Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-51
Procedure31. Access the CMS Services menu by entering:
cmssvc
The program responds:
2. Enter 1 to select the auth_display option. The program 
responds by displaying the current authorizations (for example):
3. Verify that the system is authorized for the External Call History 
package.
If External Call History is not authorized but should be, go to 
“Setting Authorizations” on Page 3-15
 (this procedure can only be 
performed by CMS provisioning personnel).
Lucent Technologies CentreVu(R) Call Management System Services 
Menu
Select a command from the list below.
1) auth_display Display feature authorizations
2) auth_set Authorize capabilities/capacities
3) run_cms Turn CentreVu CMS on or off
4) setup Set up the initial configuration
5) swinfo Display switch information
6) swsetup Change switch information
7) patch_inst Install a single CMS patch from CD
8) patch_rmv Backout an installed CMS patch
9) load_all Install all CMS patches found on CD
10) back_all Backout all installed CMS patches from machine
Enter choice (1-10) or q to quit:
Version purchased:   R3VX
                             Capability/Capacity   Authorization
                             -------------------   -------------
                                       vectoring   authorized
                                     forecasting  installed
                                        graphics   authorized
                           external call history   authorized
                          expert agent selection   authorized
                            external application   authorized
                    More than 2000 VDNs measured   authorized
      Lucent Technologies CentreVu(R) Supervisor   authorized
Lucent Technologies CentreVu(R) Report Designer   authorized
           Maximum number of split/skill members   10000
                          Maximum number of ACDs  2
         Simultaneous CentreVu Supervisor logins   250
NOTE 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-52
4. Access the CMS Administration menu by entering:
cmsadm
The program responds:
5. Select the pkg_install option. The program responds:
The system displays only feature packages that are authorized 
but not yet installed.
6. Enter the number that corresponds to the External Call History 
package (in this example, 2). The program responds:
Lucent Technologies CentreVu(R) Call Management System Administration Menu
Select a command from the list below.
1) acd_create Define a new ACD
2) acd_remove Remove all administration and data for an ACD
3) backup Filesystem backup
4) pkg_install Install a feature package
5) pkg_remove Remove a feature package
6) run_pkg Turn a feature package on or off
7) run_cms Turn CentreVu CMS on or off
8) port_admin Administer Modems, Terminals, and Printers
Enter choice (1-8) or q to quit: 
The CMS Features that can be installed are 
1) forecasting
2) external call history 
Enter choice (1-2) or q to quit: 
NOTE
Enter name of computer to which to send call records
(up to 256 characters): 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-53
7. Enter the name of the computer where call records will be collected. 
The program responds:
8. Press Enter. The program responds:
9. Press Enter. The program responds:
10. Enter the password for nuucp of the receiving computer that was 
administered in uucp. The program responds:
11. Enter the CMS port administered for the Call History Reporting 
machine. This port can either be on one of the 64-port NTS patch 
panels or on one of the 8- or 16-port NTSs. For more information on 
administering the ports on the NTS, see 
CentreVu® CMS Terminals, 
Printers, and Modems
 (585-215-874). The program responds:
Enter full path of the program to transmit the external 
call history files: (default: /cms/dc/chr/uucp_copy)
Enter full path of the program to check the external call 
history file transmission: (default: 
/cms/dc/chr/uucp_check)
Enter password for nuucp login on computer (up to 8 
characters)
Enter CMS port for connection to computer (s_pdevxxx):
Select a speed for this connection 
1) 19200 
2) 38400
Enter choice (1-2): 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-54
12. Enter the speed that the connection between the CMS and Call 
History Reporting machine will be using. The program responds:
13. Enter the number of call records to be held in the buffer if the Call 
History machine cannot accept the data. (This step reserves disk 
space; therefore, sufficient disk space must be available.)
This step is repeated for each administered ACD.
The program responds:
If the setup determines that you do not have enough file space, you 
will get the following warning message:
Number of call segments to buffer for ACD xxxxx (0-99999):
NOTE
Computing space requirements and file system space 
availability.
External Call History package installed.
Failed to find sufficient file space for CMS data.
WARNING: You do not currently have sufficient file space 
for your existing CMS data. At this point you should turn 
on CMS, go to the “Data Storage Allocation” screen, and 
verify/modify the administration, or go to the “Free 
Allocation” screen and verify your existing free space.
External call history package installed with warnings. 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Installing Feature Packages3-55
14. Verify that the installation completed successfully by entering:
tail /cms/install/logdir/admin.log
If the External Call History package is installed successfully, the 
program responds: 
You may edit this file in order to add comments about the packages 
that were installed or authorized.
If you need to install Forecasting, go to “
Installing the Forecasting 
Package” on Page 3-46.
If you are not installing any other feature packages, do the following to 
turn on CMS:
1. Access the CMS Services menu by entering cmssvc.
The menu appears.
2. Enter 3 to select the run_cms option.
3. Enter 1 to turn on CMS.
CMS turns on.
