Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Historical Reports CentreVu®  Supervisor Version 8 Reports
General Information About VDN Reports4-143
VDN report selector
windowThe following figure is an example of the VDN Reports selector window. 
The reports are explained in the same order as listed in the window. 

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Report Input Fields4-144
.........................................................................................................................................................................................................................................................VDN Report Input Fields
VDN report input fieldsThe following table describes the input fields on historical VDN report 
input windows. Not all reports use all fields;...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Busy Hour Report4-145
.........................................................................................................................................................................................................................................................VDN Busy Hour Report 
OverviewThe VDN Busy Hour report shows call handling data for the busiest hour 
in the selected day for each selected VDN.
The busiest hour is the set...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Busy Hour Report4-146
VDN Busy Hour report
descriptionThe following table describes the report fields.
Report Heading Description Database Item, 
Calculation, or 

Date  Day for which the report was run (selected in the 
report input window). ROW_DATE 
ACD  ACD associated with the VDNs in the report. This ACD 
is always the current ACD.syn(ACD)  
VDN Name Number or name of each VDN for which the report 
shows data (selected in the report...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Call Profile Report4-147
.........................................................................................................................................................................................................................................................VDN Call Profile Report 
OverviewThe VDN Call Profile report displays the numbers of answered/ 
connected and abandoned calls within each of the administered service...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Call Profile Report4-148
VDN Call Profile report
exampleThe following figure provides an example of the VDN Call Profile report.
VDN Call Profile report
descriptionThe following table describes the report fields.
Report Heading Description Database Item, 
Calculation, or 

Date, Week 
Starting, Month 
StartingDay, week, or month for which the report was run 
(selected in the report input window). ROW_DATE 
VDN  Number or name of the VDN for...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Call Profile Report4-149
Seconds Lower and upper limits in seconds of each service 
level increment (as defined in the VDN Call Profile 
Setup window). These increments represent 
progressively longer wait time segments in which 
calls may be answered by a measured agent, 
connected to a non-ACD destination, or 
abandoned. PERIOD1-9
ACD+Conn Calls Number of calls that, while carried by this VDN, 
were answered by a measured agent or were...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Call Profile Report4-150
% Aban Percentage of calls that abandoned while carried 
by this VDN.100*(sum(  ABNCALLS) / 
sum(  INCALLS)), 
 Report Heading Description Database Item, 
Calculation, or 
 

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Busy/Abandon/Disconnect Comparison Report4-151
.........................................................................................................................................................................................................................................................VDN Graphical Busy/Abandon/Disconnect Comparison Report
OverviewThis report shows the percent of busy, abandon, and disconnect for...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Graphical Busy/Abandon/Disconnect Comparison Report4-152
VDN Graphical Busy/
Abandon/Disconnect
Comparison report
exampleThe following figure provides an example of the VDN Graphical Call 
Profile report.