Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Overview3-1
Upgrading CMS to the High Availability Option3  
Overview3
Upgrading CMS to the High Availability Option describes CentreVu Call 
Management System (CMS) upgrade procedures required to add a new 
CMS server to an existing CMS system in order to create a CMS High 
Availability (HA) system. 
The CMS servers used in an HA system must have the same CMS version 
and base...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
HA Upgrade Scenarios3-2
If either case a) or b) are in effect, the upgrade process is significantly 
simplified, since:
•the Definity switch can be administered for the correct CMS version 
and the dual ACD links prior to the arrival of the new HA server 
onsite (the unused C-LAN link is busied out until the new HA server 
is installed)
•the original server either does not require...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
HA Upgrade Scenarios3-3
Overview of the 
HA Upgrade 
Procedure
3
The steps required to perform an HA upgrade when the original server 
requires a full CMS version upgrade are described below and depicted in 
the accompanying figurePage 2-5
.
Note: 
Steps 1 through 4 (below) should be performed approximately 24 
hours before the HA upgrade process is initiated.
1. Upgrade the...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
HA Upgrade Scenarios3-4
5. On the day of the upgrade, the Lucent technician arrives onsite and 
performs a backup of system and ACD-specific admin data on the 
original server.
Note:
At this point in the upgrade process, CMS users must not 
attempt to make administrative changes on the system until the 
HA upgrade is completed.
6. The new HA server is installed, configured, CMS is...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
HA Upgrade Scenarios3-5
15. Run CMSADM backups on both servers.
The CMS HA upgrade process is now complete. Customers should 
initiate a regular maintenance schedule. For more information, see 
“
CentreVu Call Management System R3V8 High Availability User Guide” 
(585-210-931). 
Schematic depiction of the HA Upgrade procedure when a full CMS 
version upgrade is required:.     

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Verifying the Tape Drive on an Enterprise 3000 Server3-6
Verifying the Tape Drive on an Enterprise 3000 Server3
This procedure is required only for Ha systems which use an E3000 - 
E3500 platform combination for the primary and secondary servers.
WARNING!
After the original tape drive on an Enterprise 3000 is replaced with 
an Exabyte Mammoth 20-40 Gbyte 8 mm drive, the customer...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a CMSADM Backup3-7
Performing a CMSADM Backup3
A CMSADM file system backup saves all system files (excluding CMS 
call data) and is used to restore the system in the event of an upgrade 
failure. A CMS ADM backup must be performed within 24 hours of the 
start of the HA upgrade process.  CMSADM backups must also be 
perfomed on both servers immediately after the...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a CMSADM Backup3-8
ProcedureC1. Log in as root and enter:
cmsadm 
The CMS Administration menu appears:
2. Enter 3 to select the backup option. Depending on the 
configuration of your system, go to step a or b, below. 
a. If only one tape drive is available on the system, the program 
responds:
b.  If more than one tape drive is available for use by the 
system, the...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a CMSADM Backup3-9
3. Enter a tape drive selection from the displayed list. The program 
responds:
Note:
If only one tape drive is available, the output shown above 
is not displayed.
4. Press Enter. The backup process begins. If more than one tape is 
required, the program displays the following message:
If you receive the message displayed above, insert the next tape...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a CMSADM Backup3-10
If you receive the message displayed above, insert the first 
tape used in the backup and press Enter. Wait for the tape 
drive light-emitting diode (LED) to stop blinking before you 
remove the tape. 
When prompted, repeat this process for any additional tapes 
generated by the backup process. When the final tape is 
verified, the program displays...