Lucent Technologies DEFINITY Enterprise Communications Server CallVisor ASAI Overview Manual

ASAI Features and Event Reports
Issue 1  November 1996
35
ACD Hunt Group Status Query 
This query responds with the number of ACD agents that are available to receive 
calls, the number of calls that are in queue, and the number of agents that are 
logged in.
Call Classifier Status Query 
This query responds with the number of ports that can be used for call 
classification. Ports that are idle as well as those currently in use are provided in 
the message.
Call Information Query 
This query responds...

Overview of CallVisor ASAI
36Issue 1  November 1996 
Send All Calls
This query indicates if this feature is enabled or disabled at a telephone.
Station Status Query 
This query indicates the state (idle or busy) for a telephone.
Trunk Group Status Query 
This query responds with the number of trunks in a trunk group.Trunks that are 
idle as well as trunks that are currently in use are provided in the message.
Set Value
This feature allows the adjunct to set specific values in DEFINITY ECS for the...

ASAI Features and Event Reports
Issue 1  November 1996
37
Heartbeat 
This feature allows either the server or the adjunct to verify that the other end is 
functional and that the ASAI link is working.
Suspend Alarms 
This feature allows the adjunct to turn off alarms raised on the ASAI link. It can be 
used before using routine maintenance procedures, or before removing the ASAI 
link from service.
Resume Alarms 
This feature allows the adjunct to turn on alarms raised on the ASAI link.
Restart 
This...

Overview of CallVisor ASAI
38Issue 1  November 1996 
nCall Conferenced 
nCall Transferred 
nConnected
nCut-Through
nDisconnect/Drop 
nEntered Digits 
nHold 
nQueued 
nReconnected 
nReorder/Denial 
nTrunk Seized 
Domain Event Reports for the Telephone
Domain event reports are provided when an application monitors or controls a 
telephone. The following reports are available for telephones:
nAlerting 
nAnswered 
nBusy/Unavailable
nCall Conferenced 
nCall Initiated
nCall Originated
nCall Redirected 
nCall...

ASAI Features and Event Reports
Issue 1  November 1996
39
Domain Control Event Reports for Automatic 
Call Distributor (ACD) Hunt Group
These events are sent by the server to an adjunct when the application monitors 
an ACD hunt group. Agent activity (login and logout) is reported as “agent login” or 
“agent logout” event reports. Currently, a change in the agent’s work mode is not 
reported. These “agent” reports are not related to call activity.
nLogin 
nLogout
Notification Event Reports
These event...

Overview of CallVisor ASAI
40Issue 1  November 1996 
Alerting 
This event report is generally provided when a call arrives and is alerting at a 
telephone.
Answered 
This event report is only provided for predictive dialing calls, when the DEFINITY 
ECS has detected that someone has answered the call.
Busy or Unavailable
This event report is provided when a call placed through an ASAI link has reached 
a busy destination.
Call Conferenced 
This event report is provided when two calls (one held, the other...

ASAI Features and Event Reports
Issue 1  November 1996
41
Call Transferred 
This event report is provided when two calls are merged and the user is 
disconnected as a result of the transfer. 
Connected
This event report is provided when a call has been answered and the server has 
knowledge of the answered call.
Cut-Through
This event report is provided for Integrated Services Digital Network (ISDN) trunks 
when the call goes from an ISDN trunk to a non-ISDN trunk.
Disconnect/Drop 
This event report is...

Overview of CallVisor ASAI
42Issue 1  November 1996 
Reorder/Denial 
This event report is provided when a call is placed to an incorrect telephone 
number.
Trunk Seized 
This event reported is provided for non-Integrated Services Digital Network 
(ISDN) trunks as the equivalent of “trunk off hook.” 

CallVisor ASAI Links
Issue 1  November 1996
43
CallVisor ASAI Links
CallVisor ASAI Link Versions
Currently, three versions of CallVisor ASAI are supported in DEFINITY ECS. 
Each version supports all the features for the previous version plus extra ones 
specific to that version. Using versions is useful when an older release of 
DEFINITY ECS must communicate with a newer adjunct or vice versa. The 
version used by the server and adjunct is negotiated when the link is brought up.   
A “handshake” takes...

Overview of CallVisor ASAI
44Issue 1  November 1996 
Planning for ASAI Applications
This section describes the considerations, decision points, and planning tasks 
required to implement a DEFINITY ECS CallVisor ASAI application. It is provided 
as a general guide for the person planning and coordinating the implementation of 
CallVisor ASAI. The first step in planning a CallVisor ASAI configuration is to 
define the application. You and your Lucent Technologies representative must be 
able to describe...