you make changes to your 
system, you’ll need to know whether each phone is an analog, 
digital, hybrid, or ISDN phone.
Analog Digital Hybrid ISDN
500
2500
10MET
20MET
30MET
6210
6218
6220
7101A
7103A
7104A
8110
DS1FD
K25006402
6408, 6408+, 6408D...