Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a Full Maintenance Backup3-11
Performing a Full Maintenance Backup3
Before an existing CMS server is incorporated into a new HA system, the 
customer must perform a CMS full maintenance backup within 24 hours 
of starting the HA upgrade process. 
1. Log in as a CMS user and select the Maintenance - Back Up 
Data option  from the main menu.
The Back Up Data window is...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a Maintenance Backup (Administration Data Only)3-12
Performing a Maintenance Backup (Administration Data 
Only) 
3
When the CMS technician arrives onsite, they perform an initial 
maintenance backup on the original server. This backup should include 
only  CMS system administration data, ACD-specific admin data, and 
non-CMS data.
Note:
Once this backup is started, CMS...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a Maintenance Backup (Administration Data Only)3-13
 The correct backup option selections are shown in the following 
example: 
After you have selected the appropriate options for the backup, press 
enter to access the action list in the upper right corner of the window, 
cursor to the Run option and press enter to start the backup.
4. Use the following procedure to...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-14
c. Enter the device path for the tape drive, for example:
 /dev/rmt/0c
The system displays a list of ACD(s) backed up on the 
volume and prompts:
Enter l to list the tables or v to also 
verify the volume:
d. Enter: l 
 The system displays a list of the database tables included on 
the backup.
 
Setting Up CMS on an HA Server3
Overview3This...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-15
•Connected the NTS and the CMS computer to the network hub unit. 
See 
CentreVu® CMS R3V6 Sun® Enterprise™ 3000 Computer 
Connectivity Diagram
 (585-215-865), CentreVu® CMS Sun® 
Enterprise™ 3500 Computer Hardware Connectivity Diagram
 
(585-215-877), or 
CentreVu® CMS Sun® Ultra™ 5 Computer 
Connectivity Diagram
 (585-215-872).
Setting...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-16
Procedure31. Access the CMS Services menu by entering the following 
command:
cmssvc
The program responds:
2. Enter 2 to select the auth_set option. The program responds:
3. Enter the cms services password. This password is available only to 
authorized personnel.
Some of the following questions may not appear if the 
authorization cannot be...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-17
If this is not an upgrade and you enter n, the program responds:
4. Enter y.
The program uses the above information to populate the 
“Purchased CMS Release” field of the 
System Setup:Switch 
Setup 
screen.
The program continues with the following questions:
5. Enter y if the customer purchased Forecasting; otherwise, press 
Enter. The program...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-18
8. Enter y if the customer purchased the External Call History feature; 
otherwise, press Enter. The program responds  (if the vectoring 
package is authorized):
9. Enter y if the customer purchased the Expert Agent Selection 
feature; otherwise, press Enter. The program responds:
10. Enter y if the customer purchased the External Application...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-19
14. Enter the maximum possible number of split or skill members that 
the customer might use based on the switch agent size purchased. 
For R3V8, “split or skill members” are defined as the number of 
CMS-measured agent-split and agent-skill combinations logged in 
at the same time. Each split an agent logs into is an agent-split 
combination....

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-20
The program responds:
15. Enter the number of ACDs the customer purchased.
The prompt displays and all authorizations have been set.
16. Verify that authorizations were set by entering the following:
tail /cms/install/logdir/admin.log
The admin.log file contains information relating to CMS 
administration procedures. The file should display the...