Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting Tips for Windows NT5-15
Troubleshooting Tips for Windows NT5
Windows NT Event Log Error Messages Types5
The following types of error messages can appear:
lInformation—Used primarily for informational messages. Usually not 
indicative of a problem.
lWarning—Indicates that the error may be problematic.
lError—Indicates that a serious error occurred. This error class usually requires 
attention.
Installation...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting Tips for Windows NT5-16
The database is currently version 1.0. This 
routine is not capable of upgrading from 1.0 to 
CentreVu Explorer II. Please contact the 
Lucent TSO for instructions. Install will now 
exit.Contact the National Customer Care Center.
*  Microsoft is a registered trademark of Microsoft Corp.
†  Windows NT is a registered trademark of Microsoft Corp.
Error Message Corrective Action 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting Tips for Windows NT5-17
Java Web Server Error Messages5
Error Message Occurs When Cause Corrective Action
Netscape is unable to 
locate the server 
Paintbrush:8080. 
Please check the server 
name and try again.User attempts to 
connect to a server 
through a browser.The Java 
WebServer is 
not running.Go to the Control Panel. 
Open the services applet. 
Highlight Java WebServer. 
Click start. Also, verify...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting Tips for Windows NT5-18
Applet 
CVEQueryBuilder not 
inittedUser clicks on 
Custom Query 
Builder link in 
CentreVu Explorer 
II navigation 
menu.There are 
several possible 
causes:
1. There is a 
firewall between 
the client and 
server which is 
preventing 
communication.
2. The client PC 
has an outdated 
browser or is not 
using the Java 
plug-in.
3. The 
rmiregistry 
service is not 
running.The possible...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting Tips for Windows NT5-19
Data Import Service Messages5
This table lists the data import service messages.
Error Messages Corrective Action
The service was started.
INFORMATIONNo corrective action required. This is merely 
an informational message.
The service was stopped. 
INFORMATIONNo corrective action required. This is merely 
an informational message.
The CentreVu Explorer II Service was 
installed....

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting Tips for Windows NT5-20
Open Database Connection (ODBC) 
Error Messages
5
This table lists the OBDC error messages.
Database (DB)-Library Error Messages5
This table lists the DB-Library error messages. Error Message Corrective Action
[Microsoft] [ODBC SQL Server Driver] [SQL 
Server] Login failed
WA R N I N GAn attempt to login to SQL has failed. Record 
the message and contact the National 
Customer Care...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting Tips for Windows NT5-21
Log-in Error Messages5
This table lists the Login- error messages
Service Affecting Automated Procedures5
This section documents the automated procedures within CentreVu Explorer II that 
cause service interruptions. The interruptions range from moments to over an hour 
in duration. The time of day is listed where applicable.
Data Import5
The Data Import Service runs continuously and...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting Tips for Windows NT5-22
Database Maintenance Procedures5
CentreVu Explorer II contains built in database maintenance procedures designed to 
keep the database healthy and responsive. These procedures are setup during the 
installation of CentreVu Explorer II and are scheduled to run automatically in the 
late evening and early morning hours. These maintenance procedures vary in 
duration depending on the size...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Appendix
Windows NT Server Connection AssistanceA-1
ACentreVu
ExplorerCentreVu
Explorer II
AppendixA
Windows NT Server Connection Assistance1
The following sections provide assistance in connecting CentreVu®   Explorer II to 
your local area network (LAN). In particular, these instructions pertain to the 
administration of the Microsoft
* Windows NT† Server 4.0.
Note:Refer to the Microsoft software support manuals and your network...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Appendix
Windows NT Server Connection AssistanceA-2
Establishing Server Network Connection1
Hardware1
Communication between CentreVu Explorer II and CentreVu Call Management 
System (CMS) is provided through a LAN connection. Additionally, for terminals 
external to the CentreVu Explorer II server, access is provided through a LAN.
Networks may be one of the following: 
lEthernet™ 
lToken Ring.
The appropriate hardware must be installed on...