Lucent Technologies Centrevu Release 3 Version 8 High Availability Connectivity, Upgrade And Administration Manual

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Migrating Administration Data Back Onto the Original Server3-71
3. Select the System Setup -> R3 Migrate Data option from the 
CMS main menu.
The System Setup: R3 Migrate Data  window is displayed. 
Select CMS administration data and Agent/Call center 
admin data  as data types and specify All ACDs for migration, as 
shown in the following example:
4. After you verify that the...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a New Full Maintenance Backup and Restore3-72
Performing a New Full Maintenance Backup and Restore3
These procedures create a full maintenance backup on the new HA 
server. The backup is then used to restore CMS historical data back onto 
the original server.
Performing the  
Full Maintenance 
backup on the 
new HA server
3
The required full maintenance backup copies all...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing a New Full Maintenance Backup and Restore3-73
3. From the main menu, select Maintenance > Restore Data 
The Maintenance: Restore Data window is displayed. In the 
Data to Restore fields, select the  Historical data and Non-
CMS data options, as illustrated in the following figure:  
4. After you verify that the correct restore options are selected, press 
enter to move...

  Upgrading CMS to the High Availability Option CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Performing CMSADM Backups on the HA Servers3-74
Performing CMSADM Backups on the HA Servers3
Once both servers are fully operative, CMSADM backups must be 
performed on each server as soon as possible. The CMSADM file system 
backup saves all system files (excluding CMS call data). These backups 
must be stored in a safe place so they can be used to restore the system 
after a...

  Administering the Switch for CMS High Availability Systems CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Overview4-1
Administering the Switch for CMS High Availability 
Systems4  
Overview4
Before a CentreVu® Call Management System (CMS) high availability (HA) 
system can collect and process Automatic Call Distribution (ACD) data from 
the 
DEFINITY® switch, a special hardware interface on the switch must be 
properly administered. Each switch can use a number of...

  Administering the Switch for CMS High Availability Systems CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up Version and Release Values4-2
Overview4Administrative procedures related setting up version and release values 
include: 
•setting the G3 Version on the System Parameters Customer 
Options form
•setting the Call Center Release on the System Parameters 
Customer Options form
•setting up the Adjunct CMS Release on the System Parameters 
Features form.
In...

  Administering the Switch for CMS High Availability Systems CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up Version and Release Values4-3
Setting the 
Switch Version
4
Use Page 1 of the System Parameters Customer Options form to set the 
switch version.
change system-parameters customer-options Page  1 of  X
OPTIONAL FEATURES
G3 Version: V8  Maximum Ports: 300
Location: 1  Maximum XMOBILE Stations: 0
Maximum H.323 Trunks: 0
Maximum H.323 Stations: 0
Maximum...

  Administering the Switch for CMS High Availability Systems CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up Version and Release Values4-4
Setting the Call 
Center Release
4
Use Page 4 of the System Parameters Customer Options form to set the 
Call Center Release. This is a new field introduced with R8.
change system-parameters customer-options Page  4 of  X
CALL CENTER OPTIONAL FEATURES
Call Center Release: 8.1
ACD? y  Reason Codes? y
BCMS (Basic)? y
BCMS/VuStats...

  Administering the Switch for CMS High Availability Systems CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Setting Up Version and Release Values4-5
Setting the 
Adjunct CMS 
Release
4
Use the System Parameters Features form to set the Adjunct CMS 
Release. Depending on switch release, this field can be found on 
different pages.
change system-parameters features Page  X of Y
CALL CENTER SYSTEM PARAMETERS
AGENT AND CALL SELECTION
MIA Across Splits or Skills? n
ACW Agents...

  Administering the Switch for CMS High Availability Systems CentreVu CMS R3V8 High Availability
Connectivity, Upgrade and Administration
Administering the Definity Switch4-6
Setting Up the 
Link on the CMS 
Computer
4
The following information must be obtained to set up the CMS link:
•switch name
•switch model (release)
•is Vectoring enabled on the switch (if authorized)?
•is Expert Agent Selection (EAS) enabled on the switch (if 
authorized)?
•does the Central Office have disconnect supervision?
•local...