Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-31
10. Enter the name for the switch associated with ACD 1. The program 
responds:
11. Enter the option number associated with switch model associated 
with this ACD. For the initial release of the HA option, Definity-R8 is 
the only viable option.
If the switch supports vectoring and vectoring is authorized, the 
following message appears;...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-32
14. Enter y if the CMS is located in the U.S., then go to Step16. If you 
answer n, the program responds:
15. Enter the Phantom Abandon Call Timer value.
The Phantom Abandon Call Timer value can be changed through 
the cmssvc menu using the swsetup option.
The program responds:
The standard CMS provisioning procedure is to set the local and...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-33
17. Enter the remote port or channel number on the switch.
You must now select how the CMS platform is connected to the 
Definity switch for message transport. The program responds:
Enter 2 to select TCP/IP. 
18. The program responds:
19. Enter the host name of the 
Definity ECS (not the IP address) that is 
connected to this ACD.  If you enter a...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-34
21. Enter the number of splits/skills in this ACD. 
The program responds:
22. Enter the maximum number of split/skill members that will be logged 
into this ACD simultaneously, considering shift overlap.
•For non-EAS, sum all agent-split combinations, counting each 
split an agent will log into (maximum is 4) as a split member.
•For EAS, sum all...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-35
25. Enter the stop time for shift 1; for example, 05:00pm. 
The program responds:
26. Enter the number of agents logged in during the shift.
Steps24 through26 repeat for the number of shifts entered in 
Step23
.
When all shifts have been set up, the program responds:
27. Enter the number of trunk groups associated with this ACD. The 
program...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-36
30. Enter the number of call work codes. If this is the ACD being set up, 
the program responds:
After a few minutes, if vectoring is enabled on the switch (that is, if 
ay was entered in Step12
), the program responds:
31. Enter the number of vectors. The program responds:
32. Enter the number of VDNs.
The program repeats Steps10
 through31 for...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-37
If the setup determines that you do not have enough file space, you 
will get the following warning message:
If the setup was successful, then you will see the following 
message:
Setup completed successfuly
33. Verify that the installation completed successfully by entering the 
following:
tail /cms/install/logdir/admin.log
All failure messages...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-38
If you are not installing any other feature packages, perform the following 
steps to turn on CMS:
1. Access the CMS Services menu by entering cmssvc. The menu 
appears.
2. Enter 3 to select the run_cms option.
3. Enter 1 to turn on CMS.
Setting Up CMS Using 
a 
UNIX Flat File3
Setting up the CMS feature package using a UNIX  flat file consists of...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-39
.
# Enter a name for this UNIX system (up to 256 characters):
cms3
# Select the type of backup device you are using
#    1) SCSI QIC-150 cartridge tape - 150MB tape
#    2) 40.0 Gbyte 8mm tape                     
#    3) 14.0 Gbyte 8mm tape                     
#    4) 5.0 Gbyte 8mm tape                      
#    5) SCSI QIC-2.5 cartridge tape -...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up CMS on an HA Server3-40
# TCP/IP transport is only available with DEFINITY R7 and 
# later switch models.
# Select the transport to the switch
#    1) X.25
#    2) TCP/IP
# Enter choice (1-2):
2
# Skip the next question if you did not enter choice 1.
# These are used for X.25 connections only.
# Select the device used for x.25 connectivity to the switch
#    1) Serial...