Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Quick Reference Manual

							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
7 Basic Operation 
nCall Processing Area, Warning Lamps, and Call Waiting Lamps — This 
area consists of the dial keypad, some fixed status lamps, and the 
START, 
CANCEL, and RELEASE buttons. Use the START button to get an idle call 
appearance to place a call, the 
CANCEL button to cancel a dialing instruction, 
and the 
RELEASE button to end a call.
nDisplay Buttons — These 8 buttons are used to control access to the 
alphanumeric display.
nDisplay — This is a single-line, 40-character, alphanumeric display that 
shows call progress and feature usage information.
nVolume Control Buttons — These buttons, along with the SELECT button, 
control the ringer volume for incoming calls, timed reminder calls, call 
waiting calls, and emergency calls. Incoming crisis alert calls (refer to 
‘‘Crisis Alert’’ on page 24
) ring at a louder fixed volume that you cannot 
control.
NOTE:
Always check your ringer volume to make sure it is set at an audible 
level. If the console should experience a power outage, the volume 
level is reset to the lowest setting.
nOutside-line Buttons — These 12 buttons are assigned with trunk access 
codes that allow access to outside lines.
nFeature Buttons — These 24 buttons are used to access features such as Do 
Not Disturb and Automatic Wakeup.
nCall Appearance Buttons — These 6 call appearance buttons are used to 
select a call appearance and are labeled 
A through F. Pressing one of them is 
similar to pressing the 
START button, but you can specify which appearance 
you want.
nDXS Hundreds Group Select Buttons — These buttons on the DXS 
selector console are assigned the first digit or the first two digits of each 
group of 100 extensions. For example, if you have extensions numbered 
from 7000 to 7099, there will be a button labeled 
7000.
nDXS/BLF Buttons — These are known as the direct extension select/busy 
lamp field (DXS/BLF) buttons. They are used with the hundreds group 
select buttons to place calls to extensions and to determine the status of 
extensions. 
— If the lamp is dark, the extension is idle.
— If the lamp is lighted, the extension is in use.
— If a station has the Send All Calls feature active and is busy, the 
lamp remains steady until the station is no longer busy. At that time, 
the lamp goes to a flashing mode.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
8 Basic Operation 
Status Lamps
The buttons on the console have status lamps associated with their use. These 
status lamps come on, go off, or flash as you use the console features. When the 
lamps come on, the feature is active. When the lamps go off, the feature is 
inactive. When the lamps flash 3 times, you have pressed the wrong button or you 
cannot access the feature at this time.
There are also some status lamps not directly associated with buttons, and they are 
located next to the dial keypad.
nCalls Waiting — This lamp lights when there is one call in the queue.
nCalls Waiting Warning — This lamp lights when the attendant calls waiting 
in queue limit has been reached. When this happens, any administered 
backup telephones are alerted. The queue limit is an administrable value.
nIndividual Calls Waiting — This lamp lights when a call is made to the 
console’s individual extension number and the call is in queue to be 
answered.
nAlarm — This lamp lights when the switch has detected a failure. Follow 
local procedures if this lamp is lit.
nAlarm Reported — This lamp lights when an alarm prompts the switch to 
dial up the remote maintenance center, report the alarm, and the 
maintenance center acknowledges the alarm. For some installations, this 
remote alarm reporting is not available.
nPosition Available — This lamp lights when the console is available to 
handle a call.
The trunk group select buttons have 3 status lamps associated with each button.
nControl — This lamp is on if the trunk group has controlled restrictions 
administered.
nWarning — This lamp is on when some trunks are busy. Select an alternate 
trunk group if possible, or use this group if necessary.
nBusy — This lamp is on when all the trunks in a trunk group are busy. You 
must select another trunk group or try again later.
Call Purpose Indicators
The following is a list of call purpose indicators that are displayed when calls are 
redirected to the attendant console or to a backup telephone:
nb or B — Busy. Indicates that the called extension is busy and the call is 
redirected by Call Coverage.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
9 Basic Operation 
nco — Controlled Outward Restriction Call. Indicates that a user attempted 
to make an outgoing call, but the extension has Outward Restriction 
applied.
ncs — Controlled Station-to-Station Restriction Call. Indicates that a user 
attempted to make a call to another extension, but the extension has 
Station-to-Station Restriction applied.
nct — Controlled Termination Restriction Call. Indicates that a user or an 
outside caller attempted to make a call to an extension, but the called 
extension has Termination Restriction applied.
nd — Don’t Answer or Cover. Indicates that the user did not answer the 
telephone, and the call is redirected to the attendant through Call Coverage.
nf — Call Forwarding. Indicates that a call has been redirected using Call 
Forwarding.
nic — Intercept Treatment. Indicates that an incoming call has been 
redirected as a result of intercept treatment.
nld — Direct Inward Dialing (DID) Listed Directory Number (LDN) Call. 
