Lexmark Prospect Pro205 User Manual

							Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
Make sure that the memory card you are using can be used in the printer.
Make sure the memory card is not damaged.
Make sure memory card contains supported file types.
Nothing happens when a memory card is inserted
If the Memory card troubleshooting checklist does not solve the problem, then try one or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Cannot print documents from a memory card or flash drive
If the Memory card troubleshooting checklist does not solve the problem, then try the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to a
defective port.
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							CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Photos do not transfer from a memory card across a wireless network
If the Memory card troubleshooting checklist does not solve the problem, then try one or more of the following:
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND READY
MAKE SURE “ENABLE READING FROM A MEMORY DEVICE OVER THE NETWORK FROM YOUR PRINTER” IS
SELECTED
 IN THE PREFERENCES DIALOG OF THE NETWORK CARD READER (MACINTOSH ONLY)
Notes:
This is available only in Mac OS X version 10.6.
If you have several applications open, then make sure that the Network Card Reader is the active application.
Otherwise, the correct menu bar does not appear.
From the menu bar, navigate to:
Network Card Reader > Preferences
SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Wireless troubleshooting
“Wireless troubleshooting checklist” on page 143
“Resetting the wireless settings to factory defaults” on page 143
“Cannot print over wireless network” on page 144
“The Continue button is unavailable” on page 147
“Cannot print and there is a firewall on the computer” on page 148
“Wi-Fi indicator light is not lit” on page 148
“Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 149
“Wi-Fi indicator light is still orange” on page 150
“Wi-Fi indicator light is blinking orange during installation” on page 151
“Wireless print server not installed” on page 155
“Communication not available message displays when printing wirelessly” on page 155
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 157
“Resolving intermittent wireless communications issues” on page 157
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							Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
The printer, the computer, and the wireless access point are all plugged in and turned on.
The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, try connecting to the Internet over a wireless connection.
Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, then run the wireless setup again.
Your WEP key or WPA passphrase is correct (if your network is secure).
Log into the wireless access point (wireless router) and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the
same security key.
If you are not sure if your security information is correct, run the wireless setup again.
The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point
(wireless router).
The Wi-Fi indicator light is lit and is solid green.
The printer driver is installed on the computer from which you are performing a task.
The correct printer port is selected.
The computer and printer are both connected to the same wireless network.
The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
Resetting the wireless settings to factory defaults
1From the printer control panel, press .
2Press the arrow buttons to scroll to Network Setup, and then press .
3Press the arrow buttons to scroll to Reset Network Adapter to Factory Defaults, and then press
.
4Press the arrow buttons to scroll to Yes, and then press .
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
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							Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
TURN THE ACCESS POINT (WIRELESS ROUTER) OFF AND THEN BACK ON
Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network
connections and resolve connectivity issues.
DISCONNECT FROM VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
MAKE SURE DEMO MODE IS TURNED OFF
Select printer features are not available when Demo Mode is turned on.
From the home screen, navigate to:
 > Demo Mode > Off > save the setting
CHECK YOUR WEP KEY OR WPA PASSPHRASE
If your access point is using WEP security, then the WEP key should be:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WEP key are case-sensitive.
If your access point is using WPA or WPA2 security, then the WPA passphrase should be:
Exactly 64 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
From 8 to 63 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard. ASCII
characters in a WPA passphrase are case-sensitive.
Note: If you do not know this information, then see the documentation that came with the wireless network, or
contact the person who set up your wireless network.
CHECK IF YOUR ACCESS POINT HAS AN ASSOCIATION/REGISTRATION BUTTON
Wireless broadband boxes in Europe, the Middle East, and Africa such as LiveBox, AliceBox, N9UF Box, FreeBox, or
Club Internet may require you to press an association/registration button when adding the printer to your wireless
network.
If you are using one of these boxes and need more information, then see the documentation that came with your
box, or contact your Internet Service Provider (ISP).
