Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Overview Manual

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Attendant (Operator) Features 
41 Attendant (Operator) 
3 —Attendant (Operator) Features
Attendant (Operator)
A person at a console who provides personalized service for incoming callers and 
voice-services users by performing switching and signaling operations.
Attendant Console
A digital call-handling station with push-button control used not only to answer and place 
calls, but also to manage and monitor...

Attendant (Operator) Features 
42 Attendant Features 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
1997. If a Spanish-speaking Attendant takes over for a French-speaking attendant, for 
example, a single press of a button converts all labels, error messages and online help to 
Spanish. 
Attendant Features
Call Handling
Listed Directory Number
Allows outside callers to access your attendant group in two ways, depending on the type 
of trunk used for the...

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Attendant (Operator) Features 
43 Attendant Features 
Backup Alerting
Notifies backup Attendants that the primary Attendant cannot pick up a call. It provides 
both audible and visual alerting to backup stations when the attendant queue reaches its 
queue warning level. When the queue drops below the queue warning level, alerting 
stops. Audible alerting also occurs when the attendant console is in night mode,...

Attendant (Operator) Features 
44 Attendant Features 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Serial Calling
Enables an Attendant to transfer trunk calls that return to the same Attendant after the 
called party hangs up. The returned call can then transfer to another station within the 
switch. This feature is useful if trunks are scarce and Direct Inward Dialing services are 
unavailable. An outside caller may have to redial often to get through...

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Attendant (Operator) Features 
45 Attendant Features 
Accessing the Attendant
Recall
Allows users to recall the Attendant when they are on a two-party call or on an Attendant 
Conference call held on the console. Single-line users press the Recall button or flash the 
switchhook to recall the Attendant. Multi-appearance users press the Conference or 
Transfer button to recall the Attendant and remain on the...

Attendant (Operator) Features 
46 Attendant Features 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Audible alerting sounds like an ambulance siren. Visual alerting consists of flashing of the 
crisis-alert button lamp and display of the caller name and extension. When crisis alerting 
is active, the console is placed in position-busy mode so that no other incoming calls 
interfere with the emergency call. The console can still originate calls. The...

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Attendant (Operator) Features 
47 Attendant Features 
Attendant Direct Trunk Group Selection
Allows the Attendant direct access to an idle outgoing trunk by pressing the button 
assigned to the trunk group. This feature eliminates the need for the Attendant to 
memorize, or look up, and dial the trunk access codes associated with frequently used 
trunk groups. Pressing a labelled button selects an idle trunk...

Attendant (Operator) Features 
48 Attendant Features 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Inter-PBX Attendant Calls
Allows Attendants for multiple branches to be concentrated at a main location. Incoming 
trunk calls to the branch, as well as Attendant-seeking voice-terminal calls, route over tie 
trunks to the main location.
DCS With Reroute
A sophisticated DCS rerouting capability for optimizing trunks. When you transfer out of 
your AUDIX...

DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Computer-Related Calling Features 
49 Data Modules 
4 —Computer-Related Calling 
Features
Data Modules
Data modules connect DEFINITY ECS with other communications equipment, changing 
protocol, connections, and timing as necessary.
DEFINITY ECS supports the following types of data module:
nHigh Speed Links
nData stands
nModular-processor data module
n7000-series data modules
nModular-trunk data module...

Computer-Related Calling Features 
50 Modem Pooling 
DEFINITY Enterprise Communications Server Release 8.2
Overview  555-233-002  Issue 1
April 2000
Figure 9. DEFINITY ECS Modem Pooling1 DEFINITY ECS 7 Integrated Pooled Modem
2 Asynchronous Terminal 8 Data Line Port
3 Digital Port 9 Analog Port
4 Analog Trunk 10 7400A
5 Modem 11 Digital Communications Protocol
6 Remote Application 12 Analog
13 EIA Standard
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