Lucent Technologies DEFINITY Enterprise Communications Server CallVisor ASAI Overview Manual

CallVisor ASAI Applications
Issue 1  November 1996
25
3. The application uses these numbers (calling party, dialed, and alerting) to 
search and display (on the data terminal of the message desk) the 
messages left by the originally called party. The called party had used 
electronic mail to create and send these messages to the message desk 
application. These messages are delivered to callers by the message desk 
attendant. If no message was provided, a standard message is given to the 
caller.
4....

Overview of CallVisor ASAI
26Issue 1  November 1996 
Link Configurations
Depending on the size of the system, DEFINITY ECS supports up to eight ASAI 
links. Each link is allowed to connect to a different adjunct, or they can all connect 
to the same adjunct (this depends on the customer’s application). The links can 
be ISDN-BRI or the Ethernet Local Area Network (using TCP/IP). If the link is 
ISDN-BRI, an ISDN-BRI interface is required at each end (one in the DEFINITY 
ECS, one in the adjunct)....

ASAI Features and Event Reports
Issue 1  November 1996
27
ASAI Features and Event Reports
ASAI provides the following features to an adjunct:
nCall Control
nDomain Control
nNotification
nAdjunct Routing
nRequest Feature
nValue Query
nSet Value
nMaintenance
Each feature is described in the next paragraphs.
Call Control Features
The Call Control features allow the adjunct to place a call, monitor a call, and 
control a call as it moves through the DEFINITY ECS. With call control, an adjunct 
can control...

Overview of CallVisor ASAI
28Issue 1  November 1996 
Third Party Make Call
There are four different ways of making a call using Third Party Make Call: 
nserver classified calls — these are used for predictive dialing. With 
a server classified call, the destination is alerted first. When the 
destination party answers, the call is transferred to an agent. Calls 
that are not answered are disconnected. Usually these calls require 
that a call classifier port be inserted to determine the outcome of the...

ASAI Features and Event Reports
Issue 1  November 1996
29
Redirect Call
This feature allows an adjunct to take a call that is alerting at a telephone and 
redirect it to another destination. The alternate destination can be locally or 
remotely connected to the DEFINITY ECS. Redirecting is useful when the adjunct 
needs to keep track of un-answered calls so that it knows where to send these 
calls.
Third Party Merge
This feature is used to combine two calls that exist at a telephone in order to 
create a...

Overview of CallVisor ASAI
30Issue 1  November 1996 
Domain Control Features
This feature allows the adjunct to place, monitor, and control all calls at a specific 
telephone. Domain control is similar to Call Control, except that the adjunct can 
only manipulate calls at a single telephone (the one that is domain controlled). 
The following are services available with Domain Control:
nThird Party Domain Control Request
— for telephone extension
— for Automatic Call Distributor (ACD) hunt group...

ASAI Features and Event Reports
Issue 1  November 1996
31
Third Party Answer
When a call is alerting at an extension that is domain controlled, the adjunct can 
use this feature to answer the call. This assumes that the telephone has a 
speakerphone and that it can be taken off hook to answer.
Third Party Auto Dial
This is similar to Third Party Make Call. Unlike a Third Party Make Call, which can 
be dialed on behalf of any party, Third Party Auto Dial can only be done from the 
telephone extension that...

Overview of CallVisor ASAI
32Issue 1  November 1996 
Event Notification Cancel
The adjunct uses Event Notification Cancel when it no longer needs to receive 
event reports for any of the calls entering the notification domain.
Stop Call Notification
The adjunct uses Stop Call Notification when it no longer needs to receive event 
reports for a specific call.
Event Notification Ended
The adjunct uses Event Notification Ended to inform the adjunct that notification 
has ended for a particular domain...

ASAI Features and Event Reports
Issue 1  November 1996
33
Route End
This message is used to end the route dialog. It is normally sent by the DEFINITY 
ECS after the Route Select message was processed and the call was routed. 
However, it can also be sent by the adjunct to end routing (for example when a 
valid destination can not be located).
Request Feature
The adjunct uses Request Feature to request or cancel DEFINITY ECS features 
such as agent login, work mode changes, Call Forwarding, Send All...

Overview of CallVisor ASAI
34Issue 1  November 1996 
Send All Calls 
This feature allows the adjunct to request that currently alerting calls and 
subsequent calls arriving at the telephone be sent to coverage.
Value Query
This feature allows the adjunct to query for information about DEFINITY ECS 
resources; for example, number of agents logged in, the trunks being used, the 
call classifiers being used, etc. The DEFINITY ECS provides information based 
on the request. The following are features...