Lucent Technologies Centrevu Explorer Ii Version 1.0 User Guide

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-21
Collected Digits (LASTDIGITS)1
lField Description
This field contains the last set of collected digits sent to CentreVu CMS for this 
call. These digits are collected during call vectoring during the call prompting 
steps.
lQuery Options
The query returns results associated with the numeric string that identifies the 
collected digits, and which was entered in the text box. You may enter partial 
number matches by including a wild card...

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-22
Conference Call (CONFERENCE)1
lField Description
This field indicates if the agent initiated a conference in the segment. The 
CONFERENCE field is 1 if the answering agent initiated a conference in the 
segment.
lQuery Options
Select one of the following choices from the drop-down list box: 
— Conference calls
— Non-conference calls.  

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-23
Dialed Number (DIALED_NUM)1
lField Description
This field contains the number that the caller dialed. For inbound calls with 
vectoring, this number is the VDN associated with the call. For inbound calls 
without vectoring, this number is 0. For outbound calls, this number is the 
dialed digits.
lQuery Options
The query returns results associated with the VDN or dialed digits entered in 
the text box. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-24
Direct Agent Queued (DA_QUEUED)1
lField Description
This field indicates whether the call was queued as a direct agent call. The 
DA_QUEUED field is 1 if the call was queued as a direct agent call. This 
database item applies to Generic 3 with EAS only.
lQuery Options
Select one of the following choices from the drop-down list box: 
— Direct Agent Queued
— NOT Direct Agent Queued. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-25
Duration (DURATION)1
lField Description
This field contains the duration of a segment of the total time the trunk is in use. 
This is the overall trunk holding time from the beginning of the segment until 
the caller is disconnected. For the first segment of a call, this will be the trunk 
holding time for the caller for the entire call. With a transfer, the original trunk 
remains associated with both segments until the call ends; thus...

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-26
Equipment Location (EQLOC)1
lField Description
This field is the equipment location of the trunk that carried the call. This field 
is 0 if the trunk is not measured.
lQuery Options
The query returns results associated with the equipment location code entered 
in the text box. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-27
First VDN (FIRSTVDN)1
lField Description
This field is the first VDN associated with the call segment.  This will be 0 for 
calls not associated with a VDN.
lQuery Options
Select a VDN from a drop-down list box containing all distinct VDNs. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-28
First Vector (FIRSTIVECTOR)1
lField Description
This field is the number of the first vector associated with the first VDN for the 
call segments. This number will be 0 if no vector is involved.
lQuery Options
The query returns results associated with the vector number entered in the text 
box. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-29
Forced Busy Calls (DISPOSITION=5)1
lField Description
This field indicates whether Call Vectoring provided a Forced Busy to the caller 
prior to being answered by an agent. This is equivalent to the Answering 
Disposition equal to a value of 5.
lQuery Options
Select one of the following choices from the drop-down list box:
—True
—False. 

   CentreVu Explorer II Version 1.0 User Guide
Appendix
OverviewA-30
Forced Disconnect Calls (DISPOSITION=6)1
lField Description
This field indicates whether Call Vectoring provided a Forced Busy to the caller 
prior to being answered by an agent. This is equivalent to the Answering 
Disposition equal to a value of 6.
lQuery Options
Select one of the following choices from the drop-down list box:
—True or 
—False.