Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Quick Reference Manual

							555-230-890
Comcode 108383811
Issue 3
June 1999
DEFINITY®
Enterprise Communications Server
Release 7
Console Operations Quick Reference
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							Copyright Ó 1999, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information in this 
book was complete and accurate at the time of printing.  How-
ever, information is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications 
system by an unauthorized party, for example, persons other 
than your company’s employees, agents, subcontractors, or 
persons working on your company’s behalf. Note that there 
may be a risk of toll fraud associated with your telecommuni-
cations system and, if toll fraud occurs, it can result in substan-
tial additional charges for your telecommunications services.
You and your system manager are responsible for the security 
of your system, such as programming and configuring your 
equipment to prevent unauthorized use. The system manager is 
also responsible for reading all installation, instruction, and 
system administration documents provided with this product in 
order to fully understand the features that can introduce risk of 
toll fraud and the steps that can be taken to reduce that risk. 
Lucent Technologies does not warrant that this product is 
immune from or will prevent unauthorized use of common-car-
rier telecommunication services or facilities accessed through 
or connected to it. Lucent Technologies will not be responsible 
for any charges that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll fraud and 
you need technical support or assistance, call the Lucent Tech-
nologies National Customer Care Center support line at 
1-800-643-2353. Outside the continental United States, contact 
your local Lucent Technologies authorized representative.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has been tested 
and found to comply with the limits for a Class A digital 
device, pursuant to Part 15 of the FCC Rules. These limits are 
designed to provide reasonable protection against harmful 
interference when the equipment is operated in a commercial 
environment. This equipment generates, uses, and can radiate 
radio frequency energy and, if not installed and used in accor-
dance with the instruction manual, may cause harmful interfer-
ence to radio communications. Operation of this equipment in a 
residential area is likely to cause harmful interference, in which 
case the user will be required to correct the interference at his 
own expense
Tr a d e m a r k s
DEFINITY is a registered trademark of Lucent Technologies.
GuestWorks is a registered trademark of Lucent Technologies.Ordering Information
Write or Call: 
Lucent Technologies BCS Publications Center
P.O. Box 4100, Crawfordsville, IN 47933
Voice 1-800-457-1235  Intl Voice +1-317-361-5353
Fax    1-800-457-1764  Intl Fax    +1-317-361-5355
Order: Document No. 555-230-890
Comcode 108383811
Issue 3, June 1999
For more information about Lucent Technologies documents, 
refer to the section entitled “Related Documents” in “About 
This Document.”
Product Support
To receive support on your product, call 1-800-242-2121. Out-
side the continental United States, contact your local Lucent 
Technologies authorized representative.
European Union Declaration of Conformity
The “CE” mark affixed to the DEFINITY® equipment 
described in this book indicates that the equipment conforms to 
the following European Union (EU) Directives:
• Electromagnetic Compatibility (89/336/EEC)
• Low Voltage (73/23/EEC)
• Telecommunications Terminal Equipment (TTE) i-CTR3 
BRI and i-CTR4 PRI
For more information on standards compliance, contact your 
local distributor.
Comments
To comment on this document, return the comment form.
Lucent Technologies Web Page
The World Wide Web home page for Lucent Technologies is
http://www.lucent.com
Acknowledgment
This document was prepared by Product Documentation 
Development, Lucent Technologies, Denver, CO.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Contents 
iii  
Contents
Contents iii
Console Operations 1
nAbout This Document1
Assumptions1
Conventions1
Related Documents3
nBasic Operation4
Console Layout4
Status Lamps8
Call Purpose Indicators8
Administrable Features9
Activate the Console10
Deactivate the Console10
Answer Calls10
Make Calls11
Forced Release14
Split Calls14
Split Swap15
Auto Start and Don’t Split17
Class of Restriction17
Night Service18
nFeature Operation19
Attendant Backup19
Busy Verification20
Call Forwarding21
Call Park23
Conference23
Crisis Alert24
Emergency Access to Attendant25
Hold25
Integrated Directory26
Intrusion28
Loudspeaker Paging29
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Contents 
iv  
Override30
Recall31
Serial Calling32
Transfer34
Trunk Identification36
Index 37
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							Console Operations 
1 About This Document 
DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations
About This Document
This document contains basic telephony procedures for using the DEFINITY® 
Enterprise Communications Server (ECS) attendant console. These procedures 
are done by the attendants or front desk personnel.
All office staff personnel that operate the attendant console or do console 
operations at a backup telephone should be familiar with these procedures. If you 
need extra copies of this document, contact your Lucent representative or order 
more copies as described on the inside cover of this document.
Assumptions
It is assumed throughout this document that the user is familiar with the basic 
operation of telephones and attendant consoles. If users have access to a 
multimedia personal computer, there is training available on CD-ROM for basic 
console and telephone operations.
Conventions
The following conventions are used in this document:
nButtons you press on the console are shown as follows:
RELEASE button
The buttons shown in this document use label designations provided by 
Lucent Technologies. Since the button labels can be customized for each 
site, some button labeling may have different designations.
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
2 About This Document 
Some button labels on the console, such as Serial Call, span two lines. 
