Lexmark X364dn User Manual

							290–294 paper jams
Clearing jams under the ADF cover
1
Remove all original documents from the ADF.
2Open the ADF cover.
3Unlock the separator roll.
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							4Remove the separator roll.
5Remove the jammed paper.
6Reinstall the separator roll.
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							7Lock the separator roll.
8Close the ADF cover.
9Press . Clearing jams173
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							Clearing ADF jams by lifting the scanner cover
1
Open the scanner cover, and then remove any jammed pages.
2Press .
Clearing ADF duplex jams
If you are making a two‑sided copy in the ADF, and your original document jams, it may be necessary to perform the
following steps to clear the jam:
1Remove the ADF tray.
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							2Remove the jammed paper by pulling the lower edge of the sheet exiting the ADF.
3Reinstall the ADF tray.
4Press . Clearing jams175
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							Troubleshooting
Solving basic printer problems
If there are basic printer problems, or the printer is unresponsive, make sure:
The power cord is plugged into the printer and a properly grounded electrical outlet.
The electrical outlet is not turned off by any switch or breaker.
The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.
Other electronic equipment plugged into the outlet is working.
The printer is turned on. Check the printer power switch.
The printer cable is securely attached to the printer and the host computer, print server, option, or other network
device.
All options are properly installed.
The printer driver settings are correct.
Once you have checked each of these possibilities, turn the printer off, wait for about 10 seconds, and then turn the
printer back on. This often fixes the problem.
Printer control panel display is blank or displays only diamonds
The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on.
If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.
Understanding printer messages
Answering
The printer is answering a fax call. Wait for the message to clear.
Call complete
A fax call is completed. Wait for the message to clear.
Close front door
Close the front door of the printer.
Defragmenting Flash DO NOT POWER OFF
Wait for the message to clear.
Warning—Potential Damage: Do not turn the printer off while this message appears on the display. Troubleshooting176
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							DO NOT TOUCH Reading flash data DO NOT POWER OFF
As a part of this message, a bar graphic appears on one line of the display, indicating the percentage of processing time
completed.
Wait for the message to clear. The message displays until all code is received and the processing is complete.
Warning—Potential Damage: If your printer is connected to a computer by a USB cable, do not touch the printer
control panel while this message appears on the display. Do not turn the printer off while this message appears.
Fax failed
The fax failed to be sent. Wait for the message to clear.
Fax Station Name not set up
The Fax Station Name has not been entered. Sending and receiving faxes is disabled until fax is configured properly.
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to clear the message.
Enter the Fax Station Name, which can be done in the Settings menu under General Fax Settings or Analog Fax
Setup. If the message appears again, then contact your system support person.
Fax Station Number not set up
The Fax Station Number has not been entered. Sending and receiving faxes is disabled until fax is configured properly.
Try one or more of the following:
Press the arrow buttons until Continue appears, and then press  to clear the message.
Complete the Analog Fax Setup. If the message appears again, contact your system support person.
Formatting Flash DO NOT POWER OFF
Wait for the message to clear.
Warning—Potential Damage: Do not power off while the printer is formatting the flash memory.
Hex Trace
The printer is in Hex Trace mode.
Invalid Engine Code
You need to download valid engine code for the printer.
Note: Engine code may be downloaded while this message appears on the display. Troubleshooting177
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							Invalid Network Code
You need to download valid network printing code for the internal print server. The internal print server is a hardware
option installed inside the printer.
Note: Network code may be downloaded while this message appears on the display.
Line busy
A fax number is dialed, but the fax line is busy. Wait for the message to clear.
Load manual feeder with 
Try one or more of the following:
Load the specified paper in the multipurpose feeder.
Cancel the current job.
Load  with 
Try one or more of the following:
Load the tray or other source with the correct paper type and size.
Cancel the current job.
Memory full, cannot send faxes
The printer fax memory is full. Press  to clear the message and cancel the fax.
Reduce the fax resolution and try to send the fax again.
Reduce the number of pages in the fax and try to send the fax again.
Network/Network 
The printer is connected to the network.
Network indicates that the printer is using the standard network port built into the printer system board. Network
 indicates that an internal print server is installed inside the printer or that the printer is connected to an external
print server.
No analog phone line
The analog phone line was not detected; the fax is disabled. Connect the printer to an analog phone line.
No answer
A fax number is dialed, but no connection is made. Wait for the message to clear. Troubleshooting178
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							No dial tone
The printer does not have a dial tone. Wait for the message to clear.
Power Saver
The printer is saving power while it waits for the next print job. Send a job to print to take the printer out of Power
Saver mode.
Programming Engine Code DO NOT POWER OFF
Wait for the message to clear.
Warning—Potential Damage: Do not turn the printer power off while Programming Engine Code appears on
the display.
Programming flash DO NOT POWER OFF
Wait for the message to clear.
Warning—Potential Damage: Do not turn the printer power off while Programming flash appears on the
display.
Programming System Code DO NOT POWER OFF
Wait for the message to clear.
Warning—Potential Damage: Do not turn the printer power off while Programming System Code appears on
the display.
Queued for sending
The scanning process of a fax job completed, but the job is not sent yet because another fax job is being sent or received.
Wait for the message to clear.
Remove packaging material, check 
Remove any remaining packaging material from the specified location.
Remove paper from standard output bin
Remove the stack of paper from the standard exit bin.
Scanner ADF Cover Open
The ADF cover is open. The message clears when the cover is closed. Troubleshooting179
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							Scanner Jam Access Cover Open
Close the bottom ADF door to clear the message.
Toner is low
Try one or more of the following:
Replace the toner cartridge.
Press  to clear the message and continue printing.
Unsupported USB device, please remove
Remove the unrecognized USB device.
Unsupported USB hub, please remove
Remove the unrecognized USB hub.
Some USB flash drives have a built‑in USB hub, and these flash drives are not supported.
USB/USB 
The printer is using a USB cable connection. The USB port is the active communication link.
Waiting
The printer has received data to print, but is waiting for an End‑of‑Job command, a Form Feed command, or additional
data.
Press  to print the contents of the buffer.
Cancel the current print job.
Waiting for redial
The printer is waiting to redial the fax number. Wait for the message to clear.
31.yy Replace defective or missing cartridge
The toner cartridge is either missing or not functioning properly.
Try one or more of the following:
Remove the toner cartridge, and then reinstall it.
Remove the toner cartridge, and then install a new one.
34 Short paper
The printer paper size setting did not match the length of the paper that entered the printer. Troubleshooting180
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