Indicates that an incoming call came in on the LDN over a DID trunk.
nrc — Recall Call. Indicates that a call being held on the console is 
requesting more help.
nrt — Return Call. Indicates that a call transferred to another telephone or 
parked at an extension was not answered, and has returned to the console 
for processing.
ns — Send All Calls. Indicates that a call was redirected because the called 
party used Send All Calls.
nsc — Serial Call. Indicates a recall to the console when an outside caller is 
making a series of calls.
ntc — Trunk Control. Indicates that a user attempted to place a call using a 
trunk that has controlled access.
Administrable Features
Some of the features on the attendant console are administrable, which means that 
you may be able to use the feature, depending on whether the switch is 
administered for that feature. The administrable features include the following:
nAttendant Lockout — If Attendant Lockout is on, you cannot reenter a 
conference call.
nAttendant Auto Start — If Attendant Auto Start is on, you do not have to 
press the 
START button or a call appearance button to make a call. For an 
explanation of Auto Start, refer to ‘‘Auto Start’’ on page 17
.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
10 Basic Operation 
nAttendant Tone — If Attendant Tone is off, you will not hear busy tones, 
dial tones, or ringback tones for internal calls.
nAuto Answer — If Auto Answer is on, incoming calls are answered 
automatically, which means that you do not have to press a call appearance 
button. This feature can be used only when you are using a headset.
nDisplay Languages — The display can show messages in four different 
languages: U.S. English, French, Italian, and Spanish. This is an 
administrable option.
Activate the Console
To use the attendant console, you first must activate the console by performing the 
following:
1. Plug in the handset or the headset on either side of the console.
2. If the Night lamp is on, press the 
NIGHT button.
nThe Night lamp goes off.
nThe Position Available lamp goes on.
Deactivate the Console
If you do not want anyone using the attendant console after hours, perform the 
following to deactivate the attendant console:
1. If the Night lamp is off, press the 
NIGHT button.
2. Unplug the handset or the headset.
nAll lamps on the console go off.
Answer Calls
To answer calls, perform the following:
1. A call comes in to the console:
nYou hear a 1-burst repetitive ring.
nThe caller’s name (if available) and extension displays. If this is a 
call from outside, incoming trunk information displays.
nThe Position Available lamp goes off.
nA call appearance lamp flashes.
2. Press the call appearance button where the lamp is flashing.
nThe ringing stops.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
11 Basic Operation 
nThe call appearance lamp stops flashing, but remains on.
nYou are connected to the calling person.
3. To end the call, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
Make Calls
You can make calls using the dial keypad or using the DXS selector console. To 
make outside calls, you can use the dial keypad or the trunk group select buttons.
To make calls using the selector console, perform the following (use number 7062 
as an example):
1. At the selector console, press the hundreds group select button that is 
marked 
7000. This button controls all extensions that start with 70.
2. Press the 
62 button in the DXS/BLF button field.
nA call appearance lamp goes on.
nThe Position Available lamp goes off.
nYou hear a ringback tone.
nThe display shows the dialed number.
nThe ringback tone stops when the called party answers.
3. To end the call, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
NOTE:
Before the call completes, you can press the CANCEL or RELEASE 
button to end the call attempt. If you press 
CANCEL, you get another 
dial tone. If you press 
RELEASE, the console returns to the normal 
operating mode.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
12 Basic Operation 
To make calls not using the selector console, perform the following:
1. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Dial the extension.
nYou hear a ringback tone.
nThe display shows the dialed number.
nThe ringback tone stops when the called party answers.
3. To end the call, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
NOTE:
Before the call completes, you can press the CANCEL or RELEASE 
button to end the call attempt. If you press 
CANCEL, you get another 
dial tone. If you press 
RELEASE, the console returns to the normal 
operating mode.
Making a call to an outside number requires an outgoing trunk. You can access an 
outgoing trunk in two ways:
nYou can make a call to an outside number by dialing a code for the 
Automatic Route Selection feature or a specific trunk group, or 
nYou can make a call to an outside number by pressing the trunk group 
select button for the desired trunk. 
NOTE:
Trunk group select buttons are not available at some locations. If the 
trunk group select buttons are not administered, dial the trunk access 
codes using the dial keypad.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
13 Basic Operation 
To make a call to an outside number, perform the following:
1. Do one of the following:
a. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
b. Press a trunk group select button. Continue with Step 3.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
nThe trunk group select Busy lamp goes on.
