Lucent Technologies DEFINITY Enterprise Communications Server CallVisor ASAI Overview Manual

Planning for ASAI Applications
Issue 1  November 1996
45
Once you have selected areas for improvement, identify the impact these 
changes will have on current operations. Agents and personnel involved in current 
operations may need additional training as a result of the impact of CallVisor 
ASAI. 
Your Lucent Technologies representative can work with you to define the 
DEFINITY ECS CallVisor components needed for your application. The 
computing platform, application provider and configuration must next...

Overview of CallVisor ASAI
46Issue 1  November 1996 
NOTE:
The adjunct also requires an ISDN-BRI board. 
DEFINITY LAN Gateway
Install the following hardware for the DEFINITY LAN Gateway:
1. The multi-function board
2. The Ethernet alarm board
3. The spacer board
The three boards that comprise the DEFINITY LAN Gateway assembly include a 
processor, hard disk, tape unit, Ethernet and the serial ports. This assembly 
requires five contiguous slots in the DEFINITY ECS carrier.
The hardware for standard LAN...

Planning for ASAI Applications
Issue 1  November 1996
47
specific application. For example, Call Vectoring must be administered as an 
option before using the ASAI feature, Adjunct Routing.
ASAI Link Testing
Test the ASAI link by using standard DEFINITY ECS commands; for example, 
“Status Station,” “Status bri-port” or “Test Port.” 

Overview of CallVisor ASAI
48Issue 1  November 1996 
Service Offerings
Lucent Technologies offers the following installation and maintenance services:
Basic Installation
Specialized and experienced people are available to ensure that CallVisor ASAI is 
correctly installed, administered, connected to the adjunct and tested.
Consultation Services
Technical expertise is available to help you with the following activities:
nidentify the project objectives
nidentify the call center applications
nidentify the...

Business Partners of Lucent Technologies
Issue 1  November 1996
49
Business Partners of Lucent 
Technologies
The following business partners have signed development agreements with 
Lucent Technologies to share information about each other’s products and to 
establish working relationships among companies. 
NOTE:
This list of business partners is up-to-date at the time of this document’s 
publication. However, the number of business partners could increase in the 
future. For a current list and more...

Overview of CallVisor ASAI
50Issue 1  November 1996 
CallVisor PC
One of the ways that applications can be written to make use of ASAI’s features is 
through the CallVisor PC Application Programming Interface (API). This is 
available from Lucent Technologies in the form of a C-language kit called the 
Software Developers Kit. This kit is installed on the PC or adjunct. This library 
offers a programming interface which maps each ASAI message into a specific 
function call for the application. There are...

Issue 1   November 1996IN-1 
INIndex
A
ACD Agent Login Query, 34
ACD Agent Status Query, 34
ACD Call Activity
monitoring, 19
ACD Hunt Group Status Query, 35
Adjunct Routing application, 20
Adjunct Routing feature
Route End, 33
Route Request, 32
Route Select, 32
Administration
for ASAI, 46
for ASAI links, 43
Agent Login, 33
Agent Logout, 33
Agent Work Modes
changing, 33
Agents
adding for queued calls, 21
automatically reconfiguring, 21
Alarms
resume, 37
suspend, 37
Alerting Event Report, 40
Answered Event...

Index
IN-2Issue 1   November 1996
Consultation services, 48
Cut-Through Event Report, 41
CVLAN, 50
D
Date and Time Query, 35
DEFINITY ECS
documents, vi
DEFINITY LAN Gateway
hardware, 46
Desk-top applications, 17
Direct agent calls, 28
Directory Services, 24
Disconnect/Drop Event Report, 41
Documents
related, vi
Domain Control feature
Third Party Answer, 31
Third Party Auto Dial, 31
Third Party Domain Control Ended, 31
Third Party Domain Control Request, 30
Third Party Relinquish Control, 31
Domain Event...

Index
Issue 1   November 1996IN-3 
Login Event Report, 41
Logout Event Report, 41
Lucent Technologies
business partners, 49
contacting, 48
service offerings, 48
M
Maintenance feature
Heartbeat, 37
Restart, 37
Resume Alarms, 37
Suspend Alarms, 37
Message Desk, 24
and voice mailboxes, 25
Message Waiting Lamp, 36
controlling, 23
Message waiting lamp
controlling, 24
N
Notification, 31
Notification Event Reports, 39
Notification feature
Event Notification Cancel, 32
Event Notification Ended, 32
Event...

Index
IN-4Issue 1   November 1996
Single point of contact, 48
Software
for ASAI, 46
Speech processing, 18
Station Feature Query, 35
Call Forwarding, 35
Message Waiting Lamp, 35
Send All Calls, 36
Station Status Query, 36
Stop Call Notification, 32
Supervisor assist calls, 28
T
Terms, 2
Testing
ASAI links, 47
Third Party Answer
for domain, 31
Third Party Auto Dial
for domain, 31
Third Party Call Ended
for calls, 29
Third Party Clear Call
for calls, 29
Third Party Domain Control Ended, 31
Third Party Make...