Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1197 Call Charge Information 
20
nInt-ISDN (International ISDN expanded)
nInt-process 
nUnformatted (Enhanced 24-word standard ASCII)
nIf you want call charges to restart at 0 for calls that are forwarded or 
transferred, administer Outg Trk Call Splitting.
Attendant consoles
Automatic Charge Display Mode does not apply to attendant consoles. The 
attendant must always press a button to enter...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1198 Call Charge Information 
20
Interactions
nAttendant Features 
Attendant consoles cannot have automatic charge display. If you want the 
attendant to see call charges, you must assign a disp-chrg button to the 
attendant console. If the attendant moves to transfer an outgoing call, the 
display returns to normal mode. If the transfer does not complete, or the 
call remains at the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1199 Call Charge Information 
20
two or more outgoing trunks are connected together via trunk-to-trunk 
transfer, the DEFINITY ECS may receive AOC information from the 
network for each outgoing trunk involved in the call.
nCDR Adjuncts
DEFINITY ECS does not tandem AOC information through a private 
network to other switches. Therefore, the CDR adjunct that records AOC 
information must...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1200 Call Coverage 
20
nHold
If a user places a call on hold, the display returns to normal mode. The user 
must press disp-chrg again to view call charges, or if automatic charge 
display is enabled, must wait for the display to refresh.
nLast Number Dialed
Users can view the dialed number while active on a call by pressing the 
stored-numb button, then the last-numb button. To view call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1201 Call Coverage 
20
For countries using the USA tone plan, a Call Classifier - Detector or Tone 
Clock/Call Classifier - Detector circuit pack is sufficient to provide call 
classification.
For countries not using the USA tone plan, the Call Classifier - Detector and Tone 
Clock with Call Classifier - Tone Detector circuit packs must be configured 
appropriately to provide call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1202 Call Coverage 
20
Call Classification
Classifying a call means determining the state of the call at its final destination. 
That means whether the call was answered, received busy, reorder, intercept, 
special information tone (SIT), or other treatment.
Call classification is accomplished by the ISDN protocol or ports on the:
nTone Clock with Call Classifier - Tone Detector circuit pack...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1203 Call Coverage 
20
DEFINITY ECS allows for multiple coverage paths. However, for any particular 
call only one coverage path is used. The “lead” coverage path is the first coverage 
path in a chain that is considered when a call redirects to coverage. The chain is 
defined in the Next Path Name field on the Coverage Path screen.
When a call redirects to coverage, the lead coverage path at...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1204 Call Coverage 
20
Call redirection criteria
Redirection criteria determine the conditions under which a call redirects from the 
principal (called) extension to the first position in the coverage path. The criteria 
and conditions that apply are as follows:
nActive
Redirects calls to coverage immediately when the principal is active on at 
least one call appearance. For a phone with only...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1205 Call Coverage 
20
nSend All Calls/Go to Cover
Allows users to activate Send All Calls or Go to Cover as an overriding 
coverage criteria. This redirection criteria must be assigned before a user 
can activate Send All Calls or Go to Cover (discussed later).
nNo Coverage
Occurs when none of the above criteria are assigned. Calls redirect to 
coverage only when the principal has activated...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1206 Call Coverage 
20
nGo to Cover
Go to Cover allows users, when calling to another internal extension, to 
send the call directly to coverage. This is optionally assigned to a button on 
a phone and is activated by the internal calling party. Use of Go to Cover is 
discussed later.
nSend All Calls
Send All Calls allows principals to temporarily direct all incoming calls to 
coverage...