Lucent Technologies DEFINITY® Enterprise Communication Server Release 8.2 Reports Guide

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-45  
small computer system interface (SCSI)
An ANSI bus standard that p rovid es a hig h-level command  interfac e b etween host c omp uters and  
peripheral devices.
SMDR
Station Messag e Detail Rec ord ing , known as Call Detail Rec ord ing  in DEFINITY ECS. 
SN
Sw it c h N o d e
SNA
Systems Network Architec ture
SNC
Switc h Nod e Cloc k
SNI
Switc h Nod e Interface
SNMP...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-46  
staffed
Ind icates that an ag ent p osition is log g ed  in. A staffed  agent func tions in one of four work mod es: 
Auto-In, Manual-In, ACW, or AUX-Work.
STARLAN
Star-Based Loc al Area Network
Station Message Detail Recording (SMDR)
An ob solete term now c alled CDR — a switc h feature that uses software and hard ware to rec ord  
call d ata. See Call Detail Rec ord...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-47  
synchronous data transmission
A method  of sending d ata in which d iscrete sig nal elements are sent at a fixed  and  continuous rate 
and  sp ec ified  times. See also assoc iation
.
SYSAM
System Ac c ess and  Ad ministration
system administrator
The person who maintains overall c ustomer resp onsib ility for system ad ministration. Generally, all 
ad ministration func...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-48  
tandem tie-trunk network (TTTN)
A private network that interc onnects several customer switching  systems.
TC
Technic al c onsultant
TCM
Traveling  class mark
TDM
See  time-d ivision multip lexing (TDM)
.
TDR
Ti m e - o f - d a y  r o u t i n g
TEG
Terminating  extension g roup
terminal
A devic e that sends and  receives d ata within a system. See also ad ministration...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-49  
tone ringer
A devic e with a sp eaker, used  in elec tronic  voic e terminals to alert the user.
TOP
Task-oriented p rotocol
trunk
A ded ic ated  telec ommunic ations channel b etween two c ommunic ations systems or COs.
trunk allocation
The manner in which trunks are selected to form wid eband c hannels.
trunk-data module
A devic e that c onnects off-p remises p...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-50  
UL
Und erwriter Lab oratories
UM
User manag er
Uniform Dial Plan (UDP)
A feature that allows a uniq ue 4- or 5-d ig it number assig nment for eac h terminal in a multiswitc h 
config uration such as a DCS or main-satellite-trib utary system.
UNMA
Unified  Network Management Architec ture
UNP
Uniform numb ering  p lan
UPS
Uninterruptible power supply
USOP
User service-ord...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-51  
VNI
Virtual nod ep oint id entifier
voice terminal
A sing le-line or multiap pearance telephone.
W
WAT S
See  Wid e Area Telec ommunic ations Service (WATS)
.
WCC
World -Class Core
WCR
World -Class Routing
WCTD
World -Class Tone Detec tion
WFB
Wireless fixed base
Wide Area Telecommunications Service (WATS)
 A servic e in the United  States that allows calls to certain...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505  Issue 1
April 2000
Glossary and Abbreviations 
GL-52  
work state
An ACD ag ent may b e a memb er of up  to three d ifferent sp lits. Each ACD ag ent c ontinuously 
exhib its a work state for every sp lit of whic h it is a member. Valid  work states are Avail, Unstaffed, 
AUX-Work, ACW, ACD (answering  an ACD call), ExtIn, ExtOut, and  OtherSp l. An agent’s work 
state for a particular sp lit may c hang e for a variety of...

Index 
IN-1  
DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505   Issue 1
April 2000
IN
Index
Numerics
7400B data modules,2-3
A
AAR and ARS features
ARS/AAR Routing  Pattern Data 
worksheet
,3-40rep orts,3-33Ac c ess Sec urity Gateway feature
Ac c ess Sec urity Gateway History Log  
form
,6-6to ??Ac c ess Sec urity Gateway History Log  
form
,6-6to ??ac tion c ommand s,1-1alarms
b ursty errored  seconds (BES)
,3-60, 3-72DS1 alarm resolution,3-76DS1 links resolution,3-69...

DEFINITY Enterprise Communication Server Release 8.2
Reports Guide  555-233-505    Issue 1
April 2000
Index 
IN-2  
Call by Call (CBC) Service Selec tion feature
rep orts
,3-183Call by Call (CBC) Trunk Group  Measurements 
rep ort,3-185to3-192
Call Center Op erations worksheet,A-8call c lassifiers (CC),3-140, 3-143Call Coverag e feature
d ata analysis
Bridged Call Appearance
,3-49
Call Forward ing,3-49
Call Pic kup,3-49
Distributed Communications System
(DCS)
,3-49
interactions
Automatic Callb ac k...