Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-31
10. Enter the name for the switch associated with ACD 1. The program 
responds:
11. Enter the option number associated with switch model associated 
with this ACD. For the initial release of the HA option, Definity-R8 is 
the only viable option.
If the switch supports vectoring and vectoring is authorized, the 
following message appears; otherwise, go to Step14
:
12. Enter y if vectoring is enabled on this switch; otherwise, enter n. 
The following message appears if vectoring is enabled, the switch 
supports EAS, and EAS is authorized. If the message does not 
appear, go to Step14
.
13. Enter y if EAS is enabled on this switch; otherwise, enter n. The 
program responds:
Select the model of switch for this ACD 
1) Definity-G3V2 
2) Definity-G3V3 
3) Definity-G3V4
4) Definity-G3V5
5) Definity-R6/R7
6) Definity-R8
Enter choice (1-6):
Is Vectoring enabled on the switch? (y/n):
Is Expert Agent Selection enabled on the switch? (y/n):
Does the Central Office have disconnect supervision? 
(y/n): (default: y) 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-32
14. Enter y if the CMS is located in the U.S., then go to Step16. If you 
answer n, the program responds:
15. Enter the Phantom Abandon Call Timer value.
The Phantom Abandon Call Timer value can be changed through 
the cmssvc menu using the swsetup option.
The program responds:
The standard CMS provisioning procedure is to set the local and 
remote port assignments equal to the switch processor channel 
assignment. For example, the remote and local port assignments 
for switch processor channel 2 would both be set to a value of 2.
16. Enter the local port or channel number on the switch. The program 
responds:
ACD calls shorter than the Phantom Abandon Call Timer value 
will be counted as abandoned.
Enter the Phantom Abandon Call Timer value in seconds
(1-10): (default:10)
NOTE
Enter the local port assigned to switch. (1-64):
NOTE
Enter the remote port assigned to switch (1-64): 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-33
17. Enter the remote port or channel number on the switch.
You must now select how the CMS platform is connected to the 
Definity switch for message transport. The program responds:
Enter 2 to select TCP/IP. 
18. The program responds:
19. Enter the host name of the 
Definity ECS (not the IP address) that is 
connected to this ACD.  If you enter a host name that has not been 
added to the computer’s /etc/hosts file, the program responds:
See the switch LAN setup on “
Editing the /etc/hosts File” on Page 3-
25 for more information about setting up the hosts file. The program 
continues:
20. Press Enter to use the default TCP port number 5001. This number 
must match the port number administered on the 
Definity switch. 
The program responds:
       
Select the transport to the switch
   1) X.25
   2) TCP/IP
Enter choice (1-2):
Enter Definity ECS host name or IP Address:
Switch_name has not been administered in a DNS or
/etc/hosts file. The DNS or /etc/hosts file must be
corrected or the link to the switch will not work.
Enter Definity ECS TCP port number (5001-5999):
(default: 5001)
Number of splits/skills (0-XXX): 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-34
21. Enter the number of splits/skills in this ACD. 
The program responds:
22. Enter the maximum number of split/skill members that will be logged 
into this ACD simultaneously, considering shift overlap.
•For non-EAS, sum all agent-split combinations, counting each 
split an agent will log into (maximum is 4) as a split member.
•For EAS, sum all agent-skill combinations that will be logged in 
at the same time, counting the maximum number of skills the 
supervisors expect to assign to each agent (up to 20) during a 
shift.
If it is not possible to sum the number of splits/skills for each agent, 
you can determine the capacity needed by multiplying the total 
number of agents by the average number of splits/skills per agent. 
The program responds:
23. Enter the number of shifts. 
The program responds:
24. Enter the start time for shift 1; for example, 08:00am. The program 
responds:
Total split/skill members, summed over all splits/skills
(0-XXXX):
Number of shifts (1-4):
Enter the start time for shift 1 (hh:mmXM):
Enter the stop time for shift 1 (hh:mmXM)
: 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-35
25. Enter the stop time for shift 1; for example, 05:00pm. 
The program responds:
26. Enter the number of agents logged in during the shift.
Steps24 through26 repeat for the number of shifts entered in 
Step23
.
