Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

   CentreVu Explorer II Version 1.0 User Guide
Glossary
GL-29
UNKNOWN An agent state in which CMS does not 
recognize the current state.
A trunk state in which CMS does not recognize 
the state of the trunk.
UpdateA process used to modify a customer’s existing 
software release in order to give the customer 
additional functionality or to fix a problem. The 
update process involves downloading 
CentreVu Explorer II through the modem on 
the 
CentreVu Explorer II Server, or through the 
internet, and...

   CentreVu Explorer II Version 1.0 User Guide
Glossary
GL-30
VDN Counted-Calls Also known as counted-calls to VDN and 
active VDN calls. A Call Vectoring capability 
available with the G3V4 switch and the ECS. 
Counted-calls to VDN is a parameter of the “go 
to step” and “go to vector” commands that 
provides conditional branching (to a different 
step in the same vector or to a different vector) 
based on the number of incoming trunk calls 
currently in a VDN (in vector processing or at 
an agent).
VDN...

   CentreVu Explorer II Version 1.0 User Guide
Glossary
GL-31
Vector Command A vector step that describes the action to be 
executed for a call (for example, “Queue to 
main”, “check backup”, “disconnect”).
Vector Directory 
Number (VDN)An extension number that enables calls to 
connect to a vector for processing. A VDN is 
not assigned an equipment location. It is 
assigned to a vector. A VDN can connect calls 
to a vector when the calls arrive over an 
assigned automatic-in trunk group, dial-
repeating...

   CentreVu Explorer II Version 1.0 User Guide
Glossary
GL-32
Window Any rectangle on your 
CentreVu Explorer II 
screen that encloses a menu, data entry fields, 
reports, or messages. See also 
Frame.
Zero (0) Skill (Generic 
2.2 with EAS)Every skill that ends with a “0” is called a zero 
skill. The zero skill is the first skill for each skill 
group. This is the same as the default skill. 

CentreVu
Explorer
   CentreVu Explorer II Version 1.0 User Guide
Index
IN-1
IN
Index1
Numerics
1st Sp lit/Skill Queued to, term d escrip tion,A-492nd  Sp lit/Skill Queued  to, term d esc rip tion,A-50
3rd  Split/Skill Queued  to, term d esc rip tion,A-51
A
Aband on Call Analysis,1-6
Aband oned  from Hold , term d esc rip tion,A-2accessing
ad ministration prog ram,2-2
explorer c lassic,3-3adding
login names,2-17
password,2-18q uery elements,5-17, 5-19, 5-22security,2-19
user defined queries to standard...

   CentreVu Explorer II Version 1.0 User Guide
Index
IN-2
agent name
ad ministration, examp le,2-6expire and  rep lac e, examp le,2-8
Ag ent Released , term d esc rip tion,A-5Ag ent Talk Time, term d esc rip tion,A-6ANI Analysis,1-6
Answering  Ag ent, term desc ription,A-7Answering  Disposition, term d esc rip tion,A-8Answering  Reason Cod e, term descrip tion,A-9
Answering Split, term description,A-10Answering  VDN, term description,A-11Answering Vector, term description,A-12
Assistanc e Requested, term...

   CentreVu Explorer II Version 1.0 User Guide
Index
IN-3
D
deleting
lic ense elements,2-4log in acc ount,2-13, 2-23
q uery elements,5-22, 5-24user d efined  q ueries from stand ard  queries,6-5Dialed  Numb er, term d esc rip tion,A-23
Direc t Agent Queued , term d esc rip tion,A-24d isp lay field s tab,5-16Duration, term d esc ription,A-25
E
Eq uip ment Loc ation, term desc ription,A-26exp iring
sec urity items
,2-5synonyms,2-4, 2-8Exp lorer Classic
accessing
,3-3saving  the q uery,3-9selec ting...

   CentreVu Explorer II Version 1.0 User Guide
Index
IN-4
I
ii Digits, term desc ription,A-31In-Queue Wait Time, term d esc rip tion,A-34Interflowed, term desc ription,A-33
J
Java p lug -in
installing  the Java Plug -in,5-6
loading,5-3, 5-4
L
Last Observer, term description,A-35
log in ac c ounts
adding,2-17creating,2-13
mod ifying,2-20log in to CentreVu Explorer II,1-17
M
Malic ious Call, term d esc rip tion,A-36mod ifying
ag ent names,2-7
license elements,2-4log in names,2-20query results,1-33
search...

   CentreVu Explorer II Version 1.0 User Guide
Index
IN-5
N
Net in Time, term d esc rip tion,A-37non-c onforming  browser, checking,5-3
O
Ob served  Call, term d esc rip tion,A-38Orig inating  Hold Time, term d escrip tion,A-39Orig inating  Login Name, term d esc ription,A-40
Orig inating  Reason Cod e, term desc ription,A-41
P
p assword
adding
,2-18chang ing,2-24Priority Answered , term d esc rip tion,A-42
promoting queries,2-9
Q
queries
ag ent in focus
,4-2building,5-14Call Hand ling,8-13
Call...

   CentreVu Explorer II Version 1.0 User Guide
Index
IN-6
q uery and  reporting  frames,1-23Query Results wind ow,8-1query types,1-13
R
Re p o r t s
After Call Work,4-10
Agent On-Hold,4-5Agent-to-Agent,4-26App lic ation/VDN,4-16
Assistance Req uested,4-20call hand ling,1-14call information,1-14
Conferenced  Calls,4-12Crad le-To-Grave,1-6Crad le-to-Grave,8-8
Customer/Calling  Party,4-14Direc t Ag ent Queued,4-28Information Indic ator,4-18
Malic ious Call,4-30Multi-Seg ment Crad le-To-Grave...