Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Quick Reference Manual

							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
17 Basic Operation 
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
Auto Start and Don’t Split 
Auto Start is an administrable feature that allows you to initiate a phone call by 
pressing any button on the dial keypad. If you are on an active call and you dial 
digits on the keypad, the console automatically splits the call and begins dialing 
the next call. When the Auto Start feature is enabled, the 
START button is disabled.
To disable the Auto Start feature, use the Don’t Split feature. This allows the 
switch to send the digits you dial to the other end. Use the Don’t Split feature if 
you need to send touch-tone digits to the far end to pick up answering machine 
messages when Auto Start is administered.
Auto Start
To use the Auto Start feature, perform the following:
1. To extend (transfer) an active call to another extension, begin dialing the 
digits of the extension.
nThe active call is split away automatically from the console.
2. Press the 
RELEASE button to transfer the call.
Don’t Split
To use the Don’t Split feature, perform the following:
1. Press the 
DON’T SPLIT button to send touch tones on an active call.
nThe call remains active.
2. Dial the keypad digits for the call.
nThe touch tones are sent to the far end.
3. Press the 
DON’T SPLIT button again to cancel the Don’t Split feature.
Class of Restriction
When users request that you place long-distance or even local calls, you should 
check their assigned class of restriction (COR) before you complete the call. If 
they are not restricted from certain calls, you may complete the call for them.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
18 Basic Operation 
To check on a user’s COR, do the following:
1. While on an active call, press the 
CLASS (COR) button.
nThe Class (COR) lamp goes on.
nThe display shows the user’s COR value (a two-digit code) and a 
four-character restriction identifier, such as:
The COR call restriction identifiers are the following:
nORIG — Origination restriction; calls of any type are not allowed 
from that extension.
nOTWD — Outward Restriction; calls to numbers outside of the 
system are not allowed from that extension.
nTOLL — Toll Restriction; toll calls are not allowed from that 
extension.
nNONE — No restrictions are active for that extension.
2. Follow local procedures for handling calls from restricted extensions.
Night Service
The Night Service feature prevents calls from terminating at the attendant 
console. Calls to the attendant console enter the attendant call waiting queue and 
can be answered from the backup telephones or by hotel staff at other telephones 
using the Trunk Answer Any Station feature (refer to ‘‘Attendant Backup’’ on 
page 19). 
To activate Night Service, perform the following:
1. Press the 
NIGHT button on the console or the NIGHT button on the backup 
telephone (only one backup telephone can have a 
NIGHT button).
nThe Night lamp goes on at the console and at the backup telephone 
that has the 
NIGHT button.
nThe Position Available lamp goes off.
To cancel Night Service (go into day mode), perform the following:
1. Press the 
NIGHT button at the console or at the backup telephone that has a 
NIGHT button.
nThe Night lamp goes off at the console and at the backup telephone 
that has a 
NIGHT button.
nThe Position Available lamp goes on.
a =   01 NONE
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
19 Feature Operation 
Feature Operation
This section contains user operation for features used from an attendant console or 
from a backup telephone.
Attendant Backup
The Attendant Backup feature allows you to access most attendant console 
features from one or more specially-administered multiappearance telephones. 
The recommended telephones are the Lucent Technologies Model 6408, 6424, 
8410 and 8434. When calls terminate at the attendant console during normal 
operation, users at the backup telephones can answer overflow calls by pressing a 
button or dialing a feature access code. You can then process the calls as if you are 
at the attendant console. Procedures for basic feature operation are documented in 
the quick reference guides for each telephone.
NOTE:
The Attendant Backup features cannot be used from extensions 
administered as “client” extensions even if they have a multiappearance 
telephone.
When the attendant console is in day mode (the Night lamp is off), you cannot 
answer overflow calls at the backup telephones until the number of calls waiting 
in the attendant queue has reached an administered threshold. Until the threshold 
is reached, the only indication the backup telephones receive about calls waiting 
in queue is when the Queue Calls
 and the Queue Time lamps go on. You can press 
the 
QUEUE TIME button to see how long the call has been waiting, but you cannot 
answer the call. The Queue Time
 lamp starts flashing when the time in queue 
warning level has been reached (this is usually set for 15 seconds). When the calls 
waiting in queue threshold has been reached, the backup telephones will beep 
every 10 seconds as long as the number of calls waiting stays above the threshold. 
You then can answer calls using the Trunk Answer Any Station (TAAS) feature 
access code _____ or an automatic dialing button administered with that feature 
access code.