When all shifts have been set up, the program responds:
27. Enter the number of trunk groups associated with this ACD. The 
program responds:
28. Enter the number of trunks associated with this ACD. The program 
responds:
29. Enter the number of unmeasured trunk facilities associated with this 
ACD. If the switch supports call work codes, the program responds:
Number of agents logged into all splits/skills during
shift 1 (0-XXX):
NOTE
Number of trunk groups (0-XXX):
Number of trunks (0-XXXX):
Number of unmeasured facilities (0-XXXX):
Number of call work codes (X-XXXX): 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-36
30. Enter the number of call work codes. If this is the ACD being set up, 
the program responds:
After a few minutes, if vectoring is enabled on the switch (that is, if 
ay was entered in Step12
), the program responds:
31. Enter the number of vectors. The program responds:
32. Enter the number of VDNs.
The program repeats Steps10
 through31 for each ACD entered in 
Step9
. After you define the last ACD, the program continues:
Updating database
...................
Enter number of vectors (0-XXXX):
Enter number of VDNs (0-XXXX):
Updating database.
Computing space requirements and file system space
availability.
Setup completed successfully. 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-37
If the setup determines that you do not have enough file space, you 
will get the following warning message:
If the setup was successful, then you will see the following 
message:
Setup completed successfuly
33. Verify that the installation completed successfully by entering the 
following:
tail /cms/install/logdir/admin.log
All failure messages are logged in this file. The CMS software is 
successfully set up when you see a message similar to the 
following:
You may edit this file and add comments about the packages that 
were installed or authorized.
If you need to install additional CMS-related feature packages 
(Forecasting or External Call History), go to “
Installing Feature Packages” 
on Page 3-46.
Failed to find sufficient file space for CMS data.
WARNING: You do not currently have sufficient file space 
for your existing CMS data. At this point you should turn 
on CMS, go to the “Data Storage Allocation” screen, and 
verify/modify the administration, or go to the “Free Space 
Allocation” screen and verify your existing free space.
Setup completed with warnings.
File systems/space available:
   /cms      12994480
File systems/current blocks free:
   /cms      12994480
/cms: VDN,TKGRP,VECTOR,TRUNK,AGENT_LOG_REC, 
AGENT_TRACE_REC,SPLIT,AGENT,EXCEPTIONS_REC,WORKCODE
Number of calls to fill_fs():12 
Setup completed successfully 
 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-38
If you are not installing any other feature packages, perform the following 
steps to turn on CMS:
1. Access the CMS Services menu by entering cmssvc. The menu 
appears.
2. Enter 3 to select the run_cms option.
3. Enter 1 to turn on CMS.
Setting Up CMS Using 
a 
UNIX Flat File3
Setting up the CMS feature package using a UNIX  flat file consists of 
editing a copy of the cms.inst.skl file and starting the install 
program.
This procedure is not necessary if you already performed  the CMS 
setup interactively.
Editing the File: 
1. Enter:
cmssvc
The CMS services menu is displayed.  
2. Enter the number for the run_cms option.
The Turn on/turn off CMS menu is displayed.
3. Enter 2 to turn off CMS.
4. To change to the CMS installation directory, enter: 
cd /cms/install/cms_install
5. Make a copy of the CMS installation file by entering the following:
cp cms.inst.skl cms.install
6. Change permissions on the copied CMS installation file by entering 
the following:
chmod 644 cms.install
7. Edit the copied CMS installation file by entering the following:
vi cms.install
The file contains a series of questions and value ranges for the 
ACD/switch configuration. The following pages show a sample file 
with example values in bold.
When selecting a switch model in the file, refer to the table on 
Page 2-31
.
NOTE
NOTE 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-39
.
