Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-17
The File Creation List displays. For example:
7. From the File Creation List window, use the drop down list to select the file you 
want to archive. The archive process creates one file for each CentreVu CMS 
data piece with that particular date. The name of the file identifies which 
CentreVu CMS the file was generated from, the date, the hour, and the minute.
8. Press the OK button.
The following...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-18
The following displays:
12. Press the OK button.
The File Creation List displays;
13. After making your selections, press OK.
14. Select the Aging radio button and enter a number in the more than ______ 
days old box to remove or archive data that has aged more than a certain 
number of days. 
15. Select the Perform removal automatically once a day radio button.  

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
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16. Press OK.
17. If you have the Archive data radio button selected, this process archives your 
data daily.
18. Press the OK button. 
The “aging” and “archiving” processes are complete. 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-20
Restoring Data4
The Restore Data feature allows you to select previously archived data and insert the 
file back into the CentreVu Explorer II database.
To restore the data, do the following:
1. From the Data Discard Wizard, press the Restore Data button. The Restore 
Data window displays:
2. Press the Browse button to find the file you wish to restore. The Enter the file to 
Restore window displays:...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-21
Migrating CMS Data Dictionary Synonyms4
Synchronizing the CMS Data Dictionary (Agent names, Vectors, and Vector 
Directory Numbers (VDNs) is now managed by CentreVu Explorer II. Since 
administration is done automatically, Administrators no longer have to manually 
update the CentreVu Explorer administrative tables with changes to these synonyms 
or run complicated SQL routines to keep the synonyms...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Maintenance
Database Administration4-22 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Overview5-1
5CentreVu
ExplorerCentreVu
Explorer II
Troubleshooting5
Overview5
This chapter provides troubleshooting tips, error and service messages, and how to 
resolve the problem through suggestions.
Purpose5
If you are having trouble with any of the procedures mentioned in this document, 
please read through this section before calling the National Customer Care Center. 
The problem may be something you can quickly solve...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Overview5-2
If you have received an error message(s) in the course of a failed installation, then 
record the message(s) in order to assist National Customer Care Center personnel in 
diagnosing your problem.
Note:Troubleshooting procedures are usually carried out by an Administrator. 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Getting Technical Support5-3
Getting Technical Support5
Basic technical support for the CentreVu Explorer II software is provided by the 
Lucent Technologies Technical Support Center in conjunction with CenterPoint 
Solutions. However, if your support request deals primarily with a supplementary 
software package not purchased from Lucent Technologies, you may be referred to 
the software’s manufacturer or offered the option...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Getting Technical Support5-4
Lucent TSO Responsibilities5
CentreVu CMS Server
lVerify ECH is authorized and installed
lExternal Call History data integrity
lVerify the FTP (File Transfer Protocol) is working properly.
CentreVu Explorer II Software Application 
lVerify that the customer can execute queries with the CentreVu Explorer II 
application. If there are problems then determine where the problem exists – 
NT4.0, SQL...