Lucent Technologies DEFINITY Enterprise Communication Server Release 8.2 Administrators Guide

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1207 Call Coverage 
20
Conditions that override Call Coverage
Call Coverage provides redirection of calls from the called principal or group to 
alternate answering positions when certain criteria are met. Certain provisions 
allow calls to direct to and/or be answered by the principal even though the 
redirection or overriding criteria are met. These provisions are:
nIf no answering...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1208 Call Coverage 
20
An internal calling party is informed that a call is redirecting to coverage by a 
single, short burst of ringing, called a Call Coverage tone. This tone is followed by 
an optional period of silence, called a Caller Response Interval (administered on 
the System-Parameters Call Coverage/Call Forwarding screen). This interval 
allows the calling party time to decide...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1209 Call Coverage 
20
calls for the other group. A second call directed to a Coverage Answer 
Group lights a Coverage Incoming Call Identification (ICI) lamp, if 
administered.
nCoverage Incoming Call Identification
A Coverage ICI button can be assigned to multiappearance phone users 
without a display in a Coverage Answer Group.
The Coverage ICI status lamp identifies a call incoming to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1210 Call Coverage 
20
Time is represented in 24-hour format and activation times are ascending from the 
earliest to the latest. There are no gaps in the activation times; the entire day is 
covered. If you do not assign a lead-coverage path to a specific time interval, there 
is no coverage from that time until the next activation time with an assigned 
lead-coverage path.
When a call...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1211 Call Coverage 
20
DEFINITY ECS provides the means of performing call classification on an 
off-net coverage call to determine its disposition. If the off-net call is carried 
completely over ISDN facilities to its final destination, then ISDN trunk signaling 
is used to monitor the call. Otherwise, the system uses a call classifier port.
When the DEFINITY ECS tries to classify an off-net...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1212 Call Coverage 
20
nDEFINITY ECS has no control over any redirection of the call that may 
take place at an off-net destination. However, further coverage treatment 
will be provided if the Off-Net Cvg Subsequent Redirection/CFWD No 
Ans Interval field expires before the call is answered off-net.
If the Coverage of Calls Redirected Off-Net field is not activated, the system does 
not...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1213 Call Coverage 
20
Extended User Administration of 
Redirected Calls
The Extended User Administration of Redirected Calls feature (also called 
telecommuting access) allows system users to change their lead-coverage path (or 
time of day table) or their call-forwarding designated destination from any on-site 
or off-site location. Refer to ‘‘
Extended User Administration of Redirected...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1214 Call Coverage 
20
If the secretary is unavailable to answer the coverage call for the principal, 
the call redirects to a backup answering position. Personalized answering 
should also be provided at the backup position.
nMiddle Manager Coverage
Provides a group of principals with call redirection to one or more covering 
users (such as a secretary). The secretary should have some...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1215 Call Coverage 
20
of time. Consult is needed to enable private consultation with the executive 
during an established call. Coverage ICI is needed to identify the call as a 
call to the executive rather than a personal call to the secretary.
5. Specify a Consult button and a Coverage ICI button on the backup 
position’s phone for the same reasons that these buttons were specified for...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1
April 2000
Features and technical reference 
1216 Call Coverage 
20
nCall Detail Recording
When the Coverage of Calls Redirected Off-Net field is y, a CDR record is 
generated only after the call has actually been answered off-net. The dialed 
number in the record is the off-net number to which the call covers. The 
calling number is the station that is covered to the off-net location.
nCall Forwarding
Call Forwarding provides a...