2. Dial the trunk access code or dial the Automatic Route Selection feature 
access code.
3. Listen for the call progress tones. If you hear:
nDial tone, this is a valid trunk access code. Continue with Step 4.
nBusy or reorder tone, this indicates that there are no outgoing trunks 
available. Press the 
CANCEL button and redial, or press the RELEASE 
button and try again later.
nIntercept tone, this is an invalid code. Press the CANCEL button and 
redial, or press the 
RELEASE button and try again later.
4. Dial the outside number, and listen for call progress tones. If you hear:
nRingback tone and the call is answered, go to Step 5. If the call is 
not answered, press the 
CANCEL button and redial, or press the 
RELEASE button and try again later.
nBusy tone or intercept tone, the call cannot be completed as dialed; 
press the 
CANCEL button and redial, or press the RELEASE button and 
try again later.
5. To end the call, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
14 Basic Operation 
Forced Release
While making calls and answering calls, you can get in a situation where you 
cannot cancel or release a call. If this happens, use the 
FORCED RELEASE button. 
This disconnects you from the current call and returns the console to the normal 
operating mode. Use this feature only when necessary.
Split Calls
You can disconnect temporarily from a call, make a call to another person, and 
then connect the two people together. You always must split a call in order to 
transfer an incoming call to a extension or to an outside number. Splitting allows 
you to do the following:
nEither talk with the second person to announce the waiting call, or drop out 
of the call before the second person answers.
nConnect the two calls together.
nJoin the calling and called parties in a 3-way connection from which you 
can later drop out.
nReturn to the split calling person if the called person does not answer or 
does not want to accept the call.
This feature is activated automatically after you answer an incoming call if you do 
any of the following:
nDial an extension number using the DXS Selector Console.
nPress the START button, and then dial a number (for example, an extension 
number, a trunk access code, or the Automatic Route Selection feature 
access code).
nPress a trunk group select button.
While the calling person is split from the console, the Split
 lamp is on. The split 
condition is canceled, and the Split
 lamp goes off when you perform one of the 
following:
nPress the RELEASE button to connect the split person to the called person 
and disconnect the console.
nPress the SPLIT button to establish a 3-way connection with you, the calling 
person, and the called person. 
nPress the CANCEL button to cancel the outgoing call attempt and reconnect 
to the calling person. 
To activate and cancel the split condition, refer to ‘‘Transfer’’ on page 34
.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
15 Basic Operation 
Split Swap
Split Swap allows the attendant to alternate between active and split calls. This 
operation may be useful when the attendant may need to transfer a call, but first 
must talk with each party before completing the transfer. This operation is done 
using the 
SPLIT SWAP button.
!SECURITY ALERT:
The Split Swap operation can involve transferring calls per the callers 
requests. Refer to ‘‘Transfer’’ on page 34
 for more information concerning 
security issues.
To use the Split Swap feature, perform the following:
1. While active on a call, press the 
START button.
nYou hear a dial tone.
nThe Split lamp goes on.
2. Dial the number for the person to whom you may transfer the call.
nYou hear a ringback tone.
nThe display shows the number you are calling.
3. After the person answers, press the 
SPLIT SWAP button to alternate between 
the original call and the new call.
nThe Split Swap lamp goes on and stays on as long as you alternate 
between calls.
4. Use one of the following steps (a, b, c, or d) to complete the call.
a. To set up a 3-way connection, press the 
SPLIT button.
nYou and the other two callers are connected.
nThe Split lamp goes on.
nThe display shows a conference call in progress.
nThe Split Swap lamp goes off and the button can no longer be 
used for this call.
To drop out of the 3-way connection, press the 
RELEASE button.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
16 Basic Operation 
nThe console returns to the normal operating mode.
b. To transfer the call, press the 
SPLIT button (this joins all three parties 
together), then the 
RELEASE button.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
c. While alternating between calls using the 
SPLIT SWAP button, you 
may want to disconnect one of the calls. Press the 
CANCEL button 
when you are connected with the caller you wish to disconnect.
nThe active call is disconnected.
nThe console is connected to the other caller.
nThe Split Swap lamp goes off.
To disconnect the caller, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
d. While alternating between calls using the 
SPLIT SWAP button, you 
may want to place one of the calls on hold. Press the 
HOLD button 
when you are connected with the caller you wish to place on hold.
nThe On Hold lamp at the call appearance button goes on.
nThe call appearance lamp goes off.
nThe active call is placed on hold.
nThe console is connected to the other caller.
nThe Split Swap lamp goes off.
To disconnect the caller, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
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