Lucent Technologies DEFINITY Enterprise Communications Server CallVisor ASAI Overview Manual

Terms used in this Document
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call vectoring
A DEFINITY ECS feature that allows customers to program the route of a call.
called party number
The telephone number that the caller used to place the call. In North America, this 
number is composed of ten digits; the number of digits may vary in other areas of 
the world. 
calling party number (CPN)
The telephone number that identifies the caller. In North America, this number is 
composed of ten digits; the number of digits may vary...

Overview of CallVisor ASAI
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control
To request call features for a telephone or trunk. Some control features are hold 
and drop.
coverage
A DEFINITY ECS feature that allows incoming calls for a specific telephone to be 
sent to another telephone so that the calls can be answered.
CPN
See calling party number (CPN).
CTI
See Computer Telephony Integration (CTI).
data
A representation of facts, concepts or instructions that can be communicated, 
processed or interpreted. Data can be...

Terms used in this Document
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Desk-Top Application
A program that runs on a personal computer (PC) which is typically used by a 
worker in an office. This program can also be called a Computer Telephony 
Integration (CTI) application. 
See Computer Telephony Integration (CTI).
Dialed Number Identification Service (DNIS)
A number dialed by the caller that can be used to identify why the caller is calling.
digit string
A sequence of digits.
disable
To remove an option on a form....

Overview of CallVisor ASAI
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ECMA
European Computer Manufacturer’s Association.
enable
To administer an option on a form.
encode
To convert data into code.
Ethernet
A local area network that connects computers, printers and personal computers 
within the same building. 
event 
In ASAI, a message that reports on the progress or changing state of a call.
event reports
The ASAI feature that allows the DEFINITY ECS to report call-related information 
to the adjunct. Events can be...

Terms used in this Document
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heartbeat
An ASAI Maintenance feature that checks that the ASAI link is working.
ICM
See Incoming Call Management (ICM).
IE
See Information Element (IE).
II-Digits
See Information Identifier Digits (II-Digits).
in-band
Signals of tones that pass within the voice frequency band.
incoming call
A call that arrives at DEFINITY ECS from other private telecommunications 
systems or from the public network.
Incoming Call Management (ICM)
Describes...

Overview of CallVisor ASAI
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Integrated Services Digital Network (ISDN)
A public or private network that provides end-to-end digital communications to 
support a wide range of voice and data features.
See also Basic Rate Interface (BRI) and Primary Rate Interface (PRI).
interflow 
The rerouting of calls from one Automatic Call Distributor (ACD) to a second ACD 
on 
another server when there is an overload of incoming calls.
Internet Protocol (IP)
Software that tracks the Internet...

Terms used in this Document
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Local Area Network (LAN) 
Two or more computers that are connected together by cable to exchange and 
share information and other resources (for example, printers and disk drives). 
LANs are limited to a locally-defined geographic area. 
log in
Describes an agent signing into an Automatic Call Distributor (ACD) when calls 
are ready to be received. 
log out
Describes an agent signing out of an Automatic Call Distributor (ACD) when calls 
are no longer...

Overview of CallVisor ASAI
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outgoing call
A call placed from DEFINITY ECS to a destination residing on the public network 
or in another server.
Outgoing Call Management (OCM)
Describes an application that places outgoing calls to customers (from agents). 
Agents can review product or customer information while the call is being placed.
party 
A participant on a call.
pc
See personal computer (PC).
personal computer (PC) 
A device that has a keyboard and screen which is used to...

Terms used in this Document
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PRI
See Primary Rate Interface (PRI).
Primary Rate Interface (PRI)
The frame format standard of Integrated Services Digital Network (ISDN) that 
specifies the protocol that is used between two communications systems. 
See also Integrated Services Digital Network (ISDN) and Basic Rate Interface 
(BRI).
protocol
A set of rules or standards that describes how information is organized and how 
this information is transmitted and received.
queue
An ordered...

Overview of CallVisor ASAI
14Issue 1  November 1996 
server
The equipment used to connect calls; in this document server refers to the 
DEFINITY Enterprise Communications Server.
set value
This is an ASAI feature that allows the adjunct to define values for certain items 
such as a billing rate or for the waiting message lamp on the telephone.
skill
In a call center, a skill is a specific business requirement. Agents in Automatic Call 
Distributor (ACD) hunt groups are assigned to specific skills. For...