Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1157 Automated Attendant 
20
Refer to ‘‘Route Pattern’’ on page 865 for information concerning the sequence of 
trunk groups in which an attempt is made to route a call.
Refer to ‘‘
Remote Access’’ on page 857 to permit authorized callers from remote 
locations to access your system.
Refer to ‘‘
Trunk Group’’ on page 967 to require an authorization code be dialed to 
complete incoming calls...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1158 Automated Attendant 
20
nCallVisor ASAI
ASAI-provided digits can be collected by the Call Vectoring feature via the 
collect vector command as dial-ahead digits. CINFO is passed to CallVisor 
ASAI.
nHold
If a call is put on hold during the processing of a collect command, the 
command restarts, beginning with the announcement prompt, when the call 
is taken off hold. All dialed-ahead...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1159 Automatic Callback 
20
Refer to ‘‘Station’’ on page 882 for information on button assignments.
Refer to ‘‘
Attendant Console’’ on page 484 for information on button 
assignments.
Automatic Callback
Automatic Callback allows internal users who placed a call to a busy or 
unanswered internal telephone to be called back automatically when the called 
telephone becomes available.
When a user...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1160 Automatic Callback 
20
Automatic callback for busy trunks
You can administer your system to call users back if they try to place an outgoing 
call over a trunk group where all trunks are busy. This is sometimes called 
Ringback Queueing. 
If a multiappearance telephone user has an idle Automatic Callback button and 
tries to access an all-trunks-busy trunk group, the call is queued...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1161 Automatic Callback 
20
NOTE:
If the automatic callback originator has all line appearances occupied 
when the automatic callback call comes in, the user will hear priority 
ringing once, and the automatic callback lamp will blink. However, if 
the user presses the automatic callback button to answer the 
automatic callback call, one of the other calls will drop.
Interactions
nAttendant...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1162 Automatic circuit assurance 
20
nDCS
Automatic callback operates over a DCS network as if it were on a local 
switch.
nExpert Agent Selection
Users can’t activate Automatic Callback to an EAS agent’s Login ID. They 
can activate Automatic CallBack to the phone where the agent is logged in.
nHold
A single-line telephone cannot receive automatic callback calls if the user 
has placed a...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1163 Automatic circuit assurance 
20
The system records holding time from when a trunk is accessed to when it is 
released. You set short-holding-time and long-holding-time limits for each trunk 
group. The system then compares the recorded holding times against these limits.
You enable ACA for the entire system, and administer thresholds for individual 
trunk groups. You can have all trunks...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1164 Automatic circuit assurance 
20
nTrunk group number, trunk access code, and trunk group member
nThe type of referral (short or long holding time)
Interactions
nAdministrable Language Displays
You cannot administer languages for ACA messages.
nAUDIX
Do not set the referral-call extension to a telephone that covers to AUDIX. 
AUDIX could potentially overload with the volume of calls,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1165 Automatic Number Identification 
20
If your switch contains a voice-synthesis board, ACA referral calls are 
accompanied by an audible message identifying the type of ACA infraction 
encountered. The message is “Automatic circuit assurance  or 
 holding time threshold has been exceeded for trunk group  
member number .”
nVoice Message Retrieval
If you use Voice Message Retrieval, you can...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1166 Automatic Number Identification 
20
Outgoing Automatic Number Identification
Outgoing automatic number identification (ANI) applies to outgoing Russian  
multi-frequency (MF) ANI, R2-MFC ANI , and Spain  Multi Frequency Espana 
(MFE) ANI trunks only.
Use Outgoing ANI to specify the type of ANI to send on outgoing calls. You can 
define MF ANI (the calling party number, sent via...