Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Getting Technical Support5-5
Process to Get Support5
To open a trouble ticket for CentreVu Explorer II, contact Lucent Technical support 
at (800) 242-2121 and select option two from the voice menu.
To ensure the highest quality technical support, it is strongly recommend that 
pcAnywhere should be installed on the CentreVu Explorer II server. The pcAnywhere 
is supplied with purchase with CentreVu Explorer II. Using...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
General Troubleshooting Tips5-6
General Troubleshooting Tips5
This section helps you with problems you may encounter when installing, logging 
into, or running CentreVu Explorer II. It contains tables which describe error 
messages that may appear in CentreVu Explorer II.
Setting Up the Java Plug-in5
If you are currently using a non-conforming browser you can install the Java Plug-
in that is copied to the server during the...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
General Troubleshooting Tips5-7
Checking the Corrupt Folder5
Occasionally CentreVu Explorer II experiences a problem when it tries to process an 
ECH data file. When this happens, CentreVu Explorer II places the file in a corrupt 
folder. This folder is c:\JavaWebServer1.1\ExplorerV2\Data\CMS1\Corrupt by 
default. A CMS directory is created for each CMS that is associated with this 
instance of CentreVu Explorer II. You...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
General Troubleshooting Tips5-8
Monitoring System Performance5
It is important to keep track of the server’s CPU usage, RAM memory usage, and 
hard drive space. Insufficient processing power or RAM memory will cause the 
server to perform poorly under a heavy user load. To make sure that the server does 
not run out of hard drive space, the Data Discard Utility is set up in advance for 
incoming call data. If your system...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
General Troubleshooting Tips5-9
2. Right click on the C: drive and select Properties.
The following displays:.
3.When you are finished checking your system’s performance, click OK.
Select Properties 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
General Troubleshooting Tips5-10
Configuring CentreVu Explorer II Log File5
The configuration parameters for CentreVu Explorer II can be set by editing the file 
//JavaWebServer1.1/ExplorerV2/java/CentreVuExplorer.properties. The installation 
scripts will automatically configure this file when the CentreVu Explorer II software 
is installed. However, if changes are made to the server after installation, it will be...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
General Troubleshooting Tips5-11
ExpDbUser sa The user name that CentreVu Explorer II uses 
to sign on when connecting to the database. 
CentreVu Explorer II does not function 
correctly if this user does not have sufficient 
access rights to the database tables and other 
objects used by CentreVu Explorer II.
ExpDbPassword The password associated with the login of the 
specified database user. This entry is 
encrypted and...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
General Troubleshooting Tips5-12
ExpConverstionD
bDrivercom.inet.tds.TdsDriver The Java package name of the database driver 
used to connect to the CentreVu Explorer 
Version 1.0 database when migrating data into 
CentreVu Explorer II.
ExpConversionDb
Usersa User name to be used to login to the CentreVu 
Explorer Version 1.0 database during data 
migration to CentreVu Explorer II.
ExpConversionDb
PasswordThe password...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting and Maintenance Routines5-13
Troubleshooting and Maintenance Routines5
The Data Discard Utility is a tool that is provided with CentreVu Explorer II to make 
it easy for end users to schedule automatic archival or data deletion. Step-by-step 
instructions for performing these operations are provided in Chapter 4, 
“Maintenance,” of this guide.
Expanding the Database 5
Because the call volume of your call...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Troubleshooting
Troubleshooting and Maintenance Routines5-14
Expanding the tempdb File5
When CentreVu Explorer II is installed, it expands the tempdb file from 2MB to 
15MB. However, for large transactions, the tempdb may still be too small. If you 
receive error messages indicating that the tempdb is full. See the “Administration 
Utilities” section in Chapter 4, “Maintenance” for details. You can also use the SQL 
Server Wizards to assist...