Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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WORKSHEET 7     6 of 10
Table A-1.  Items to Include in Call Flow Diagrams (Continued)
General Business
Items Call Vectoring ICM OCM
_ ___________________________________________________________________________
ACD Split Actions
Ð Announcements (Forced First/Recurring)
Ð Queued
Ð Intra¯ow
Ð Voice Response Unit (VRU) Transfers
Ð AUDIX as Automated AttendantX
X
X
X
X
XX
X
X
_...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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Calls to VRU Transferred to Agent Split
This call ¯ow includes:
Ð CMS Reporting
Ð  CallVisor ASAI Event Reporting on All Splits (VRU and Agent Splits)
Ð Non-ISDN Trunks
Ð CONVERSANTÒVIS, VRU
Ð  VRU Transfers via Switch-Hook Flashes.
25% Answered Immediately
without Queuing
(2 Minutes Average
Holding Time)
60% Answered
after 2nd Annc.
(2 Minutes Average...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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Calls to Vector Application Ð Call Vector Not De®ned
The following call ¯ow presents a call vectoring application before the call vector has
been de®ned.  The following items are used with the call ¯ow.
Ð  All calls provide ASAI Event Reporting
Ð  50% of the calls use ISDN trunks
Ð  All transfers are done manually by the agents at their voice terminals
Ð...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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Calls to Vector Application - Call Vector De®ned
The following call ¯ow presents a call vectoring application after the call vector has been
de®ned.  The sample call vector below is used:
1.  Goto Step 3 if time-of-day is sat 00:00 to sun 23:59
2.  Goto Step 5 if time-of-day is all 6:30 to all 16:45
3.  Wait 2 secs hearing ringback
4.  Disconnect after...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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ASAI Switch Classi®ed Calls
The ASAI adjunct originates all calls via the 3rd Party Make Call capability and uses the
switchs call classi®er board.
78% with 2 Minutes
Average Holding Time and
Cleared by ASAI Adjunct100% Switch Classi®ed Calls (Non-ISDN)
84% 7/8 Digits Calls  16% 10/11 Digits Calls
60% Answered5% Busy 35% Not
Answered
60% Answered
(3...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
GL-1
Glossary and Abbreviations 
 
GL
Glossary and Abbreviations
Numerics
3B2 Message Server
A software app lic ation that c ombines voic e and  d ata messag ing  servic es for voic e-terminal users 
whose extensions are connected  to a system.
800 service
A service in the United  States that allows incoming c alls from c ertain areas to an assig ned  number 
for a flat-rate c harg e b ased  on usag e.
A...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-2  
ACW
See  after-c all work (ACW) mod e
.
access code
A 1-, 2-, or 3-d ig it d ial c od e used  to activate or canc el a feature, or ac cess an outg oing trunk.
access endpoint
Either a nonsig naling  c hannel on a DS1 interface or a nonsignaling p ort on an analog  tie-trunk 
circuit p ack that is assig ned  a uniq ue extension.
access tie trunk
A trunk that connec ts a...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-3  
adjunct-controlled call
Call that c an b e c ontrolled  using  an ad junc t-control assoc iation. Call must have been orig inated  
via Third  Party Make Call or Domain (Station) Control c ap ab ilities or must have b een taken c ontrol 
of via Third  Party Take Control or Domain (Station) Control c ap abilities.
adjunct-controlled split
An ACD sp lit that is ad...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-4  
AIOD
Automatic  Identification of Outward Dialing
ALBO
Automatic  Line Build  Out
All trunks busy (ATB)
The state in whic h no trunks are availab le for call hand ling.
ALM-ACK
Alarm ac knowled ge
American Standard Code for Information Interchange 
See  ASCII (Americ an Stand ard  Cod e for Information Interc hange)
.
AMW
Automatic  Messag e Waiting
AN
Analog
analog
The...