Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-41
# Number of shifts (1-4):
1
# Enter the start time for shift 1 (hh:mmXM):
08:00AM
# Enter the stop time for shift 1 (hh:mmXM):
05:00PM
# Number of agents logged into all splits/skills during 
# shift 1 (1-Maximum):
100
# Enter the start time for shift 2 (hh:mmXM):
# Enter the stop time for shift 2 (hh:mmXM):
# Number of agents logged into all splits/skills during
# shift 2 (1-Maximum):
# Enter the start time for shift 3 (hh:mmXM):
# Enter the stop time for shift 3 (hh:mmXM):
# Number of agents logged into all splits/skills during
# shift 3 (1-Maximum):
# Enter the start time for shift 4 (hh:mmXM):
# Enter the stop time for shift 4 (hh:mmXM):
# Number of agents logged into all splits/skills during 
# shift 4 (1-Maximum):
# Maximum number of trunk groups based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4     666
# Definity-G3V5/Definity-R6/R7/Definity-R8      666
# Number of trunk groups (0-Maximum):
20
# Maximum number of trunks based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4    4000
# Definity-G3V5/Definity-R6/R7/Definity-R8     4000
# Number of trunks (0-Maximum):
100 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-42
.
8. Enter the appropriate values for your configuration. As shown in 
bold in the examples, the entries must be added on the blank lines 
after each question.
Use the computer’s host name for the UNIX system name. The 
computer’s host name was assigned during the factory 
installation.
After you have entered all the appropriate values, enter :wq to 
write and quit the file.
#Number of unmeasured facilities (0 to (Maximum trunks - Number of trunks)):
10
# Minimum number of call work codes based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4       1
# Definity-G3V5/Definity-R6/R7/Definity-R8        1
# Maximum number of call work codes based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4    1999
# Definity-G3V5/Definity-R6/R7/Definity-R8     1999
# Number of call work codes (Minimum-Maximum):
100
# Maximum number of vectors based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4     512
# Definity-G3V5/Definity-R6/R7                  512
# Definity-R8                                   999
# Enter number of vectors (0-Maximum):
20
# Maximum number of VDNs based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4    2000
# Definity-G3V5                                2000
# Definity-R6/R7                               8000
# Definity-R8                                 20000
# Enter number of VDNs (0-Maximum):
10
# Information for ACD 2:
(The file repeats the preceding statements for ACDs 2 through 8;
enter data for only the required number of ACDs.)
CAUTION 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-43
Running Setup with a 
Flat File
3
1. Enter cd to change to the root directory.
2. Access the CMS Services menu by entering:
cmssvc
The program responds:
3. Enter 4 to select the setup option. If setup has been done 
previously, the program responds:
Lucent Technologies CentreVu(R) Call Management System Services 
Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from CD
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit:
Warning!!! Setup has already been performed.
Running this command will remove all CMS data in the database.
Do you wish to proceed and re-configure CMS? (y/n): (default: n) 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-44
4. Enter y. The program responds:
5. Enter the number for the language used on this system. The 
program responds:
6. Enter 2 to select the flat file option. The program responds:
Select the language for this server:
All languages are ISO Latin except Japanese. Selection of the
server language assumes that existing customer data is 
compatible. (Upgrade from any ISO Latin language to any ISO 
Latin language or from Japanese to Japanese is supported).
1) English
2) Dutch
3) French
4) German
5) Italian
6) Portuguese
7) Spanish
8) Japanese
Enter choice (1-8): (default: 1)
The input will be read from 
1) the terminal
2) a flat file
Enter choice (1-2):
*** The rest of this command is running in the background *** 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-45
7. Verify that the installation completed successfully by entering the 
following:
tail -f /cms/install/logdir/admin.log
The -f option in the tail command updates the console as 
messages are written to the admin.log file. All failure messages 
are logged in this file. The CMS software is successfully set up when 
you see a message similar to the following:
You may edit this file and add comments about the packages that 
were installed or authorized.
8. Press the Delete key to break out of the tail -f command.
If you need to install additional CMS-related feature packages 
(Forecasting or External Call History), go to “
Installing Feature Packages” 
on Page 3-46.
If you are not installing any other feature packages, do the following to 
turn on CMS:
1. Access the CMS Services menu by entering cmssvc.
The menu appears.
2. Enter 3 to select the run_cms option.
3. Enter 1 to turn on CMS.
CMS turns on.
File systems/space available:
   /cms      12994480
File systems/current blocks free:
   /cms      12994480
/cms: VDN,TKGRP,VECTOR,TRUNK,AGENT_LOG_REC, 
AGENT_TRACE_REC,SPLIT,AGENT,EXCEPTIONS_REC,WORKCODE, 
CALL_REC,
Number of calls to fill_fs():12 
Setup completed successfully 
 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-46
Installing Feature Packages3
Use the procedures in this section to install the following feature 
packages:
•Forecasting
•External Call History (ECH).
