Lucent Technologies CentreVu Supervisor Version 8 Reports Guide

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Multi-ACD Flow Report4-163
Flow Out Number of calls that, in the specified time period, were 
routed to another destination via a route to VDN or 
external destination. It does not include calls routed to 
another vector via a go to vector step. OUTFLOWCALLS 
sum(OUTFLOWCALLS) 
(for the Totals line)
VDN Interflow Number of calls that, in the specified time period, were 
routed from this VDN to a destination outside the 
switch. This report...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Report4-164
.........................................................................................................................................................................................................................................................VDN Report 
OverviewThe VDN Report gives you historical information for a specified VDN and 
period of time. The interval, daily, weekly, and monthly VDN Reports 
display, for a...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Report4-165
VDN Report descriptionThe following table describes the report fields.
Report Heading Description Database Item, 
Calculation, or 

Date, Week 
Starting, Month 
StartingDay(s), week(s), or month(s) for which the report was 
run (selected in the report input window). ROW_DATE 
VDN Name Number or name of the VDN for which the report 
shows data (selected in the report input window).syn(  VDN)
ACD ACD name or number that is sending...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Report4-166
Avg ACW Time Average amount of time, in the specified time period, 
that agents spent in after-call work for split/skill and 
direct agent ACD calls to this VDN. ACWTIME/  ACDCALLS 
 

Main ACD Calls Number of calls to the VDN completed during the 
specified time period that were answered by an agent 
in a main split/skill. The calls are directed to the main 
split/skill by the queue to main vector command. This 
item does not...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Report4-167
% Aban The percentage of calls offered to the VDN that 
abandoned.100 * ABNCALLS/
INCALLS
Forced Busy Calls Number of calls that, for the specified time period, 
received a forced busy signal while being carried by 
the VDN. BUSYCALLS 
sum(BUSYCALLS) (for 
the Totals line)
Forced Disc Calls Number of calls that, in the specified time period, 
received a forced disconnect while being carried by 
the VDN.  DISCCALLS...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Skill Preference Report4-168
.........................................................................................................................................................................................................................................................VDN Skill Preference Report 
OverviewThe VDN Skill Preference report shows the number of calls answered, 
average talk time, and average after call work time for...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Skill Preference Report4-169
VDN Skill Preference
report descriptionThe following table describes the report fields.
Report Heading Description Database Item, 
Calculation, or 

VDN  Name or number of the VDN for which the report was 
run.syn(VDN)
ACD  Name or number of the ACD for which the report was 
run.syn(ACD)
Date,  Week 
Starting,  Month 
StartingDates for which the report was run. For weekly and 
monthly reports, these dates are...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Skill Preference Report4-170
Avg ACD Time Average time agents spent talking on skill and direct 
agent ACD calls to this VDN that were completed 
during the reporting period. This does not include 
HOLDTIME. ACDTIME /  ACDCALLS 
 

Avg ACW Average time agents spent in after call work 
associated with skill and direct agent calls to this VDN 
that were completed during the reporting period. ACWTIME / ACDCALLS 
 

1st Skill Pref. First VDN...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
VDN Skill Preference Report4-171
3rd Skill Avg ACD Average talk time for calls to this VDN answered by 
agents in the third VDN skill. This does not include 
HOLDTIME. SKILLTIME3 / 
SKILLCALLS3 
sum(SKILLTIME3) / 
sum(SKILLCALLS3) (for 
the Totals line)
3rd Skill Avg ACW Average after call work time for calls to this VDN 
answered by agents in the third VDN skill. SKILLACWTIME3/
SKILLCALLS3 
sum(SKILLACWTIME3)/
sum(SKILLCALLS3) (for 
the Totals...

  Historical Reports CentreVu®  Supervisor Version 8 Reports
Vector Report4-172
Vector Report
.........................................................................................................................................................................................................................................................Overview
PurposeThis section describes the vector report.
OrganizationThis section contains the following topics:
•General Information About the Vector Report
•Vector...