# Enter a name for this UNIX system (up to 256 characters):
cms3
# Select the type of backup device you are using
#    1) SCSI QIC-150 cartridge tape - 150MB tape
#    2) 40.0 Gbyte 8mm tape                     
#    3) 14.0 Gbyte 8mm tape                     
#    4) 5.0 Gbyte 8mm tape                      
#    5) SCSI QIC-2.5 cartridge tape - 2.5GB tape
#    6) SCSI 4-8 SLR cartridge tape - 4GB tape 8GB compressed)
# Enter choice (1-6):
5
# Default backup device paths based on device type:
# Device                            Default backup path
# SCSI QIC-150 cartridge tape - 150MB tape  /dev/rmt/0
# 40.0 Gbyte 8mm tape                       /dev/rmt/0c
# 14.0 Gbyte 8mm tape                       /dev/rmt/0c
# 5.0 Gbyte 8mm tape                        /dev/rmt/0
# SCSI QIC-2.5 cartridge tape - 2.5GB tape  /dev/rmt/0c
# SCSI 4-8 SLR cartridge tape - 4GB tape (8GB compressed) 
/dev/rmt/0c
# Enter the default backup device path:
/dev/rmt/0c
# Enter number of ACDs being administered (1-8):
3
# The following information is required per ACD:
# Information for ACD 1:
# Enter switch name (up to 20 characters):
# Select the model of switch for this ACD
#    1) Definity-G3V2
#    2) Definity-G3V3
#    3) Definity-G3V4
#    4) Definity-G3V5
#    5) Definity-R6/R7
#    6) Definity-R8
# Enter choice (1-6):
6
# Is Vectoring enabled on the switch? (y/n):
y
# Is Expert Agent Selection enabled on the switch? (y/n):
y
# Does the Central Office have disconnect supervision? (y/n):
y
# If the Central Office has disconnect supervision, enter 0.
# Otherwise, ACD calls shorter than the Phantom Abandon |
# Call Timer value will be counted as abandoned.
# Enter the Phantom Abandon Call Timer value in seconds (0-10):
0
# Enter the local port assigned to switch (1-64):
1
# Enter the remote port assigned to switch (1-64):
1 
						

							  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-40
# TCP/IP transport is only available with DEFINITY R7 and 
# later switch models.
# Select the transport to the switch
#    1) X.25
#    2) TCP/IP
# Enter choice (1-2):
2
# Skip the next question if you did not enter choice 1.
# These are used for X.25 connections only.
# Select the device used for x.25 connectivity to the switch
#    1) Serial port A
#    2) Serial port B
#    3) HSI link 0
#    4) HSI link 1
#    5) HSI link 2
#    6) HSI link 3
#    7) HSI link 4
#    8) HSI link 5
#    9) HSI link 6
#   10) HSI link 7
#   11) Software loopback link 0
#   12) Software loopback link 1
# Enter choice (1-12):
# Skip the next question if you did not enter choices 11 - 12. 
# These are used for testing only. If you select one of these, 
# you will not be able to collect data from your ACD.
# Are you sure you want to do this? (y/n):
# Skip the next two questions if you did not enter choice 2
# (TCP/IP). These are used for TCP/IP connections only.
# If a host name is entered, the host name must be administered
#in a DNS or /etc/hosts file or the link to the switch 
# will not work.
# Enter DEFINITY host name or IP Address:
192.168.2.2
# Enter DEFINITY TCP port number (5001-5999):
5001
# Maximum number of splits/skills based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4     255
# Definity-G3V5/Definity-R6/R7                  600
# Definity-R8                                   999
# Number of splits/skills (0-Maximum):
# Maximum number of split/skill members based on switch type:
# Release(s)                                  Value
# Definity-G3V2/Definity-G3V3/Definity-G3V4    5200
# Definity-G3V5/Definity-R6/R7/Definity-R8    10000
# Total split/skill members, summed over all 
# splits/skills (0-Maximum):
1000