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							MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES
There may be temporary interference from electronic devices such as microwave ovens or other appliances, cordless
phones, baby monitors, and security system cameras. Make sure your access point is not positioned too closely to
these devices.
MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE ACCESS POINT
The range of your wireless network depends on many factors, including the abilities of your access point and network
adapters. If you are having trouble printing, then try placing the computer and printer no more than 100 feet apart.
CHECK THE WIRELESS SIGNAL QUALITY
Print a network setup page and check the signal quality. If the signal quality is listed as good or excellent, then another
factor is causing the problem.
CHECK YOUR ADVANCED SECURITY SETTINGS
If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you
must add the printer MAC address to the list of addresses allowed to connect to the access point.
If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer
can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the access point,
or contact the person who set up your wireless network.
MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR ACCESS POINT
See if you have access to the Internet by opening your Web browser and accessing any site.
If there are other computers or resources on your wireless network, then check to see if you can access them
from your computer.
MAKE SURE THAT YOUR COMPUTER AND PRINTER ARE CONNECTED TO THE SAME WIRELESS NETWORK
If the printer is not on the same wireless network as the computer, then you will not be able to print wirelessly. The
SSID of the printer must match the SSID of the computer, if the computer is already connected to the wireless network.
For Windows users
1
Obtain the SSID of the network that the computer is connected to.
aType the IP address of your access point into the address field of your Web browser.
If you do not know the IP address of the access point:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type cmd.
3Press Enter or click OK.
4Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
The “Default Gateway” entry is typically the access point .
The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134.
bType the user name and password of the access point when prompted.
cClick OK.
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							dIn the Wireless settings section, look for the SSID.
eWrite down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2Obtain the SSID of the network that the printer is connected to:
aFrom the printer, print a network setup page.
bIn the Wireless section, look for SSID.
3Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network used by the
computer.
For Macintosh users with an AirPort base station
In Mac OS X version 10.5 or later
1From the Apple menu, navigate to:
System Preferences > Network > AirPort
The SSID of the network that the computer is connected to is displayed in the Network Name menu.
2Write down the SSID.
In Mac OS X version 10.4 or earlier
1From the Finder, navigate to:
Applications > Internet Connect > AirPort
The SSID of the network that the computer is connected to is displayed in the Network menu.
2Write down the SSID.
For Macintosh users with an access point
1
Type the IP address of the access point in the address field of your Web browser, and then continue to step 2.
If you do not know the IP address of the access point, then do the following:
aFrom the Apple menu, navigate to:
System Preferences > Network > AirPort
bClick Advanced or Configure.
cClick TCP/IP.
The Router entry is typically the access point.
2Type your user name and password when prompted, and then click OK.
3In the Wireless settings section, look for the SSID.
4Write down the SSID, security type, and the WEP key/WPA passphrase (if shown).
Notes:
Make sure you copy the network information down exactly, including any capital letters.
Store the SSID and the WEP key or WPA passphrase in a safe place for future reference.
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							MAKE SURE YOUR OS IS COMPATIBLE WITH WIRELESS PRINTING THROUGH AIRPORT
The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or later.
The Continue button is unavailable
Try the following solutions in the order they appear until the Continue button becomes active and can be clicked:
CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE COMPUTER AND THE
PRINTER
USB ports are marked with the  symbol.
MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON
Check to see if the  button is lit. If you have just turned on the printer, then you might need to disconnect the USB
cable and reconnect it.
MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING
Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then the
port is working.
If the USB port on the computer is not working, then try using the other USB ports on the computer.
MAKE SURE THAT THE USB CABLE IS WORKING
Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.
MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly
or be within the same series.
If you have any doubts, look for an updated version of the printer software on our Web site. For more information,
see “Installing the printer software” in the Users Guide. You can access the Users Guide from the link at the bottom
of the installation screen.
RECONNECT THE POWER SUPPLY
1Turn off the printer.
2Unplug the power cord from the power outlet.
3Remove the power supply from the back of the printer and then plug it back in.