Customers can install these
 CMS feature packages if they have been 
authorized during CMS setup.
Installing the 
Forecasting 
Package
3
Overview3Use the procedure in this section to install the Forecasting feature 
package.
Prerequisites3•Verify that you are logged in as root.
•All file systems must be mounted.
•CMS must be turned off.
Procedure31. Access the CMS Services menu by entering the following 
command:
cmssvc
The program responds:
Lucent Technologies CentreVu(R) Call Management System Services 
Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from CD
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit: 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-47
2. Enter 1 to select the auth_display option. The system lists the 
current authorizations (for example):
3. Verify that the system is authorized to install the Forecasting 
package.
If Forecasting is not authorized but should be, go to “Setting 
Authorizations” on Page 3-15.
4. Access the CMS Administration menu by entering:
cmsadm
The program responds:
Version purchased:   R3V8
                             Capability/Capacity   Authorization
                             -------------------   -------------
                                       vectoring   authorized
                                     forecasting   authorized
                                        graphics   authorized
                           external call history   authorized
                          expert agent selection   authorized
                            external application   authorized
                    More than 2000 VDNs measured   authorized
      Lucent Technologies CentreVu(R) Supervisor   authorized
Lucent Technologies CentreVu(R) Report Designer   authorized
           Maximum number of split/skill members   10000
                          Maximum number of ACDs  2
         Simultaneous CentreVu Supervisor logins   250
NOTE
Lucent Technologies CentreVu(R) Call Management System Administration Menu
Select a command from the list below.
1) acd_create Define a new ACD
2) acd_remove Remove all administration and data for an ACD
3) backup Filesystem backup
4) pkg_install Install a feature package
5) pkg_remove Remove a feature package
6) run_pkg Turn a feature package on or off
7) run_cms Turn CentreVu CMS on or off
8) port_admin Administer Modems, Terminals, and Printers
Enter choice (1-8) or q to quit:  
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-48
5. Select the pkg_install option. The program responds:
The pkg_install option menu displays only those feature 
packages that are authorized but not yet installed.
6. Enter the number that corresponds to the Forecasting package. The 
program responds:
When creation of the Forecasting database tables is completed, the 
program responds:
If the program determines that you do not have enough file space, 
you will get the following warning message:
The CMS Features that can be installed are
1) forecasting
2) external call history
Enter choice (1-2) or q to quit:
NOTE
Creating database tables
.......
Computing space requirements and file system space 
availability.
Forecasting package installed.
Failed to find sufficient file space for CMS data.
WARNING: You do not currently have sufficient file space 
for your existing CMS data. At this point you should turn 
on CMS, go to the “Data Storage Allocation” screen, and 
verify/modify the administration, or go to the “Free 
Allocation” screen and verify your existing free space.
Forecasting package installed with warnings. 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-49
7. Verify that the installation completed successfully by entering the 
following:
tail /cms/install/logdir/admin.log
The Forecasting package is successfully installed when you see this 
message:
You may edit this file in order to add comments about the packages 
that were installed or authorized.
If you need to install External Call History, go to “
Installing the External 
Call History Package” on Page 3-50. If you do not need to install External 
Call History, do the following to turn on CMS:
1. Access the CMS Services menu by entering cmssvc.
The menu appears.
2. Enter 3 to select the run_cms option.
3. Enter 1 to turn on CMS.
CMS turns on.
Forecasting package installed (date/time ) 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-50
Installing the 
External Call 
History Package
3
Overview3Use these procedures to install the External Call History (ECH) feature 
package. 
Running ECH in the 
HA Environment 
3
When a CMS customer is using ECH in an HA environment, the ECH 
software should be installed on both the primary and secondary servers. 
The recommended practice for running ECH on the HA servers depends 
on the customer-specific factors:
•if the customer is using ECH in support of customized reporting  
features implemented by the Lucent Professional Services 
Organization (PSO), ECH should be active on both the primary and 
secondary features
•if the customer is not using ECH in support of customized reporting  
features implemented by PSO, the ECH software should be active 
on the primary server and turned off on the secondary server
Prerequisites3•The customer must have a separate computer for the storage and 
reporting of call records.
•Both the storage machine and the CMS machine must be 
administered in 
UNIX-to-UNIX copy (UUCP).
•If the storage machine is not running the 
UNIX system, use a DOS 
version of UUCP.
•Verify that you are logged in as 
root.
•The computer must be in run-level 3 (check this with the command 
who -r).
•All file systems must be mounted.
•CMS must be turned off.
Once the External Call History package is installed, you will no 
longer be able to access any call record data from CMS. For more 
information about administering the UUCP link port on an NTS, 
see 
CentreVu® CMS R3V8 External Call History Interface (585-
210-912). 
NOTE