Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Busy/Abandon/Disconnect Comparison Report4-153
VDN Graphical Call
Profile report descriptionThe following table describes the report fields.
Report Heading Description Database Item, 
Calculation, or 

Date:  The day for which the report was run (selected in the 
report input window). ROW_DATE 
VDN:  The number or name of the VDN for which the report 
shows data (selected in the report input window). VDN or syn(VDN) 
ACD ACD name...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Call Profile Report4-154
.........................................................................................................................................................................................................................................................VDN Graphical Call Profile Report 
OverviewThis report shows how calls to the VDN you specify are being handled 
compared to your call centers predefined...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Call Profile Report4-155
VDN Graphical Call
Profile report exampleThe following figure provides an example of the VDN Graphical Call 
Profile report. 
VDN Graphical Call
Profile report descriptionThe following table describes the report fields.
Report Heading Description Database Item, 
Calculation, or 

Date:  The day for which the report was run (selected in the 
report input window). ROW_DATE 
VDN:  The number or name of the...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Call Profile Report4-156
Service Intervals 
ChangedShows whether or not the service level was changed. 
A YES appears if the acceptable service level 
changed during the period covered by the report. 
Otherwise, a NO appears.syn(  SVCLEVELCHG)
Service Interval 
Calls AnsweredThe number of calls that, while connected to this VDN, 
were answered by an agent or were connected to a 
non-ACD destination within each of the service level...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Call Profile Report4-157
% Answered 
DistributionA chart displaying the distribution of the percent of 
calls answered for the day across all intervals.None.
% Abandoned 
DistributionA chart displaying the distribution of the percent of 
calls abandoned for the day across all intervals.None. Report Heading Description Database Item, 
Calculation, or 
 

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Service Level Report4-158
.........................................................................................................................................................................................................................................................VDN Graphical Service Level Report 
OverviewThis report shows the percentage of ACD calls answered within the 
predefined Acceptable Service Level and the...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Service Level Report4-159
VDN Graphical Service
Level report exampleThe following figure provides an example of the VDN Graphical Service 
Level report. 
VDN Graphical Service
Level report descriptionThe following table describes the report fields.
Report Heading Description Database Item, 
Calculation, or 

 Date: The day for which the report was run (selected in the 
report input window). ROW_DATE 
VDN:  The number or name of...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Service Level Report4-160
% Within Service 
LevelThe percentage of incoming calls to the VDN that were 
answered by a measured agent or connected to a non-
ACD destination within the service level (as specified 
in the VDN Call Profile Setup window). Data are for 
each specified intrahour interval or day (selected in the 
report input window). 
% Aban Calls The percentage of incoming calls that were 
abandoned in the VDN. 
Times...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Multi-ACD Flow Report4-161
.........................................................................................................................................................................................................................................................VDN Multi-ACD Flow Report 
OverviewThe VDN Multi-ACD Call Flow report shows call-handling data for the 
VDNs and the ACDs you select. This report can display...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Multi-ACD Flow Report4-162
VDN Multi-ACD Flow
report descriptionThe following table describes the report fields.
Report Heading Description Database Item, 
Calculation, or 

Date, Week 
Starting, Month 
StartingDay, week, or month for which the report was run 
(selected in the report input window). ROW_DATE 
VDN Name Number or name of each VDN for which the report 
shows data (selected in the report input window). If the 
same VDN name or...