Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-31
ii Digits (CALLING_II)1
lField Description
The Information Indicator (ii) digits associated with this call. Currently defined 
values:
00—Identified line - no special treatment
01—Multi-party - ANI cannot be provided
02—ANI failure
06—Hotel/Motel - Dialed Number (DN) not accompanied by automatic room 
identification (ID)
07—Special operator handling required
20—AIOD - Listed DN of PBX sent
23—Coin or non-Coin - line status unknown...

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-32
lQuery Options
Select an Information Indicator number from a drop-down list box containing 
all Information Indicator numbers from the database. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-33
Interflowed (DISPOSITION=4)1
lField Description
This field indicates if the call was redirected to an off-switch destination. 
lQuery Options
Select one of the following choices from the drop-down list box:
—True
—False. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-34
In-Queue Wait Time (DISPTIME)1
lField Description
This field is the wait time (in the vector, in queue, or ringing). For extension 
calls made directly to agents (not through a VDN), this field is always 0.
lQuery Options
The query returns results with an “in-queue wait time” in seconds greater that 
the number entered in the text box. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-35
Last Observer (LASTOBSERVER)1
lField Description
This field is the login ID of the last agent who service-observed or bridged on to 
this call.
lQuery Options
Select an agent ID from a drop-down list box containing the login IDs of all last 
observers in the database. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-36
Malicious Call (MALICIOUS)1
lField Description
This field is 1 if malicious call trace was activated in the call segment.  This 
applies to Generic 2 and Generic 3 but not to Generic 3i Version 1.
lQuery Options
Select one of the following choices from the drop-down list box:
— Malicious calls
— Not Malicious calls. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-37
Net in Time (NETINTIME)1
lField Description
The time the call spent in a VDN processing at another switch located 
elsewhere in the network.
lQuery Options
The query returns results with a “net in time” greater than the number of 
seconds entered in the text box. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-38
Observed Call (OBSERVINGCALL)1
lField Description
This field is 1 if the call represents an agent observing or bridging on to an 
existing call.
lQuery Options
Select one of the following choices from the drop-down list box:
— Observing calls
— Not Observing calls. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-39
Originating Hold Time (ORIGHOLDTIME) 1
lField Description
The total time the originating agent put the call on hold.
lQuery Options
The query returns results with an “originating hold time” greater than the 
number of seconds entered in the text box. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-40
Originating Login Name (ORIGLOGIN) 1
lField Description
This field is the login ID of the agent originating the call.  This is used for calls 
an agent originates to another agent, to an on-switch extension, or to an external 
destination (includes calls made as part of a transfer or conference).
lQuery Options
Select an agent ID from a drop-down list box containing all distinct IDs from 
the database.