Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Quick Reference Manual

							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
27 Feature Operation 
To search for an extension number, perform the following:
1. Press 
INTEG DIRCTRY.
nThe Integ Dirctry lamp goes on.
2. Dial the keypad digits that correspond to the letters used to spell the name 
of the person you want to locate. You can use either of the formats listed 
below:
nLast name, first name (for example, Grimaldi, Damian; use the * 
button to represent a comma)
nSingle name of an organization or group (for example, 
housekeeping).
NOTE:
When you dial the keypad digit for the first letter of a name, the first 
name that matches that letter displays on the console or display 
telephone. You can either continue to dial keypad digits to spell the 
rest of the name, or you can use the 
NEXT button to scroll down the 
alphabetical list of names in the directory.
3. If you enter a name that is not found in the directory, the display tells you 
that no corresponding name was found.
4. When the desired name displays, press the 
CALL button to call that person.
5. To search for another name, press the 
INTEG DIRCTRY button again.
6. To exit the Integrated Directory, press the 
NORMAL MODE button.
The following special conditions apply when you use the keypad digits with the 
Integrated Directory feature:
nUse the * button for a space and a comma.
nUse the 7 button for the letter Q (some keypads are not labeled with this 
letter).
nUse the 9 button for the letter Z (some keypads are not labeled with this 
letter).
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
28 Feature Operation 
Intrusion
The Intrusion feature enables you to interrupt a user’s call to deliver an urgent 
message or telephone call.
To interrupt a user to deliver an urgent message, perform the following:
1. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Dial the user’s extension.
nYou hear ringback tone, busy tone, or Call Waiting tone.
3. If you hear a busy tone or a Call Waiting tone, press the 
INTRUSN button.
nThe Intrusn lamp goes on.
nYou are connected to the user’s call.
nThe people on the call may hear an intrusion tone, depending on 
how the switch is administered.
4. Relay the message to the user.
5. Press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe Intrusn lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
To interrupt a user to transfer a call, perform the following:
1. Transfer the call to the user’s extension as described in ‘‘Transfer’’ on page 
34.
2. If you hear a busy tone or a Call Waiting tone, press the 
INTRUSN button.
nYou are connected to the call.
nThe people on the call may hear an intrusion tone, depending on 
how the switch is administered.
3. Announce the incoming call.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
29 Feature Operation 
4. Press the RELEASE button.
nIf the called station is analog, the calling person is put on Call 
Waiting until the called person picks up the call.
nIf the called station is multiappearance, the calling person is 
connected to an idle appearance where the called person may pick 
up the call.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
NOTE:
You cannot use the Attendant Intrusion feature if:
nA station is on a conference call with the maximum number of conference 
parties.
nThere is one call already waiting for the called person.
nA call is established with Data Privacy activated.
nA station in a call is administered with Data Restriction.
nAn attendant attempts to intrude on a call on a station that is a forward-to 
point of another station.
nAn attendant attempts to intrude on a busy station, where the station is 
talking to another attendant.
Loudspeaker Paging
The Loudspeaker Paging feature allows you to access loudspeaker paging 
equipment. Nine paging zones and a paging zone to activate all paging zones at 
the same time can be provided. Attendants can page individuals by pressing 
PAGE 
1
 through PAGE 9 or PAGE ALL, if provided, or by dialing an access code (the trunk 
access code that is administered for the equipment installed for each paging zone). 
An allowable paging time limit is administered on the system. If the administered 
time limit expires while an announcement is being made, the call is disconnected 
and intercept tone is heard.
You can combine Loudspeaker Paging with the Call Park feature (refer to ‘‘ C a l l  
Park’’ on page 23) to connect a caller with a paged party. The paged party can 
retrieve the call by dialing the Answer Back feature access code and the parked 
extension.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
30 Feature Operation 
To use Loudspeaker Paging with paging buttons, perform the following:
1. Press an idle paging zone button. If the desired paging zone is already in 
use (the associated lamp is on), select another zone or wait for that zone to 
become idle (the associated lamp is off).
nThe lamp for the selected paging zone goes on.
nIf the PAGE ALL button is selected, all paging zone lamps go on.
2. Speak into the handset to make the announcement.
nThe announcement was heard in the selected zone(s). If the 
announcement lasted too long, you will hear intercept tone; release 
the button and try again.
3. Press the 
RELEASE button.
To use Loudspeaker Paging with trunk access codes, perform the following:
1. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Dial the trunk access code for the zone you wish to page.
nIf you hear confirmation tone, continue with Step 3.
nIf you hear busy tone, the zone is not available; press the CANCEL 
button and try again later.
3. Speak into the handset to make the announcement.
nThe announcement was heard in the selected zone(s). If the 
announcement lasted too long, you will hear intercept tone; try again 
with a shorter announcement.
4. Press the 
RELEASE button.
Override
The Attendant Override of Diversion feature allows you to bypass these features:
nCall Forwarding
When the attendant calls a user that has Call Forwarding active, the call 
rings at the user’s telephone and is not forwarded.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
31 Feature Operation 
nCall Coverage
When the attendant calls a user that has an assigned Call Coverage path, 
the call rings at the user’s telephone and does not follow the Call Coverage 
path.
nSend All Calls
When the attendant calls a user that has Send All Calls active, the call rings 
at the user’s telephone and is not forwarded to the Send All Calls 
destination.
To activate the Attendant Override of Diversion feature, perform the following:
1. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Press the 
OVRRIDE button.
nThe Override lamp goes on.
NOTE:
To cancel an override before you place a call, press the OVRRIDE 
button again.
3. Dial the extension.
nYou hear a ringback tone.
nThe display shows the dialed number.
nThe Override lamp goes off.