When the attendant console is in night mode (the Night lamp is on), all calls to the 
attendant console immediately beep at the backup telephones and the Queue Calls
 
and the Queue Time lamps go on. You then can answer calls using the TAAS 
feature access code _____ or an automatic dialing button administered with that 
feature access code.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
20 Feature Operation 
The following is a typical scenario for answering overflow attendant console calls 
from a backup telephone:
1. The Calls Waiting In Queue threshold is reached.
nThe backup telephones beep and will beep every 10 seconds until 
the calls in queue go below the threshold or you shut the ringer off 
by pressing the 
RINGER CUTOFF button.
nThe Queue Calls lamp starts flashing.
nIf calls remain in the queue for 15 seconds, the Queue Time lamp 
starts flashing.
2. Press either the 
QUEUE CALLS or QUEUE TIME button.
nThe display shows how long the calls have been waiting in queue 
and how may calls are in queue:
3. To answer the first call in queue, dial the Trunk Answer Any Station 
feature access code _____ or press the automatic dialing button 
administered with that feature access code.
4. When finished with the call, hang up.
In addition to answering overflow calls, you can use the backup telephones in a 
hospitality environment to handle guest requests such as wakeup calls. To do this, 
the following feature buttons must be administered on the backup telephone(s):
nAutomatic Wakeup
nCheck-In
nCheck-Out
nDo Not Disturb Extension
nNight Service (a NIGHT button can be assigned on only one backup 
telephone)
nBusy indicators for the attendant console and the other backup telephones.
Busy Verification
The Busy Verification feature allows attendants and backup telephone users to 
make test calls to see if a trunk is actually busy or out of service.
To use the Busy Verification feature, perform the following:
1. At the attendant console or a backup telephone, press the 
BUSY VERIFY 
button.
OPERATOR     Qtime 00:24  calls:5
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
21 Feature Operation 
2. Dial the trunk access code followed by a specific trunk number (such as, 
01, 02, and so on). One of the following occurs:
nIf the trunk is busy with an active call, you are bridged onto the 
active call. All parties on the active call receive a warning tone 
(2-second burst of 440 Hz tone) to let them know that you are 
bridging onto the call. A half-second burst of warning tone repeats 
every 15 seconds, as long as you remain on the call.
nIf the trunk is out of service, the busy verification is denied. You will 
hear reorder tone.
nIf the trunk is idle and it is an outgoing trunk, you will hear dial 
tone. You can make a call on that trunk to verify that it is in working 
order. If the trunk is an incoming trunk, you hear a confirmation 
tone which indicates that the trunk is available for use.
3. Press the 
RELEASE button to end the call from the attendant console, or go 
on-hook from a backup telephone.
Call Forwarding
There are two Call Forwarding features you can activate and cancel for any 
extension: Call Forwarding - All Calls, and Call Forwarding - Busy/Don’t 
Answer. Call Forwarding - All Calls causes calls to an extension to be forwarded 
immediately to a different telephone number. Call Forwarding - Busy/Don’t 
Answer causes calls to an extension to be forwarded to a different telephone 
number only if no one answers or if the line is busy. This feature is used when the 
user will be away from their telephone and wants the calls redirected.
!SECURITY ALERT:
Call Forwarding - All Calls, and Call Forwarding - Busy/Don’t Answer are not 
recommended for use to extend calls to “off-premises” sites due to the potential for toll 
fraud. Reliable call disconnect from your local service providers central switching 
office may not always be possible, thus, allowing dial tone to be returned to the caller 
and toll fraud to occur.
To activate Call Forwarding - All Calls, or Call Forwarding - Busy/Don’t Answer 
for an extension, perform the following:
1. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
22 Feature Operation 
2. Dial the Call Forwarding - All Calls activation feature access code _____ 
or the Call Forwarding - Busy/Don’t Answer activation feature access code 
_____.
nYou hear a dial tone.
3. Dial the extension of the user who wants his or her calls forwarded.
nYou hear a dial tone.
4. Dial the number to which you want to forward calls (the forwarded-to 
number). Listen for call-progress tones:
nConfirmation tone — Call Forwarding is activated.
nIntercept tone — The feature cannot be activated because of 
restrictions assigned to the forwarding number or the forwarded-to 
number. 
5. Press the 
RELEASE button.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe Call Forwarding feature is now activated.
nThe console returns to the normal operating mode.
To cancel the Call Forwarding - All Calls, or Call Forwarding - Busy/Don’t 
Answer feature for an extension:
1. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Dial the Call Forwarding deactivation feature access code _____. 
nYou hear a dial tone.
3. Dial the extension for which the feature is being deactivated (the 
forwarding extension).
nYou hear a confirmation tone. This indicates that the feature is 
deactivated.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
23 Feature Operation 
Call Park
The Call Park feature allows you to put a call on hold and then retrieve the call 
from any other telephone within the system. Calls can be parked using the 
attendant console or any telephone that does not have a “client room” COS.
To use Call Park from the attendant console, perform the following:
1. While on an active call, press the 
START button.
nYou hear a dial tone.
nThe Split lamp goes on.
2. Dial the Call Park feature access code _____, or press the 
CALL PARK button.
nYou hear a dial tone.
