Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Historical Reports CentreVu®  Supervisor Version 8 Reports
General Information About the Vector Report4-173
.........................................................................................................................................................................................................................................................General Information About the Vector Report
Organization of the
Vector ReportThe Vector Report is available in Interval, Daily, Weekly, and Monthly...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Vector Report Input Fields4-174
.........................................................................................................................................................................................................................................................Vector Report Input Fields
Vector report input fieldsThe following table describes the fields on the input window.
Field Definition
Vector:  Enter the name or number...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Vector Report4-175
.........................................................................................................................................................................................................................................................Vector Report
OverviewThe Vector report displays, for a single vector, various types of data that 
show how calls were handled by the vector.
This menu item is available only if...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Vector Report4-176
Vector report descriptionThe following table describes the report fields for the time period covered 
by the report.
Report Heading Description Database Item, Calculation, or 

Vector: Number or name of the vector for which the 
report shows data (selected in the report input 
window). syn(VECTOR)
Date, Week 
Starting, Month 
Starting:Day (for interval report) or dates (for daily, 
weekly, and monthly reports) for which the...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Vector Report4-177
Avg Aban Time  The average time, in minutes and seconds, that 
calls waited in the vector before they were 
abandoned. ABNTIME/ABNCALLS 
 
 (for the “Totals” line)
Forced Busy 
CallsThe number of calls that, in the specified time 
period, received a forced busy signal as a result 
of processing by this vector. BUSYCALLS 
sum(BUSYCALLS) (for the 
“Totals” line)
Forced Disc 
Calls The number of calls that, in the specified time...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Vector Report4-178
Avg Vector Time The average time, in minutes and seconds, that 
calls were being processed by the vector. This 
average, which applies to the specified time 
period of the report, is for all calls to the vector. 
The item includes calls that were abandoned, 
disconnected calls, interflowed calls, and so on. 
Talk time is not included because calls are 
removed from the vector when the calls connect 
to agent voice terminals....

  Integrated Reports CentreVu®  Supervisor Version 8 Reports
Overview5-1
5 Integrated Reports
.........................................................................................................................................................................................................................................................Overview
PurposeThis chapter is written for supervisors who use CentreVu Supervisor 
integrated reports to effectively run the call center. Integrated reports can be...

  Integrated Reports CentreVu®  Supervisor Version 8 Reports
Overview5-2
Designer reports are described in the CentreVu® Report Designer 
Version 8 User Guide585-210-930
.
Presentation of report
informationThe Integrated reports are available only when you are using the 
Supervisor application (they are not available through Terminal or 
standard CMS).
Only reports that are available exclusively through Supervisor are 
described in this chapter. An Integrated report combines real-time and 
historical...

  Integrated Reports CentreVu®  Supervisor Version 8 Reports
Agent Reports5-3
Agent Reports 
.........................................................................................................................................................................................................................................................Overview
PurposeCentreVu Supervisor Agent reports allow for access to information and 
statistics for each agent from specified start times.
Organization of this...

  Integrated Reports CentreVu®  Supervisor Version 8 Reports
General Information About Agent Reports5-4
.........................................................................................................................................................................................................................................................General Information About Agent Reports
Organization of Agent
reportsThe following list shows how the Integrated Agent reports are organized 
in Supervisor....