Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Quick Reference Manual

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
27 Feature Operation 
To search for an extension number, perform the following:
1. Press 
INTEG DIRCTRY.
nThe Integ Dirctry lamp goes on.
2. Dial the keypad digits that correspond to the letters used to spell the name 
of the person you want to locate. You can use either of the formats listed 
below:
nLast name, first name (for example, Grimaldi, Damian; use the *...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
28 Feature Operation 
Intrusion
The Intrusion feature enables you to interrupt a user’s call to deliver an urgent 
message or telephone call.
To interrupt a user to deliver an urgent message, perform the following:
1. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
29 Feature Operation 
4. Press the RELEASE button.
nIf the called station is analog, the calling person is put on Call 
Waiting until the called person picks up the call.
nIf the called station is multiappearance, the calling person is 
connected to an idle appearance where the called person may pick 
up the call.
nYou are disconnected from the call.
nThe call...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
30 Feature Operation 
To use Loudspeaker Paging with paging buttons, perform the following:
1. Press an idle paging zone button. If the desired paging zone is already in 
use (the associated lamp is on), select another zone or wait for that zone to 
become idle (the associated lamp is off).
nThe lamp for the selected paging zone goes on.
nIf the PAGE ALL button is...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
31 Feature Operation 
nCall Coverage
When the attendant calls a user that has an assigned Call Coverage path, 
the call rings at the user’s telephone and does not follow the Call Coverage 
path.
nSend All Calls
When the attendant calls a user that has Send All Calls active, the call rings 
at the user’s telephone and is not forwarded to the Send All Calls...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
32 Feature Operation 
analog telephones must press the RECALL button or flash the switchhook to recall 
the attendant. Users at multiappearance telephones must press the 
CONF or 
TRANSFER button to recall the attendant.
To use the Attendant Recall feature, perform the following:
1. When someone requests assistance:
nThe display, such as the following, indicates...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
33 Feature Operation 
3. Press the START button.
nYou hear a dial tone.
nThe Serial Call lamp goes off.
nThe Split lamp goes on.
4. Dial the number for the person to whom you want to transfer the call.
nYou hear a ringback tone.
nThe display shows the extension you are calling.
5. Press the 
RELEASE button as soon as the call starts ringing.
nThe calling person is...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
34 Feature Operation 
Transfer
!SECURITY ALERT:
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It is sometimes referred to as “Operator Deceit.” The success of this con requires 
gullibility or laxity on the part of the operator or employee, of which the hacker takes 
full advantage. For example, hackers call an employee, claim...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
35 Feature Operation 
4. Use one of the following steps, a, b, c, or d, to complete the call.
a. To transfer the call, press the 
RELEASE button as soon as the call 
starts ringing.
nThe calling person is connected to the ringing phone line.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank....

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
36 Feature Operation 
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
d. To set up a 3-way connection, press the 
SPLIT button before or after 
the called person answers.
nThe console, calling person, and called person are connected 
together.
nThe Split lamp goes off.
To drop out of the 3-way connection, press the 
RELEASE...