Lucent Technologies CentreVu Explorer II Version 1.0 For Windows NT Guide

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Appendix
Windows NT Server Connection AssistanceA-3
CentreVu Explorer II Server Identification1
Select the Identification tab in the Network Administration window. The 
following screen appears:
Enter the following information:
1.Computer Name—This field provides a place to type the host name for 
your computer. This is the name of the CentreVu Explorer II server. This 
might be a name you use to identify your computer on a smaller, local...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Appendix
Windows NT Server Connection AssistanceA-4
on the internet might be “thiscompany.com.” A domain can contain two or 
more workgroups.
CentreVu Explorer II Protocol Assignment1
The Ethernet or Token Ring assignments must be made to successfully connect to 
the network. Assignments are made in the Protocols tab of the Network 
Administration window. The following illustration is a representative setup of an 
Ethernet environment....

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Appendix
Windows NT Server Connection AssistanceA-5
Select the TCP/IP Protocol item from the Protocols tab of the Network dialog box. 
The following window is displayed:
Enter the appropriate IP address for the CentreVu Explorer II server. Also enter the 
Subnet Mask and Default Gateway information.
1.IP Address—Enter the IP address obtained from your network 
administrator. An IP address is 4 numbers from 0 to 255, separated by 
periods....

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Appendix
Windows NT Server Connection AssistanceA-6
The DNS Server information is configured through the DNS tab. After selecting the 
DNS tab, the following screen appears:
The following information is required:
lHost Name—Enter the same information entered in the Computer Name 
field in the Identification tab.
lDomain—Enter the same information entered in the Domain field in the 
Identification tab.
Select DNS 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Appendix
Windows NT Server Connection AssistanceA-7
Set the adapter to Auto Detect in the Adapters tab.
If you are still experiencing problems, contact your network administrator for the 
proper software setup.
CautionAfter setting up the system software, you must restart your 
computer for the changes to take effect. Exit all programs and save any work 
in progress.
Select Adapters 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Appendix
Windows NT Server Connection AssistanceA-8 

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-1
GLCentreVu
ExplorerCentreVu
Explorer II
GlossaryGL
Abandoned Call A call in which a caller hangs up before 
receiving an answer from an agent. The call 
could be queued to a split/skill, in a 
vector/VDN, or ringing at an agent before it is 
abandoned.
Access Permissions Permissions assigned to a 
CentreVu Explorer 
II user in order to administer specific elements 
(splits/skills, trunks, vectors, and others) of the 
ACD....

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-2
ACD Call A call that queued to a split/skill and was 
answered by an agent in that split/skill, or a call 
that queued as a direct agent call and was 
answered by the agent for whom it was 
queued.
Action List A menu in the upper-right corner of most user 
windows. The menu lists the actions available 
for that particular user window (for example, 
add, modify, delete, and others). You select an 
action after entering...

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-3
Agent A person or Voice Response Unit (VRU) port 
that answers calls to an ACD split/skill. The 
agent is known to 
CentreVu CMS by a login 
identification keyed into a voice terminal.
Agent Login ID A 1- to 4-digit number (Generic 2) or a 1- to 9-
digit number (Generic 3) entered by an ACD 
agent from a voice terminal to activate the 
agent’s position. Agent logins are required for 
all 
CentreVu CMS-measured ACD agents....

   CentreVu Explorer II Version 1.0 Installation for Windows NT 
Glossary
GL-4
Agent State A feature of agent call handling. Agent states 
are the different call work modes and call 
states an agent can be in (ACD, ACW, AVAIL, 
AUX, UNSTAFF, DACD, DACW, OTHER, 
UNKNOWN, RING). Data about these states is 
displayed in real-time and historical reports. 
See the definition of each state for additional 
information.
Agent Terminal The voice terminal used by a call center agent.
AI See 
Auto-In.
Algorithm A...