Because of line spacing in this document, they are shown across one line of 
text, such as 
SERIAL CALL.
nThe term “dial keypad” refers to the touch-tone keypad where you dial 
(enter) telephone numbers and feature access codes.
nWhen referring to lamps, the reference is to one of two types of lamps 
found on the attendant console: the status lamps next to the dial keypad and 
the lamps associated with feature and trunk buttons. The status lamps next 
to the dial keypad have fixed meanings. Those lamps are shown as follows:
Position Available
Lamps associated with feature and trunk buttons are identified by their 
button label (such as 
NORMAL MODE).
nMessages appearing on the display are shown as follows:
When the display examples show a value within “arrows” (< >), this 
represents a variable that will differ for each example.
nThe term “attendant console” signifies the Model 302B, 302C, or PC 
console that usually is found at the front desk. The term “backup 
telephone” signifies either a Model 6408, 6424, 8410D or 8434 telephone 
with attendant-type feature buttons. Other multiappearance telephones can 
be used, but the preferred models are the 6408, 6424, 8410D or 8434.
nWhen a procedure refers to a “extension,” the procedure is referring to the 
extension number of a user or guest. A guest’s room number and extension 
are not always the same.
nYou will hear the following tones during normal operation:
— Dial tone — a steady tone you hear when you select an idle call 
appearance.
— Ringback tone — the normal ringing tone you hear after you dial an 
extension or outside number.
— Busy tone — a slow on-off-on-off tone you hear when the person 
you are calling is busy.
— Reorder tone — a fast on-off-on-off tone you hear when calling 
facilities are not available or are out of order.
— Confirmation tone — a three-burst tone you hear after successfully 
using a feature access code.
— Intercept tone — a high-to-low tone you hear when a call or feature 
access code is not accepted.
a=    CONFERENCE 2                       rc
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
3 About This Document 
nThe following table lists the features described in this document. Ask your 
administrator for these codes and write them down in this table.
Related Documents
nDEFINITY® Console Operations — 555-230-700
nPC Console Quick Reference User’s Guide — 555-230-795
nDEFINITY® ECS and GuestWorks® Hospitality Operations — 
555-230-723
FeatureFeature Access 
Code
Answer Back (for Call Park)
Call Forwarding - All Calls
  Activation
  Deactivation
Call Forwarding - Busy/Don’t 
Answer
  Activation
  Deactivation
Call Park
Trunk Answer Any Station (used
  from the backup telephones)
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
4 Basic Operation 
Basic Operation
Console Layout
The Attendant Consoles and DXS Selector Console are shown in Figure 1
, Figure 
2, and Figure 3.
Figure 1. Model 302A/B Attendant Console
1) Lamp Test Switch 8) Display
2) Handset 9) Select Button
3) Handset Cradle 10) Volume Control Buttons
4) Call Processing Area 11) Outside-line Buttons
5) Outside-line Buttons 12) Feature Buttons
6) Warning Lamps and Call 
Waiting Lamps13) Call Appearance Buttons
7) Display Buttons
Te s t1
phdg302b KLC 031899
On Hold
Calls Waiting
Calls Waiting
Wa r n i n g
Individual
Calls Waiting
Alarm
Alarm
Reported
Po s i t i o n
Available
ContWa r n i n gBusy ContWa r n i n gBusy
Start Release Cancel
4GHI
7PQRS
1
0Oper
5JKL
8TUV
2ABC
6MNO
9WXYZ
3DEF
Ringer
Select Volume
2
3
4
5
8
610
9
13
12
11
7
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
5 Basic Operation 
Figure 2. Model 302C Attendant Console
1) Handset 7) Display
2) Handset Cradle 8) Select Button
3) Call Processing Area 9) Volume Control Buttons
4) Warning Lamps and Call 
Waiting Lamps10) Outside-line Buttons
5) Outside-line Buttons 11) Feature Buttons
6) Display Buttons 12) Call Appearance Buttons
a
bc
de
f
Po s i t i o n
Available
Forced
ReleaseNight Pos
Busy
Calls Waiting
Calls Waiting
Wa r n i n g
Individual
Calls WaitingAlarmAlarm Reported
Control
Wa r n i n g
BusyControl
Wa r n i n g
Busy
Split Hold
Date
TimeRinger
Select Volume
Cancel Start Release
3DEF1
4GHI
7PRQS6MNO
9WXYZ
2ABC
5JKL
8TUV
0
phdg302c KLC 031199
1
2
3
4
5
7
6
8
9
10
11
12
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							DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
6 Basic Operation 
Figure 3. DXS Selector Console
The following list items correspond with the callouts shown in Figure 1, Figure 2, 
and Figure 3
. All the feature buttons, trunk access buttons, and display buttons are 
on this console. The DXS Selector Console allows you to dial an extension 
number and view the status for each extension.
nLamp Test Switch — This is a switch under the front panel of the 
Model 302A/B console that allows you to test the console lamps. The test 
starts when you press the switch and stops when you release the switch.
On the Model 302C console, you must press simultaneously and hold the 
POS BUSY and VOLUME UP buttons to test the console lamps. The test starts 
when you press the buttons and stops when you release the buttons.
nHandset — This is a standard handset with coiled cord and a dual-prong, 
phone-plug connector. The handset can be unplugged from the console and 
replaced with an amplified headset that also uses a dual-prong, phone-plug 
connector.
nHandset Cradle — This is where you place the handset when it is not in 
use. If you use a headset, the handset cradle can be removed from the 
console. 1) DXS Hundreds 
Group Select Buttons2) DXS/BLF Buttons
10 11 12 13 14 15 16 17 18 19
00 01 02 03 04 05 06 07 08 09 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89
90 91 92 93 94 95 96 97 98 99
phdgdxs KLC 031199
1
2
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