Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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WORKSHEET 2
ARS/AAR ROUTING PATTERN DATA WORKSHEET
_ _____________________________________________________________________________________________
System ID:  Location:  Report Type = Yesterday *
Route-Pattern No:  Queue Size:
_ _____________________________________________________________________________________________
% of Calls Carried
Day of  Total Calls  Calls  Calls  Calls...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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WORKSHEET 3
HUNT GROUP DATA WORKSHEET
_ _____________________________________________________________________________________________
System ID:  Location:  Group Name:
Group ID:  Group Size:  Group Type:
Queue Size:
_ _____________________________________________________________________________________________
Calls Calls Calls Speed of Week No.
Day of Week Report Type* Meas Hour...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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WORKSHEET 4
TRUNK GROUP DATA WORKSHEET
_ _____________________________________________________________________________________________
System ID:  Location:  Group Type:
Group No:  Group Size:  Group Dir:
Queue Size:
_ _____________________________________________________________________________________________
Day of
WeekReport
Type*Meas
HourTotal
UsageTotal
SeizeInc.
SeizeGrp...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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WORKSHEET 5
WIDEBAND TRUNK GROUP DATA WORKSHEET
_ ___________________________________________________________________________________________________
System ID:  Location:  Service Type:
Group No:  Group Size:  Group Dir:
_ ___________________________________________________________________________________________________
Day of
WeekReport
Type*Meas
HourTotal
UsageTotal
SeizeInc....

DEFINITY Enterprise Communication Server Release 8.2
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April 2000
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WORKSHEET 6
PROCESSOR OCCUPANCY SUMMARY DATA WORKSHEET
____________________________________________________________________________________________________________
System ID:  Location:
____________________________________________________________________________________________________________
Day of
WeekPeak
HourStat
OccCP
OccSM
OccIdle
OccTotal
CallsTandem
CallsTotal...

DEFINITY Enterprise Communication Server Release 8.2
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April 2000
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WORKSHEET 7     1 of 10
The Call Center Operations worksheet allows Lucent Technologies personnel to assess
the status and capacity of your DEFINITY Generic 3r switch.  The information collected
helps Lucent Technologies determine the impact of the proposed con®guration on your
switch.
The worksheet contains four general sections:  General Business, Incoming Call
Management (for...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
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WORKSHEET 7     2 of 10
2.  Indicate the call characteristics for each of the categories above.  Again, each
category (intercom, incoming, outgoing, private networking) must add to 100%.
Intercom Answered_
  ______________
Coverage (Note 1)_
  ______________
Auto Call Back_
  ______________
Total 100%
Incoming DID Answered_
  ______________
DID Coverage (Note 1)_
  ______________...

DEFINITY Enterprise Communication Server Release 8.2
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WORKSHEET 7     3 of 10
6.  Specify the percentage of total business traf®c that terminates and originates at each
of the following types of stations.  Percentages must add up to 100%.
Analog Stations_
  ______________
DCP Non-display_
  ______________
DCP with Display_
  ______________
ISDN BRI_
  ______________
Total 100%
7.  For the general business traf®c indicate how...

DEFINITY Enterprise Communication Server Release 8.2
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WORKSHEET 7     4 of 10
3.  Specify the maximum number of inbound ACD agents
(exclude Voice Response Unit ports) on the system
_
  ______________
4.  Specify the percentages of ICM traf®c that terminates at each of the following
station types (this is not the administered number of ACD stations, but the actual
station mix used to answer calls).  Percentages must add up to 100%....

DEFINITY Enterprise Communication Server Release 8.2
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April 2000
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WORKSHEET 7     5 of 10
6.  Specify the station type mix (in percentages) used by active ACD agents (this is not
the administered number but the actual mix used by agents in the outbound calling).
Percentages must add up to 100%.
Analog Stations_
  ______________
DCP Non-display_
  ______________
DCP with Display_
  ______________
ISDN BRI_
  ______________
Total 100%
7.  Is...