Lucent Technologies DEFINITY Enterprise Communications Server CallVisor ASAI Overview Manual

DEFINITY®
Enterprise Communications Server
CallVisor® ASAI
Overview
555-230-225
Comcode 107778624
Issue 1
November 1996 

NoticeWhile reasonable efforts were made to ensure that the information 
in this document was complete and accurate at the time of printing, 
Lucent Technologies can assume no responsibility for any errors. 
Changes and corrections to the information contained in this 
document may be incorporated into future reissues.
Your Responsibility for Your System’s SecurityYou are responsible for the security of your system. Lucent 
Technologies does not warrant that this product is immune from or 
will prevent...

Contents
Issue  1  January 1997iii
About This Document v
nTopics Discussed in this Overview v
nIntended Audiences vi
nRelated Documents vi
nOrdering Documents vii
Overview of CallVisor ASAI 1
nIntroduction 1
nTerms used in this Document 2
nCallVisor ASAI Applications 17
nLink Configurations 26
nASAI Features and Event Reports 27
nCallVisor ASAI Links 43
nPlanning for ASAI Applications 44
nService Offerings 48
nBusiness Partners of Lucent Technologies 49
nCallVisor PC 50
nCVLAN 50
nPassageWay Telephony...

Issue 1 November  1996v
About This Document
This document is an overview of the CallVisor® ASAI interface and applications. 
Its purpose is to give the reader an understanding of ASAI, its functions, and the 
services that can be provided using this interface. The related documents listed 
on the next page provide the details for using ASAI with business applications. 
These documents also describe the DEFINITY Enterprise Communications 
Server (ECS) features used by ASAI.
Topics Discussed in this...

About This Document
viIssue 1 November  1996 
Intended Audiences
This document is an introduction to CallVisor’s ASAI features. It is intended for 
general information. It is the first document one should read before planning or 
writing an ASAI application. This is the only document intended for translation into 
other languages. Other documents, written only in English, are available with 
more complete and detailed information.   If you are a non-English-speaking 
customer interested in writing an...

Ordering Documents
Issue 1 November  1996
vii
This document describes which forms and fields need to be filled in on the 
DEFINITY ECS for the various features. 
DEFINITY Enterprise Communications Server Installation and Test for 
Single-Carrier Cabinets
, 555-230-894 and DEFINITY Enterprise Communications 
Server Installation and Test for Multi-Carrier Cabinets
, 555-230-112
These documents describe the installation and testing of the 
DEFINITY ECS.
DEFINITY Enterprise Communications Server CallVisor PC...

Issue 1  November 19961
Overview of CallVisor ASAI
Introduction
CallVisor® ASAI is a communication interface. ASAI means Adjunct-Switch 
Applications Interface
. Application software running on adjuncts can control calls 
through the ASAI interface. In this document, 
adjunct means a large computer 
system, a personal computer, or any other intelligent device that can 
communicate over such interface.
NOTE:
The term server refers to the DEFINITY Enterprise Communications Server 
or DEFINITY ECS in this...

Overview of CallVisor ASAI
2Issue 1  November 1996 
Figure 1. Basic Connection for CallVisor ASAI 
Multiple CallVisor ASAI links can be configured on DEFINITY ECS; this means 
that more than one application can exist on adjuncts connected to DEFINITY 
ECS.
Terms used in this Document
ACD
See Automatic Call Distributor (ACD).
ACD Hunt Group
A group of telephone extensions staffed by agents who are trained to handle a 
certain type of incoming call. 
acknowledgement
A response to an ASAI request.
adjunct
A...

Terms used in this Document
Issue 1  November 1996
3
agent
A person who answers customer’s calls. Agents usually work in groups, and it is 
the DEFINITY ECS that selects the next available agent for an incoming call.
alerting
An event to signal the arrival of a call at a telephone. The arrival of the call can be 
an audible (ringing) or visible (the message lamp is lit) signal. 
algorithm
A computer program.
annotate
To make notes or comments.
announcements
Recorded messages that are provided on...

Overview of CallVisor ASAI
4Issue 1  November 1996 
Basic Rate Interface (BRI)
The Integrated Services Digital Network (ISDN) standard interface that connects a 
telephone to the DEFINITY ECS. SeeIntegrated Services Digital Network 
(ISDN)
.
Billing Number (BN)
This is the number that is billed when a caller makes a toll call. In North America, 
this number is composed of ten digits; the number of digits may vary in other 
areas of the world. Billing Number is usually paired with Calling Party Number to...