4. To end the call, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
Recall
The Attendant Recall feature allows callers, who are part of a conference or 
two-party call being held on the console, to recall the attendant for assistance. You 
should treat this as you would treat any other incoming call. Users at single-line 
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
32 Feature Operation 
analog telephones must press the RECALL button or flash the switchhook to recall 
the attendant. Users at multiappearance telephones must press the 
CONF or 
TRANSFER button to recall the attendant.
To use the Attendant Recall feature, perform the following:
1. When someone requests assistance:
nThe display, such as the following, indicates that a user is requesting 
assistance:
nThe Position Available lamp goes off.
nThe On Hold lamp at a call appearance button flashes.
2. To answer the recall, press the call appearance button where the On Hold 
lamp is flashing.
nThe On Hold lamp goes off.
nThe call appearance lamp goes on.
nThe ringing stops.
3. To end the call, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
Serial Calling
The Serial Calling feature allows incoming trunk calls that you have transferred to 
an extension to automatically recall the console after the called person hangs up. 
You can then transfer the call to another extension.
To use the Serial Calling feature, perform the following:
1. Answer the call the same way you would answer any other incoming call.
2. Press the 
SERIAL CALL button.
nThe Serial Call lamp goes on.
a=    CONFERENCE 2                       rc 
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
33 Feature Operation 
3. Press the START button.
nYou hear a dial tone.
nThe Serial Call lamp goes off.
nThe Split lamp goes on.
4. Dial the number for the person to whom you want to transfer the call.
nYou hear a ringback tone.
nThe display shows the extension you are calling.
5. Press the 
RELEASE button as soon as the call starts ringing.
nThe calling person is connected to the ringing phone line.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
6. When the called person hangs up on the calling person, the calling person 
is automatically routed back to the console.
nYou hear a 1-burst repetitive ring.
nThe display identifies the incoming call as a serial call:
nThe Position Available lamp goes off.
nThe call appearance lamp flashes.
7. Answer the recall.
nYou are reconnected to the caller.
nThe call appearance lamp stops flashing, but remains on.
nThe Serial Call lamp goes on.
8. Transfer the caller to the next person by repeating Steps 3 through 5.
The Serial Call feature remains activated until the trunk drops from the switch or 
you cancel the feature manually by pressing the 
SERIAL CALL button.
a= co to front desk sc 
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
34 Feature Operation 
Transfer
!SECURITY ALERT:
Social Engineering — “Social Engineering” is a con game that hackers frequently use. 
It is sometimes referred to as “Operator Deceit.” The success of this con requires 
gullibility or laxity on the part of the operator or employee, of which the hacker takes 
full advantage. For example, hackers call an employee, claim to have the wrong 
extension number, and ask to be transferred back to the operator. To the operator, the 
call appears to be an internal call. The hacker then asks for an outside line. Often, 
because operators are not trained about toll fraud, they will connect the hacker to an 
outside line. Another example of social engineering is when a hacker calls the operator 
and pretends to be a telephone maintenance repair person. They make statements such 
as: “This is Lucent Technologies testing your lines. Please transfer me to 900 or 9#,” 
or “I need to verify your DID number range.” An untrained operator may provide the 
requested transfer or information, giving the hacker more ammunition with which to 
crack your system.
You can transfer calls to an extension or to an outside number. Some of the 
reasons to transfer a call include the following:
nA person on an incoming call (from outside the hotel) wants to be 
connected to a user on the server.
nA user calling the attendant wants to be connected to another user, but they 
does not know the extension.
nA user wants to be connected to an outside number.
nA person on an incoming call wants to be connected to an outside number, 
on another trunk.
To transfer a call, perform the following:
1. Answer the incoming call. Tell the calling person that you are going to 
transfer their call.
2. Press the 
START button.
nYou hear a dial tone.
nThe Split lamp goes on.
3. Dial the number for the person to whom you want to transfer the call.
nYou hear a ringback tone.
nThe display shows the extension you are calling.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
35 Feature Operation 
4. Use one of the following steps, a, b, c, or d, to complete the call.
a. To transfer the call, press the 
RELEASE button as soon as the call 
starts ringing.
nThe calling person is connected to the ringing phone line.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
b. If you want to announce the call, wait for the called person to 
answer. If the called person accepts the call, press the 
RELEASE 
button.
nThe calling person is connected to the called person.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
c. If the called person does not want to talk to the calling person, does 
not answer, or the number is busy, press the 
CANCEL button.
nThe outgoing call is canceled.
nThe call progress tone stops.
nThe console is connected to the original call.
nThe Split lamp goes off.
Explain to the calling person that the called person is not available. 
Take a message, or ask the calling person to try again later. Then 
press the 
RELEASE button.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
36 Feature Operation 
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
d. To set up a 3-way connection, press the 
SPLIT button before or after 
the called person answers.
nThe console, calling person, and called person are connected 
together.
nThe Split lamp goes off.
To drop out of the 3-way connection, press the 
RELEASE button.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
Trunk Identification
The Trunk Identification feature allows you to use the attendant console or a 
backup telephone to identify a specific trunk being used on any trunk call, 
incoming or outgoing. This can help you find faulty or noisy trunks so you can 
report them to your local telephone company, thus providing better service to your 
users.
To use the Trunk Identification feature from the attendant console or from a 
backup telephone, do the following:
1. While on a trunk call where you are experiencing a bad connection, press 
the 
TRUNK ID button.
nThe display shows a number sequence. The first number is the trunk 
access code, and the second number is the trunk identification 
number. Write down the trunk information.
2. Continue with your call.
Give this information to your administrator to determine which physical trunk is 
connected to that trunk group. Relay this information to your local telephone 
company to report bad trunks.
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