4Plug the power cord back into the power outlet.
5Turn on the printer, and then resume the installation on your computer.
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							TRY RUNNING THE INSTALLER AGAIN
1Close the installer.
2Remove the CD, and then restart the computer.
3Insert the CD and then run the installer again.
Notes:
When you get to the Software Already Installed screen, make sure you select Install a printer.
If you have already set up your printer, select Additional Computer when you get to the Setting up a new
printer? screen to skip the hardware setup wizard.
CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type devmgmt.msc.
3Press Enter, or click OK.
The Device Manager opens.
4Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window
refreshes when Device Manager recognizes the USB connection.
If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
If there is no activity on Device Manager, there may be a problem with your computer and its USB support.
The computer must recognize the USB connection in order for installation to work.
Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the
problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:
Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless installation.
Wi-Fi indicator light is not lit
C
HECK POWER
If the Wi-Fi indictor light is off, make sure the  light is on. If the  light is not on, check the following:
Make sure the printer is plugged in and turned on.
Make sure the printer is plugged into a working outlet.
If the printer is plugged into a power strip, make sure it is turned on and working.
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							Wi-Fi indicator light is green but the printer does not print (Windows only)
If you have completed the configuration for wireless printing and all of the settings appear to be correct, but the printer
does not print, then try one or more of the following:
ALLOW THE WIRELESS INSTALLATION TO COMPLETE
Do not attempt to print, remove the installation CD, or detach the installation cable until you see the Wireless Setup
Successful screen.
ENABLE THE PRINTER
Confirm that the printer is enabled:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printers.
3Press Enter, or click OK.
The printer folder opens.
4Right-click the new printer; from the menu, select Use Printer Online.
5Close the Printers or Printers and Faxes window and try printing again.
SELECT THE WIRELESS PRINTER
You may need to select the wireless printer from your computer to use the printer wirelessly.
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printers.
3Press Enter, or click OK.
The printer folder opens.
4Right-click the printer in the folder with the matching name and model number followed by ”(Network).”
5Select Use Printer Online from the menu.
6Close the Printers or Printers and Faxes window and try printing again.
SELECT THE WIRELESS PORT
If you have previously set up your printer as a locally attached printer, then you may need to select the wireless
printer to use the printer wirelessly.
1Click , or click Start and then click Run.
2In the Start Search or Run box, type control printers.
3Press Enter, or click OK.
The printer folder opens.
4Right-click the printer, and then select Properties or Printer properties from the menu.
5Click the Ports tab.
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							6Locate the selected port. The selected port has a check beside it in the Port column.
7If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the
port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you
select the right printer port.
8Click OK, and then try to print again.
Wi-Fi indicator light is still orange
When the Wi-Fi indicator light is orange, it may indicate that the printer is:
Not configured in infrastructure mode
Waiting to make an ad hoc connection to another wireless device
Not connected to a wireless network
The printer may be unable to join the network because of interference, its distance from the wireless access point
(wireless router), or until its settings are changed.
These are possible solutions. Try one or more of the following:
CHECK NETWORK NAME
Make sure your network does not have the same name as another network near you. For example, if you and your
neighbor both use a manufacturers default network name, your printer could be connecting to your neighbors
network.
If you are not using a unique network name, consult the documentation for your wireless access point (wireless
router) to learn how to set a network name.
If you set a new network name, you must reset the printer and computer SSID to the same network name.
CHECK SECURITY KEYS
If you are using WEP security
A valid WEP key is:
Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9.
or
Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, and symbols found on a keyboard.
If you are using WPA security
A valid WPA passphrase is:
From 8 to 63 ASCII characters. ASCII characters in a WPA passphrase are case-sensitive.
or
Exactly 64 hexadecimal characters. Hexadecimal characters are A-F, a-f, and 0-9.
If your wireless network is not using security, then you will not have a security key. Using a wireless network with no
security is not recommended because it can allow intruders to use your network resources without your consent.
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