Lucent Technologies DEFINITY Enterprise Communications Server Release 7 Console Operations Quick Reference Manual

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
7 Basic Operation 
nCall Processing Area, Warning Lamps, and Call Waiting Lamps — This 
area consists of the dial keypad, some fixed status lamps, and the 
START, 
CANCEL, and RELEASE buttons. Use the START button to get an idle call 
appearance to place a call, the 
CANCEL button to cancel a dialing instruction, 
and the 
RELEASE button to end a call.
nDisplay...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
8 Basic Operation 
Status Lamps
The buttons on the console have status lamps associated with their use. These 
status lamps come on, go off, or flash as you use the console features. When the 
lamps come on, the feature is active. When the lamps go off, the feature is 
inactive. When the lamps flash 3 times, you have pressed the wrong button or you 
cannot access...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
9 Basic Operation 
nco — Controlled Outward Restriction Call. Indicates that a user attempted 
to make an outgoing call, but the extension has Outward Restriction 
applied.
ncs — Controlled Station-to-Station Restriction Call. Indicates that a user 
attempted to make a call to another extension, but the extension has 
Station-to-Station Restriction applied.
nct —...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
10 Basic Operation 
nAttendant Tone — If Attendant Tone is off, you will not hear busy tones, 
dial tones, or ringback tones for internal calls.
nAuto Answer — If Auto Answer is on, incoming calls are answered 
automatically, which means that you do not have to press a call appearance 
button. This feature can be used only when you are using a headset.
nDisplay...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
11 Basic Operation 
nThe call appearance lamp stops flashing, but remains on.
nYou are connected to the calling person.
3. To end the call, press the 
RELEASE button.
nYou are disconnected from the call.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console returns to the normal operating mode.
Make Calls
You...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
12 Basic Operation 
To make calls not using the selector console, perform the following:
1. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
2. Dial the extension.
nYou hear a ringback tone.
nThe display shows the dialed number.
nThe ringback tone stops when...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
13 Basic Operation 
To make a call to an outside number, perform the following:
1. Do one of the following:
a. Press the 
START button or an idle call appearance button.
nYou hear a dial tone.
nThe call appearance lamp goes on.
nThe Position Available lamp goes off.
b. Press a trunk group select button. Continue with Step 3.
nThe call appearance lamp goes on.
nThe...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
14 Basic Operation 
Forced Release
While making calls and answering calls, you can get in a situation where you 
cannot cancel or release a call. If this happens, use the 
FORCED RELEASE button. 
This disconnects you from the current call and returns the console to the normal 
operating mode. Use this feature only when necessary.
Split Calls
You can disconnect...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
15 Basic Operation 
Split Swap
Split Swap allows the attendant to alternate between active and split calls. This 
operation may be useful when the attendant may need to transfer a call, but first 
must talk with each party before completing the transfer. This operation is done 
using the 
SPLIT SWAP button.
!SECURITY ALERT:
The Split Swap operation can involve...

DEFINITY® Enterprise Communications Server Release 7 
Console Operations Quick Reference  555-230-890  Issue 3
June 1999
Console Operations 
16 Basic Operation 
nThe console returns to the normal operating mode.
b. To transfer the call, press the 
SPLIT button (this joins all three parties 
together), then the 
RELEASE button.
nYou are disconnected from the call.
nThe Split lamp goes off.
nThe call appearance lamp goes off.
nThe display goes blank.
nThe Position Available lamp goes on.
nThe console...