Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-41
# Number of shifts (1-4):
1
# Enter the start time for shift 1 (hh:mmXM):
08:00AM
# Enter the stop time for shift 1 (hh:mmXM):
05:00PM
# Number of agents logged into all splits/skills during 
# shift 1 (1-Maximum):
100
# Enter the start time for shift 2 (hh:mmXM):
# Enter the stop time for shift 2 (hh:mmXM):
# Number of agents logged into all...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-42
.
8. Enter the appropriate values for your configuration. As shown in 
bold in the examples, the entries must be added on the blank lines 
after each question.
Use the computer’s host name for the UNIX system name. The 
computer’s host name was assigned during the factory 
installation.
After you have entered all the appropriate values, enter :wq...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-43
Running Setup with a 
Flat File
3
1. Enter cd to change to the root directory.
2. Access the CMS Services menu by entering:
cmssvc
The program responds:
3. Enter 4 to select the setup option. If setup has been done 
previously, the program responds:
Lucent Technologies CentreVu(R) Call Management System Services 
Menu
Select a command from the...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-44
4. Enter y. The program responds:
5. Enter the number for the language used on this system. The 
program responds:
6. Enter 2 to select the flat file option. The program responds:
Select the language for this server:
All languages are ISO Latin except Japanese. Selection of the
server language assumes that existing customer data is 
compatible....

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-45
7. Verify that the installation completed successfully by entering the 
following:
tail -f /cms/install/logdir/admin.log
The -f option in the tail command updates the console as 
messages are written to the admin.log file. All failure messages 
are logged in this file. The CMS software is successfully set up when 
you see a message similar to the...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-46
Installing Feature Packages3
Use the procedures in this section to install the following feature 
packages:
•Forecasting
•External Call History (ECH).
Customers can install these
 CMS feature packages if they have been 
authorized during CMS setup.
Installing the 
Forecasting 
Package
3
Overview3Use the procedure in this section to install the...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-47
2. Enter 1 to select the auth_display option. The system lists the 
current authorizations (for example):
3. Verify that the system is authorized to install the Forecasting 
package.
If Forecasting is not authorized but should be, go to “Setting 
Authorizations” on Page 3-15.
4. Access the CMS Administration menu by entering:
cmsadm
The program...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-48
5. Select the pkg_install option. The program responds:
The pkg_install option menu displays only those feature 
packages that are authorized but not yet installed.
6. Enter the number that corresponds to the Forecasting package. The 
program responds:
When creation of the Forecasting database tables is completed, the 
program responds:
If the...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-49
7. Verify that the installation completed successfully by entering the 
following:
tail /cms/install/logdir/admin.log
The Forecasting package is successfully installed when you see this 
message:
You may edit this file in order to add comments about the packages 
that were installed or authorized.
If you need to install External Call History, go to...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-50
Installing the 
External Call 
History Package
3
Overview3Use these procedures to install the External Call History (ECH) feature 
package. 
Running ECH in the 
HA Environment 
3
When a CMS customer is using ECH in an HA environment, the ECH 
software should be installed on both the primary and secondary servers. 
The recommended practice for running...