External Call History package installed (date/time ) 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up the Remote Console3-56
Setting Up the Remote ConsoleC
OverviewCThis section describes how to redirect the remote console port on the 
new HA server using the 
Solaris software package. Remote access is 
required for both the primary and secondary servers. Redirecting the 
console allows the TSC to dial in and do remote maintenance. 
Since the X.25 communications protocol is not supported on HA 
systems, either port can be used for the remote console. However, the 
standard provisioning convention is to use Port A for Enterprise 3000 and 
3500 platforms and Port B for Ultra 5 platforms. 
 Platform 
Considerations
C
•All platforms.
Administering 
the Remote 
Console Port
C
To administer the remote console port on the back of the CMS computer, 
do the following:
1. Remove the current port administration by entering:
/cms/install/bin/abcadm -r ttyX 
(where X is “a” or “b”)
The program responds:Hardware Platform Port A Port B
Enterprise 3000 
Enterprise 3500
Remote 
Console Not used
Ultra 5 Not usedRemote 
Console
ttyX is currently set to be incoming
Are you sure you want to change it? [y,n,?] 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up the Remote Console3-57
2. Enter y. The program responds:
3. Enter the following
 to administer the remote console port:
/cms/install/bin/abcadm -i -b 9600 ttyX 
(where X is “a” or “b”)
The program responds:
The remote console port has been administered.
Redirecting the 
Remote Console 
Port to the 
Modem
C
Use the remote console port functions on a CMS computer by:
•redirecting the console from the local console to the remote console
•redirecting the console back to the local console
1. Dial in from the remote console to the remote console modem on 
the CMS computer and log in as 
root.
2. Remove the port monitor by entering:
/cms/install/bin/abcadm -r ttyX 
(where X is “a” or “b”)
The program responds:
ttyX administration removed
ttyX set to incoming port 9600 baud
#
ttyX is currently set to be incoming
Are you sure you want to change it? [y,n,?] 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up the Remote Console3-58
3. Enter y. The program responds:
4. Redirect the console to the remote console port by entering the 
following:
/cms/install/bin/abcadm -c -b 9600 ttyX
The program responds:
5. Enter y. The system will automatically reboot, and the remote 
console port will come up as the console.
As the system reboots,  shut down messages appear on the local 
console. When the system starts to come back up, the local console 
should go blank and the system boot diagnostics should appear on 
the remote console. When the system is restarted, a login prompt 
should appear on the remote console.
6. Log in to the remote console as root.
If you enter Control-D from the remote console to exit the system 
without first redirecting control back to the local console, you may 
lock yourself from using the console locally or remotely.
7. Redirect the console back to the local console by entering:
/cms/install/bin/abcadm -c local
The program responds:
ttyX administration removed
This change requires a reboot to take affect
Are you ready to reboot? [y,n,?]
!CAUTION:
Console set to local
This change requires a reboot to take affect
Are you ready to reboot? [y,n,?] 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up the Alarm Originator3-59
8. Enter y. The system automatically reboots and the remote console 
port comes up as a regular dial-in port with the login: prompt 
displayed.
As the system reboots, the shutting-down messages appears on the 
remote console. When the system starts to come back up, the 
system boot diagnostics should appear on the local console. After 
the system reboots, a login prompt should appear on the local 
console.
9. Log into the local console as 
root.
The console has been redirected from the remote console to the 
local console.
Setting Up the Alarm Originator3
For information on setting up the alarm origination manager on the HA 
servers, see “CentreVu CMS R3V8 Alarm Origination Manager (585-215-
884). 
Setting Up the NTSC
For information about setting up the NTS, see “Setting up the NTS”, in 
Chapter 2 of “CentreVu Call Management System R3V8 Software 
Installation and Setup” (585-210-941). 
Configuring the 
NTS 
3
This procedure is performed on NTS devices when:
•the NTS is newly installed, or 
•the NTS requires reconfiguration during a manual HA server switch-
over after the HA server to which the NTS was initially connected 
has experienced a failure event  
1. Connect a dumb terminal to the Console Port on the rear of the NTS 
using the console cable and adapter that came with the NTS. On 
the 8- and 16-port NTSs, the Console Port is port #1.
You will need the following for the 8- and 16-port units:
•Console Cable
•Adapter - comcode 407361823
•Null Modem - comcode 407122043. 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up the NTS3-60
You will need the following for the 64-port unit:
•Console Cable
•Adapter - part number 06-988-260-20.
The terminal options should be set to 9600 bps, 8 bits, no parity or 
space parity, and a stop bit.
2. Turn on the NTS, and within 15 seconds push the Test Switch on the 
front of the NTS (see the following figure).
3. The NTS goes through its hardware diagnostics, and the following 
prompt should appear:
4. Enter the erase command.
There are two types of information that can be erased:
•EEPROM (configuration information)
•FLASH (self-boot image).
If only one type of information is present, the program begins to 
erase it. If there are two types of information, the program 
prompts you to select the information you want to erase. Erase 
both the EEPROM and the FLASH information.
NOTE:
Monitor::
NOTE: