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Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual

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Page 11

DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
xi
 
Automatic Circuit Assurance69
DCS Automatic Circuit Assurance70
Busy Verification of Terminals and Trunks70
Facility Busy Indication70
Facility Test Calls70
Packet Error History70
Variable Length Ping71
nInformation and Reports71
Recent Change History71
Service Observing71
Calling Party/Billing Number (CPN/BN)71
Call Charge Information72
Bulletin Board72
Call Detail Recording (CDR)73
Traffic...

Page 12

DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
xii
 
Tie Trunks76
Auxiliary Trunks77
IP Trunks77
ISDN Trunks78
ATM Trunks81
Personal Central Office Line (PCOL)81
Tandem82
Digital Multiplexed Interface83
Miscellaneous Trunks83
Digital Interfaces83
Answer Detection84
Automatic Transmission Measurement System85
nAutomatic Routing Features85
Automatic Alternate Routing (AAR)85
Automatic Route Selection (ARS)85
AAR/ARS Overlap Sending86
AAR/ARS...

Page 13

DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
xiii
 
Customer-Provided Equipment Alarm89
7 — Call Center Features  91
nAutomatic Call Distribution (ACD)93
Agent Call Handling95
Intraflow and Interflow96
Abandoned Call Search97
Call Vectoring97
Dialed Number Identification Service (DNIS)100
User-to-User Information Over the Public Network100
Basic Call Management System  (BCMS)100
CentreVu Call Management System 
(CentreVu CMS)101
CentreVu...

Page 14

DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
xiv
 
8 — Private Networking Features  107
nPrivate Network Access107
nNode Number Routing107
nATM-Port Network Connectivity (ATM-PNC)107
nATM-Circuit Emulation Service (ATM-CES)108
nATM Wide Area Network PNC (ATM WAN-PNC)108
nDistributed Communications System (DCS)108
nUniform Dial Plan (UDP)109
Attendant Features That Work Over the Network110
Phone Features That Work Over the Network110
System...

Page 15

DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
xv
 
9 — Adjunct Systems  117
nVoice Messaging and Response117
DEFINITY AUDIX117
INTUITY AUDIX119
INTUITY Lodging120
INTUITY Conversant120
INTUITY Call Accounting System121
Centralized Voice Mail via Mode Code Integration121
Other Supported Systems121
nCall Center (See Call Center Features)122
PassageWay122
nWireless124
Forum Personal Communications Manager124
 Index  125
233002_1.book  Page xv...

Page 16

DEFINITY Enterprise Communications Server Release 8.2
Overview  
555-233-002  
Issue 1
April 2000
Contents 
xvi
 
233002_1.book  Page xvi  Monday, February 21, 2000  8:28 AM 

Page 17

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
About This Book 
xvii What Is the Purpose of This Book? 
About This Book
What Is the Purpose of This Book?
This book provides general information about the components and capabilities of the 
DEFINITY® Enterprise Communications Server (referred to as DEFINITY ECS or the 
system). It also discusses practical and creative applications for the DEFINITY ECS 
platform.
This document covers information related to...

Page 18

About This Book 
xviii Conventions Used in This Book 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Conventions Used in This Book
The following conventions are used in this book: 
nThe word “system” is a general term for the DEFINITY Enterprise Communications 
Server.
nThe information in this book refers to DEFINITY ECS R8 unless otherwise 
specified.
Trademarks and Service Marks
This book contains references to the following Lucent Technologies...

Page 19

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
About This Book 
xix How Can I Order Other Books? 
How Can I Order Other Books?
               Call:    Lucent Technologies Publications Center
                         US Voice +1 888 582 3688
                         US Fax  +1 800 566 9568
                         Canada Voice +317 322 6619
                         Europe, Middle East, Africa Voice  +317 322 6416
                         Asia, China,...

Page 20

About This Book 
xx How Can I Make Comments About This Book? 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
How Can I Make Comments About 
This Book?
Lucent Technologies welcomes your feedback. Please fill out the reader comment card at 
the back of this book and return it. Your comments are of great value and help improve 
our documentation.
If the reader comment card is missing, fax your comments to 303-538-1741, and mention 
this document’s name and...
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