Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Quick Reference Manual

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
17 Basic Operation 
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
Auto Start and Don’t Split 
Auto Start is an administrable feature that allows you to initiate a phone call by 
pressing any button on the dial keypad. If you are on an active call and you dial 
digits on the keypad, the console automatically splits the call...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
18 Basic Operation 
To check on a user’s COR, do the following:
1. While on an active call, press the 
CLASS (COR) button.
nThe Class (COR) lamp goes on.
nThe display shows the user’s COR value (a two-digit code) and a 
four-character restriction identifier, such as:
The COR call restriction identifiers are the following:
nORIG — Origination restriction; calls of...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
19 Feature Operation 
Feature Operation
This section contains user operation for features used from an attendant console or 
from a backup telephone.
Attendant Backup
The Attendant Backup feature allows you to access most attendant console 
features from one or more specially-administered multiappearance telephones. 
The recommended telephones are the Lucent...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
20 Feature Operation 
The following is a typical scenario for answering overflow attendant console calls 
from a backup telephone:
1. The Calls Waiting In Queue threshold is reached.
nThe backup telephones beep and will beep every 10 seconds until 
the calls in queue go below the threshold or you shut the ringer off 
by pressing the 
RINGER CUTOFF button.
nThe Queue...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
21 Feature Operation 
2. Dial the trunk access code followed by a specific trunk number (such as, 
01, 02, and so on). One of the following occurs:
nIf the trunk is busy with an active call, you are bridged onto the 
active call. All parties on the active call receive a warning tone 
(2-second burst of 440 Hz tone) to let them know that you are 
bridging onto the...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
22 Feature Operation 
2. Dial the Call Forwarding - All Calls activation feature access code _____ 
or the Call Forwarding - Busy/Don’t Answer activation feature access code 
_____.
nYou hear a dial tone.
3. Dial the extension of the user who wants his or her calls forwarded.
nYou hear a dial tone.
4. Dial the number to which you want to forward calls (the...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
23 Feature Operation 
Call Park
The Call Park feature allows you to put a call on hold and then retrieve the call 
from any other telephone within the system. Calls can be parked using the 
attendant console or any telephone that does not have a “client room” COS.
To use Call Park from the attendant console, perform the following:
1. While on an active call, press...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
24 Feature Operation 
3. After contacting the new person, press the SPLIT button.
nAll parties, including the console, are connected together.
nThe Split lamp goes off. 
4. To add more parties to the conference, repeat Steps 1, 2, and 3.
NOTE:
If you cannot reach one of the called parties, press the CANCEL button 
to end the attempt and rejoin the existing...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
25 Feature Operation 
4. Write down the emergency information displayed on the console. Follow 
your local procedures for handling emergencies. Even though the console 
is set to “position busy,” you can place calls to assist with the emergency.
5. Press the 
CRISIS ALERT button a second time.
nThe Crisis Alert lamp stops flashing, but remains on.
6. When you are...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
26 Feature Operation 
To place a call on hold, perform the following:
1. While on an active call, press the 
HOLD button.
nThe On Hold lamp at the call appearance button goes on.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
To return to a held call, perform the...