Lucent Technologies Definity Audix System Release 4.0 Maintenance Guide

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-3 Standalone Utilities 
10
The following situations may arise that call for use of the Standalone Utilities. 
Unbootable System
The system is stab le in the FW state b ut will not b oot the op erating  system (OS). 
This may inc lud e c ases where information on the disk is lost for any reason. In 
this scenario, no customer data is available. 
1. While the system is in the FW state running  flashware tests,...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-4 Standalone Utilities 
10
The system d isp lays the Installation and  Rec overy menu.
7. Selec t the 
rec over op tion. This will use d ata on the d isk only. 
8. The c rash aud it is automatic ally invoked . This will attemp t to assess the 
extent of the d amag e. Dec id e from this information whether or not to d o a 
restore from a b ac kup  MO d isk.
If a restore is req uested as AUDIX reb oots, c omp...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-5 Standalone Utilities 
10
3. Remove the b ac kup  MO d isk. Insert the g eneric  MO d isk and  invoke 
c ommand  mode b y pressing      twic e. 
4. Select option 7 (Manual Boot).
5. The system d isp lays three p romp ts. 
1. Enter 1 for Disk, 2 for MO (Default= Disk).
Enter 2 in resp onse to this p romp t.
2. Enter MO Devic e (0-6) (Default =  0).
Enter 2 in resp onse to this p romp t.
3. Enter Partition...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-6 Standalone Utilities 
10
10. The c rash aud it is automatic ally invoked . This will attemp t to assess the 
extent of the d amag e.
11.  After all files have b een rec overed , the initialization p roc ess takes the 
system to the AUDIX state. 
12. Remove the g eneric  MO d isk, insert the b ac kup  MO d isk, and  run 
ADD 
MO-DISK
 to eq uip  the MO d isk. 
Replacing the Hard Disk Drive
1. See ‘‘Disk/MO...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-7 Standalone Utilities 
10
7. The system d isp lays the p romp t: Enter SCSI ID of Disk (d efault= 0):
Enter 0 in resp onse to this p romp t to initialize the new hard  d isk drive. You 
will rec eive a warning ind ic ating  that all d ata will be lost. When p romp ted  
“ Do You Wish To Continue?,”  enter yes. When the initialization is c omp lete, 
you will rec eive the messag e that the “ Devic e...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-8 Standalone Utilities 
10
System Change to Native Mode
When up g rad ing  the system to a switc h with native mod e, p erform steps 1 to 12, 
then 14 to 19. 
When simp ly moving  the DEFINITY AUDIX System from one native-mod e switch 
to another, p erform step s 1 to 10, then 13 to 19. 
1. Log  in and  verify the c urrent switc h release on the switc h. 
2. Make a c all from one station to another. Verify...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-9 Standalone Utilities 
10
Updating to a Later Dot Release of Release 4.0
1. Remove the backup disk by running REMOVE MO-DISK. 
2. Shut down the system by pressing the SHUTDOWN button, or by invoking 
the 
RESET SYSTEM SH U TD O WN sc reen. 
3. Insert the g eneric  MO disk and  invoke c ommand  mod e b y p ressing  
   twic e. 
4. Select option 7 (Manual Boot).
5. The system d isp lays three p romp ts. 
1....

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Utilities, On-Site Diagnosis 
10-10 Standalone Utilities 
10
The system d isp lays the Installation and  Rec overy menu.
9. Selec t the 
upgrade op tion.
10. The system p romp ts you to insert the b ac kup  d isk. Remove the g eneric  
MO disk and insert the b ac kup  MO d isk. Press return when you are d one. 
This will reb oot the system and  restore d ata.
11. Run an audit of sub sc rib er d ata and  aud it mailb ox.
Do you wish to
1)...

Administration Log 
11-1  
11
DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
11
Administration Log
Th e  ADMINISTRATION LOG sc reen lists c od es and  messag es that c an b e used  as a 
searc h string  to sp ot troub le that may b e oc c urring with the DEFINITY AUDIX 
System, its features, or the switc h. The system ad ministrator should  monitor this 
log whenever the A
 ap p ears on the status line, and  take p rop er ac tion. Ta b l e  1 1 - 1 
lists these log  entries and  g ives...

DEFINITY AUDIX System Maintenance  585-300-121  Issue 1
May 1999
Administration Log 
11-2  
11
attm Auto Attendant calls itself, 
Invoke the CHANGE SUBSCRIBER 
sc reen and  c hang e the Auto Attend ant 
timeout extension to something other than 
the attend ant’s extension.
attm Attendant %s has no buttons 
defined. Should this be a 
bulletin board?Define the extension as a b ulletin board.
attm Menu choice  (ext. 
) for attendant 
 is an invalid 
subscriberInvoke the CHANGE SUBSCRIBER 
sc reen and...