Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-25
Skill Hunt Group When EAS is enabled, calls route to specific 
skill hunt groups. These skill hunt groups are 
usually based on the needs of your customers. 
Agents are not assigned to a skill group (like 
split hunt groups), but agents are assigned 
specific skills that become active when they log 
in.
Skill Level A priority level from 1 (highest) to 16 (lowest) 
indicating an agent’s level of expertise or ability 
to handle...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-26
Standard Reports The set of reports that are delivered with the 
CentreVu CMS or CentreVu Supervisor 
software.
Station An unmeasured voice terminal extension. An 
extension that is not currently staffed by an 
agent or that is a member of an unmeasured 
split/skill or hunt group.
String Values The descriptive words that appear on reports 
dealing with agents, splits/skills, and trunks. A 
word is used to describe the value...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-27
Terminal A combination of monitor (video display) and 
keyboard used to communicate with a 
computer to enter and display information.
See 
Agent Terminal.
Tertiary Split/Skill Generic 3 and ECS with vectoring, Generic 2.2 
with EAS only. When a call is queued to 
multiple splits/skills, the third split/skill the call 
queued to in a VDN is called the tertiary 
split/skill.
Trunk A telephone line that carries calls between...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-28
UNIX* System/
Solaris SystemA multi-user computer operating system that 
supports 
CentreVu CMS. A user can access 
the 
UNIX system from the   SLK.
UNKNOWN An agent state in which 
CentreVu CMS does 
not recognize the current state.
A trunk state in which 
CentreVu CMS does not 
recognize the state of the trunk.
UpdateA process used to modify a customer’s existing 
software release in order to give the customer 
additional...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-29
VDN Counted-Calls Also known as counted-calls to VDN and 
active VDN calls. A Call Vectoring capability 
available with the G3V4 switch and the ECS. 
Counted-calls to VDN is a parameter of the “go 
to step” and “go to vector” commands that 
provides conditional branching (to a different 
step in the same vector or to a different vector) 
based on the number of incoming trunk calls 
currently in a VDN (in vector processing or...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-30
Vector Command A vector step that describes the action to be 
executed for a call (for example, “Queue to 
main”, “check backup”, “disconnect”).
Vector Directory 
Number (VDN)An extension number that enables calls to 
connect to a vector for processing. A VDN is 
not assigned an equipment location. It is 
assigned to a vector. A VDN can connect calls 
to a vector when the calls arrive over an 
assigned automatic-in trunk...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-31
Window Any rectangle on your 
CentreVu Explorer II 
screen that encloses a menu, data entry fields, 
reports, or messages. See also 
Frame.
Zero (0) Skill (Generic 
2.2 with EAS)Every skill that ends with a “0” is called a zero 
skill. The zero skill is the first skill for each skill 
group. This is the same as the default skill. 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-32 

CentreVu
Explorer II
   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Index
IN-1
IN
Index1
A
Active Sessions op tion,4-6Adap ters tab,A-7
ad ministrator
default password,4-4logg ing  in,4-4
Administrator Utilities option,4-5ag ing  p roc ess, setting  up,4-14Aging radio button,4-18
Archive data box,4-16arc hiving  d ata,4-14
B
Bac kup  Rep lac ed Files wind ow,2-8, 3-6
C
call history data, transferring,1-11
call volumes, determining,4-13client req uirements,1-20CMS field,4-9
CMS Hostname...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Index
IN-2
d ata import service,5-21d ata, restoring,4-20database
ad ministration
,4-11bac king  up SQL Server,4-2expanding,5-13
maintenanc e p roced ures,5-22populating,2-17removing,2-28
Datab ase Discard  Utility window,4-12, 4-14Datab ase Size list b ox,3-11Datab ase Status op tion,4-8
Datab ase Status window,4-8d atab ase, c reating  for Exp lorer II,2-12Date radio b utton,4-15
Default Gateway field,A-5Disc ard  Data wind...