Lexmark X5650 User Manual

Troubleshooting
Using the printer troubleshooting software
(Windows only)
The Lexmark Service Center provides step-by-step troubleshooting help and contains links to printer maintenance
tasks and customer support.
To open the Lexmark Service Center, use one of these methods:
Method 1Method 2
If it appears on an error message dialog, click the For
additional assistance, use the Lexmark Service
Center link.1Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
2Click...

Power button is not lit
These are possible solutions. Try one or more of the following:
PRESS POWER BUTTON
Make sure the printer is on by pressing  .
DISCONNECT AND RECONNECT THE POWER CORD
1Disconnect the power cord from the wall outlet, and then from the printer.
2Plug the cord all the way into the power supply on the printer.
1
2
3Plug the cord into an electrical outlet that other electrical devices have been using.
4If the  light is not on, press .
Software did not install
If you encountered problems...

RECONNECT THE POWER SUPPLY
1Press  to turn the printer off.
2Disconnect the power cord from the wall outlet.
3Gently remove the power supply from the printer.
4Reconnect the power supply to the printer.
5Plug the power cord into the wall outlet.
6Press  to turn the printer on.
TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS
1Close all open programs.
2Disable any security programs.
3Do one of the following:
In Windows Vista, click .
In Windows XP and earlier, click Start.
4Click Computer or My Computer....

CHECK CARTRIDGES
1Remove the print cartridges.
2Make sure the sticker and tape have been removed.
12
12
3Reinsert the cartridges.
CHECK PRINTER DEFAULT AND PAUSE SETTINGS
Using Windows
1
Do one of the following:
In Windows Vista
aClick .
bClick Control Panel.
cUnder Hardware and Sound, click Printer.
In Windows XP
aClick Start.
bClick Printers and Faxes.
In Windows 2000
aClick Start.
bClick Settings ΠPrinters.
2Double-click the printer.
3Click Printer.
Make sure no check mark appears next to Pause...

Using Macintosh
For Mac OS X version 10.5
1From the Finder desktop, click  ΠSystem Preferences ΠPrint & Fax.
2From the Default Printer pop-up menu, check if the printer is the default printer.
If the printer is not the default printer, then you must select the printer for each file that you want to print.
If you want to set the printer as the default printer, then select the printer from the Default Printer pop-up
menu.
3Click Open Print Queue.
The print queue dialog appears.
Make sure that the print...

REMOVE AND REINSTALL THE SOFTWARE
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then try uninstalling and reinstalling the software.
Solving printer power problems
The printer and the computer cannot exchange data.
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINTER POWER SUPPLY IS ATTACHED CORRECTLY
1Press  to turn the printer off.
2Disconnect the power cord from...

In Windows Vista
a
Click .
bIn the Start Search box, type D:\setup.exe, where D is the letter of your CD or DVD drive.
In Windows XP and earlier
a
Click Start.
bClick Run.
cType D:\setup.exe, where D is the letter of your CD or DVD drive.
Using Macintosh
1Close all open software applications.
2From the Finder desktop, double-click the printer folder.
3Double-click the Uninstaller icon.
4Follow the instructions on the computer screen to remove the printer software.
5Restart the computer before...

In Windows 2000
aClick Start.
bClick Settings ΠControl Panel ΠSystem.
cFrom the Hardware tab, click Device Manager.
2Click the plus sign (+) beside Universal Serial Bus Controller.
If USB Host Controller and USB Root Hub are listed, then the USB port is enabled.
For more information, see the computer documentation.
Wireless troubleshooting
Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
•The power supply is connected to the printer, and...

Printing a network setup page
A network setup page lists the configuration settings of the printer, including the IP address and MAC address of the
printer. You can print a network setup page only if your printer has an internal wireless print server.
1Load plain paper.
2From the printer control panel, press .
3Press the arrow buttons until Network Setup appears, and then press .
Print Setup Page appears on the display.
4Press .
5Press  again.
The network setup page prints.
Wireless configuration does...

2Attach the small, square connector to the printer.
Why isnt my printer in this list?
When you are attempting to set up a wireless printer on another computer, the printer may not appear in the list of
printers available on your network. If this happens, check the following:
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS
NETWORK
The printer may not be on the same wireless network as the computer. The SSID of the printer must match the
SSID of the computer, if the computer is...