Lucent Technologies DEFINITY System Little Instructions Manual

555-233-756
Comcode 108600842
Issue 1
April 2000 

Copyright 
Ó 2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information 
in this book was complete and accurate at the time 
of printing. However, information is subject to 
change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your 
telecommunications system by an unauthorized 
party, for example, persons other than your 
company’s employees, agents, subcontractors, or 
persons working on your...

 
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DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
Easy reference
Pencil in your information below. (shows example only)
Cabinets (cabinet #3 is a remote cabinet in the downtown office)
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Boards
(TN754 = 4 wire digital, can...

DEFINITY System’s Little Instruction Book
for basic administration  
555-233-756  Issue 1
April 2000
 
iv  
Credits
Patrons Jeff Akers, Curtis Weeks
Supporters Ed Cote, Randy Fox, Jerry Peel, 
Pam McDonnell
Writers Renee Getter, Cindy Bittner, Kim 
Livingston
Graphics Laurie King, Karen Consigny
Production Meg Harrington
Contributors Cathi Schramm, Robert Plant,
John O’Keefe
Web/CD Production Ellen Heffington, Jacki Rosellen
Special Thanks to
Kim Santich — Customer Champion; Steven Gaipa —
Marketing;...

 
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DEFINITY System’s Little Instruction Book
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April 2000
Welcome ix
nWhy this new book?ix
nWe wrote this book for you!ix
nWhat information is in this book?x
nHow to use this bookxi
nSecurity concernsxiii
nTrademarks and service marksxiii
nRelated booksxiv
nTell us what you think!xiv
nHow to get this book on the webxv
nHow to order more copiesxv
nHow to get helpxvi
Getting started 1
nOverview of DEFINITY systems1
Example DEFINITY system3
Phone types4...

 
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April 2000
Planning the DEFINITY system 11
nUnderstanding the dial plan11
Displaying your dial plan14
Modifying your dial plan14
Adding extension ranges14
Adding feature access codes15
nChanging feature access codes16
Managing phones 17
nAdding new phones17
Gathering necessary information18
Physically connecting the phone20
Completing the station screens20
Using station templates to add phones22
Using an...

 
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DEFINITY System’s Little Instruction Book
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555-233-756  Issue 1
April 2000
Managing features 33
nChanging feature parameters33
nSetting up abbreviated dialing35
nCreating pickup groups38
nSetting up call forwarding40
nCreating coverage paths41
Defining time-of-day coverage44
Creating coverage answer groups46
Defining coverage for calls redirected 
to external numbers47
Defining telecommuting coverage51
nSetting up bridged call appearances53
Routing outgoing calls 57...

 
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DEFINITY System’s Little Instruction Book
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April 2000
Enhancing system security 71
nAssigning and changing users71
Assigning new logins and passwords72
Setting login permissions74
Changing passwords75
Changing logins76
nPreventing toll fraud76
Top 11 tips to help prevent toll fraud77
nUsing reports to detect problems79
Call Detail Recording79
Security Violations Notification80
Keeping records 85
nPaper records85
nPreparing to contact Lucent89...

DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
Welcome 
ix Why this new book? 
Welcome
Why this new book?
You’ve told us that you want step-by-step instructions on 
everyday administration tasks for your DEFINITY system, and 
we’ve been listening. This book contains the information you 
need for basic telephone system administration. Some steps may 
vary a bit between the different versions of the DEFINITY 
system, but the instructions provided will...

Welcome 
x What information is in this book? 
DEFINITY System’s Little Instruction Book
for basic administration  555-233-756  Issue 1
April 2000
What information is in this book?
The Little Instruction Book for basic administration is divided 
into sections to guide you through your day-to-day operations.
Getting started provides an overview of the phone system and 
types of phones. It provides instructions for logging in, saving 
changes, and logging off. 
Planning the DEFINITY system explains how to...