3. Dial one of the administered Call Park extensions. These extensions are 
designated for parking calls only.
nYou hear a confirmation tone.
4. Press the 
RELEASE button.
To pick up a parked call, perform the following:
1. Dial the Answer Back feature access code _____ at the attendant console or 
from any telephone or telephone that does not have the “client room” COS.
nYou hear a dial tone.
2. Dial the extension number where the call was parked.
nYou are connected to the parked call.
Conference
The Conference feature allows you to set up a conference call for up to 6 parties.
To use the Attendant Conference feature, perform the following:
1. While on an active call, press the 
START button.
nYou hear a dial tone.
nThe Split lamp goes on.
2. Call the person you want to add to the conference.
nYou hear a ringback tone.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
24 Feature Operation 
3. After contacting the new person, press the SPLIT button.
nAll parties, including the console, are connected together.
nThe Split lamp goes off. 
4. To add more parties to the conference, repeat Steps 1, 2, and 3.
NOTE:
If you cannot reach one of the called parties, press the CANCEL button 
to end the attempt and rejoin the existing conference.
You can remain on the conference call, press the 
HOLD button to place the call on 
hold, or press the 
RELEASE button to drop off the call.
Crisis Alert
The Crisis Alert feature provides a visual, audible, and printed record when users 
place a call to the local emergency service agency. This gives hotel personnel the 
ability to assist emergency personnel when they arrive at the hotel by identifying 
where the call came from and when the call was made.
Other than the emergency call, which can be placed from any telephone on the 
switch, all user operation occurs at the attendant console.
1. Someone dials the emergency services access code (for example, 911) from 
a telephone on the switch.
nThe call routes to the local emergency service agency. The call does 
not
 route to the attendant console.
nThe Position Available lamp goes off and the Pos Busy lamp goes 
on. This prevents new incoming calls from interrupting this 
emergency notification. All new incoming calls are queued and can 
be answered after the emergency notification is processed.
nThe Crisis Alert lamp flashes.
nThe special emergency alerting tone starts.
nThe following displays at the attendant console:
nThe call information is logged in the switch and is printed on the 
journal/schedule printer (if administered).
2. If you are currently on an active call, you may want to place that call on 
hold so you can process the emergency notification.
3. Press the 
CRISIS ALERT button once.
nThe alerting tone stops.
E=   EMERGENCY
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
25 Feature Operation 
4. Write down the emergency information displayed on the console. Follow 
your local procedures for handling emergencies. Even though the console 
is set to “position busy,” you can place calls to assist with the emergency.
5. Press the 
CRISIS ALERT button a second time.
nThe Crisis Alert lamp stops flashing, but remains on.
6. When you are finished handling the emergency, press the 
CRISIS ALERT 
button a third time.
nThe Crisis Alert lamp goes off.
nThe display goes blank.
7. Press the 
POS BUSY button.
nThe Pos Busy lamp goes off.
nThe Position Available lamp goes on.
8. You can now process other incoming calls.
Emergency Access to Attendant
The switch is administered to provide a way for users to place an emergency call 
to the attendant by either taking the handset off-hook or by dialing a feature access 
code. It works as follows:
1. A user takes the handset off-hook or dials the feature access code.
nIf the user took the handset off-hook, the call automatically rings at 
the attendant console after a predetermined amount of time (usually 
10 seconds after dial tone stops). The call rings at the console with a 
louder-than-normal volume. If the guest dialed the feature access 
code, the call rings immediately at the attendant console.
nThe following displays:
2. Follow your local procedures for handling emergencies.
NOTE:
Even if the attendant console is in night service, the call still rings at the 
attendant console, but it can be answered at the backup telephone with 
Trunk Answer Any Station, or from a designated emergency redirection 
telephone.
Hold 
You can place callers on hold to answer other calls or to find information for the 
caller. You can have a call on hold at each of the 6 call appearances.
a=       EXT  Ext  00 in EMRG Q 
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
26 Feature Operation 
To place a call on hold, perform the following:
1. While on an active call, press the 
HOLD button.
nThe On Hold lamp at the call appearance button goes on.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
To return to a held call, perform the following:
1. Press the call appearance button where the call is held.
nThe On Hold lamp at the call appearance button goes off.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
nThe person who was on hold is reconnected to the console.
nThe person’s name (if available) and extension are displayed.
2. To end the call, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
NOTE:
When the On Hold lamp flashes, it indicates that the hold time has 
expired. When this happens, the console also beeps to indicate that a 
call needs attention. Press the call appearance button and answer the 
call.
Integrated Directory
The Integrated Directory feature allows you to find user extension numbers listed 
in the switch’s on-line directory. The directory contains an alphabetical listing of 
names and numbers.
NOTE:
This feature is available only when the names are entered via a Property 
Management System (PMS) or through switch administration.
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