Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Historical Reports CentreVu®  Supervisor Version 8 Reports
System Report4-123
 Extn Out Calls The number of outbound extension calls made by agents 
logged into this split/skill. The direct agent ACW out calls are 
not included. For agents in multiple splits/skills, outbound 
AUX extension calls are included here if this split/skill is the 
first one that the agent logged into, unless the agent has an 
ACD call on hold. In this case, the outbound call is recorded 
for the split/skill associated with...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Trunk/Trunk Group Reports4-124
Trunk/Trunk Group Reports
.........................................................................................................................................................................................................................................................Overview
PurposeThis section describes trunk and trunk group reports.
OrganizationThis following topics are described:
•General Information...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
General Information About Trunk/Trunk Group Reports4-125
.........................................................................................................................................................................................................................................................General Information About Trunk/Trunk Group Reports
What a Trunk/Trunk
Group report containsTrunk and Trunk Group reports display traffic data...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Trunk/Trunk Group Report Input Fields4-126
.........................................................................................................................................................................................................................................................Trunk/Trunk Group Report Input Fields
OverviewThe reports in this section use the Trunk/Trunk Group/Busy Hour Report 
Input Windows. Specific input...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Trunk/Trunk Group Report Input Fields4-127
Times: (interval) Enter the time you would like the report to cover. Use any of the 
following formats:
•AM/PM (for example, 7:30AM-5:00PM)
•Military time (for example, 7:30-17:00).
•You can use a - offset based on todays date (for example, -1 for 
yesterday).
Destination: Choose a report destination. You can select View Report on Screen 
or Print Report on: and then use the Select Printer button to...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Trunk/Trunk Group Busy Hour Report4-128
.........................................................................................................................................................................................................................................................Trunk/Trunk Group Busy Hour Report 
OverviewThe Trunk/Trunk Group Busy Hour report displays the busiest hour of the 
day for each trunk group you select. The...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Trunk/Trunk Group Busy Hour Report4-129
Trunk/Trunk Group Busy
Hour report exampleThe following figure provides an example of the Trunk/Trunk Group Busy 
Hour report. 
Trunk/Trunk Group Busy
Hour report descriptionThe following table describes the report fields.
Report Heading Description Database Item, Calculation, or 

Date Day for which the report was run (selected in the 
report input window).ROW_DATE
Trunk Group 
NameTrunk group name or...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Trunk/Trunk Group Busy Hour Report4-130
Outbound Calls  Total number of all outgoing calls carried by this 
trunk group that completed during the busy 
hour.BH_OUTCALLS
ACD Calls  Total number of all ACD calls carried by this 
trunk group and answered by an agent that 
completed during the busy hour.BH_ACDCALLS + 
BH_OACDCALLS
Aban Calls Total number of all calls abandoned by callers 
on this trunk group during the busy hour. With 
vectoring,...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Trunk Report4-131
.........................................................................................................................................................................................................................................................Trunk Report 
OverviewThe Trunk report displays call traffic data for a single trunk. With this 
report, you can review trunks in any measured trunk group.
You can use this report...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Trunk Report4-132
Trunk report exampleThe following figure provides an example of the Trunk report.  
Trunk report descriptionThe following table describes the report fields.
Report Heading Description Database Item, Calculation, or 

Date, Week 
Starting, Month 
StartingDay, week, or month for which the report was run 
(selected in the report input window).ROW_DATE
Trunk Group 
NameTrunk group name or number for which the report 
was...