Lexmark Pinnacle Pro901 User Manual

							To decrease the transmission speed of the modem:
1From the home screen, navigate to Max Send Speed:
 > Fax Setup > Dialing and Sending > Max Send Speed
2Select a sending speed, and then touch Accept.
SET THE PRINTER TO SCAN THE ORIGINAL DOCUMENT BEFORE DIALING THE NUMBER
The printer does not automatically redial if you set it to scan the original document after dialing the number.
S e t  t h e  p r i n t e r  t o  s c a n  b e f o r e  d i a l i n g  s o  t h a t  y o u  d o  n o t  h a v e  t o  s c a n  t h e  d o c u m e n t  a g a i n  i f  t h e  f a x  f a i l s .  T h e  s c a n n e d
document is saved in the printer memory. The printer can then retrieve it and automatically redial the number.
To set the printer to scan before dialing:
1From the home screen, navigate to Scan:
 > Fax Setup > Dialing and Sending > Scan
2Touch Before Dial, and then touch Accept.
ENABLE ERROR CORRECTION
Errors and blurs may appear in the faxed document if there is too much noise on the line. This option enables the
printer to transmit the bad blocks of data again and correct the errors. When a fax has too many errors, the fax may
be rejected by the receiving fax machine.
To make sure that error correction is enabled:
1From the home screen, navigate to Error Correction:
 > Fax Setup > Dialing and Sending > Error Correction
2Check to see if error correction is set to On.
If it is not set to On, touch ON, and then touch Accept.
ENABLE AUTOMATIC FAX CONVERSION
If the receiving fax machine does not support color fax, then this option automatically converts the outgoing color
fax to black and white. It also automatically reduces the resolution of the fax to a resolution that the receiving
machine can support.
To make sure that automatic fax conversion is enabled:
1From the home screen, navigate to Auto Fax Convert:
 > Fax Setup > Dialing and Sending > Auto Fax Convert
2Check to see if automatic fax conversion is set to On.
If it is not set to On, touch ON, and then touch Accept.
MAKE SURE THAT THE DIAL PREFIX SETTING IS CORRECT
The dialing prefix is the number or series of numbers that you press before you can dial the actual fax number or
telephone number. If the printer is in an office setting or in a private branch exchange, this can be a specific number
that you need to press so you can make a call outside the office.
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							Make sure that the dial prefix entered in the printer is correct for your network.
To check the dial prefix setting:
1From the home screen, navigate to Dial Prefix:
 > Fax Setup > Dialing and Sending > Dial Prefix
2Check the prefix.
If the prefix is not correct, enter the correct prefix, and then touch Accept.
Cannot receive faxes
If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:
MAKE SURE THAT YOU HAVE CONFIGURED THE CORRECT SETTINGS FOR YOUR SETUP
The fax settings depend on whether the printer is connected to its own fax line or shares the line with other devices.
If the printer is sharing the line with other devices, then make sure that the following are set:
Auto Answer is On.
The printer picks up on a greater number of rings than the other devices.
The printer picks up on the correct distinctive ring, if you subscribe to a distinctive ring service.
MAKE SURE THAT THE PRINTER IS CONNECTED TO AN ANALOG PORT
The printer is an analog device. If you are using a PBX system, then make sure that the printer is connected to an
analog port on the PBX. You may need a digital line converter that converts digital signals into analog signals.
MAKE SURE THAT THE PRINTER MEMORY IS NOT FULL
The printer saves an incoming fax to the printer memory before it prints the fax. If the printer runs out of ink or
runs out of paper while receiving the fax, then the printer saves the fax so you can print it later. However, if the
printer memory is full, then the printer may not be able to receive more incoming faxes. An error message appears
on the display when the printer memory is full. Resolve the error to free up space in the printer memory.
MAKE SURE THAT FAX FORWARDING IS DISABLED
You may have turned on Fax Forwarding. Disable this option so that the printer can receive the fax.
1From the home screen, navigate to Fax Forward:
 > Fax Setup > Ringing and Answering > Fax Forward
2Touch OFF, and then touch Accept.
INCREASE THE RINGER VOLUME
If you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.
MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE
If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when
a fax comes in so that the printer can receive it.
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							To retrieve the correct code:
1From the home screen, navigate to Manual Answer Code:
 > Fax Setup > Ringing and Answering > Manual Answer Code
2Copy the manual answer code that appears on the touch screen.
Cannot run the fax software
The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings
in the fax software.
MAKE SURE THE FAX SOFTWARE IS INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select
it on the “Install Additional Software” screen during installation. If you did not install the fax software, then the Fax
tab on the Printer Home takes you to our Web site where you can download the software.
MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter,
or a cable modem) before you can open the fax software and configure the fax settings.
MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
MAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODE
Fax error messages on the printer control panel
Error Message:What it indicates:Possible solutions:
Remote Fax ErrorThe receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.Resend the fax. There may have
been a problem with the quality of
the connection.
Decrease the transmission speed
of your fax modem.
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
Fax Mode UnsupportedThe receiving fax machine does not
support color fax or the scan
resolution of the document that you
are sending.Enable Auto Fax Conversion. The
printer automatically converts
color faxes to black and lowers the
scan resolution of the document.
Lower the fax quality.
Reformat the document on
Letter-size paper.
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							Error Message:What it indicates:Possible solutions:
Unsupported CompressionThe fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but the
receiving fax modem needs to have
the same compression code.Lower the transmission speed of
the fax modem, and then resend
the fax.
Enable Auto Fax Conversion.
Unsupported ResolutionThe receiving fax machine does not
support the scan resolution of the
document that you are sending.Lower the fax quality.
Enable Auto Fax Conversion.
Unrecoverable Fax ErrorThe fax modem encountered critical
errors.Turn off the printer, turn it back on, and
then resend the fax.
Fax Modem ErrorThe fax modem of the printer may be
busy, or the fax modem may have
encountered problems during
transmission.Turn off the printer, turn it back on, and
then resend the fax.
Phone Line is connected to
the incorrect jack on the
back of the machine.The telephone cable is connected to
the wrong port on the back of the
printer.Connect the phone cable to the  port
on the back of the printer.
Digital line detectedThe printer is connected to a digital
line.The printer is an analog device and
must be connected to an analog line.
To connect the printer to a digital line,
you must use a digital line converter or
a filter.
For more information, see the ”Setting
up the printer to fax” section.
Failed to Connect
Phone Line Error
Phone Line Not ConnectedThe printer cannot detect a dial tone.See the “Fax troubleshooting
checklist.”
Phone Line BusyYour telephone line or the telephone
line of the receiving fax machine is
busy. This happens especially if the
printer is sharing the line with other
devices (telephone, answering
machine).Set the printer to redial.
Increase the time between the
redial attempts.
Place a test call to the number to
which you want to send a fax to
make sure that it is working
correctly.
If the telephone line is being used
by another device, then wait until
the other device is finished before
sending the fax.
Schedule to resend the fax at a later
time.
Set the printer to scan before
dialing. The scanned document is
saved in the printer memory. The
printer can then retrieve it and
automatically redial the number.
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							Error Message:What it indicates:Possible solutions:
No AnswerAuto Answer may have been turned
off on the receiving fax machine.Verify the number, and then resend
the fax.
Set the printer to redial.
Note: Depending on your country
or region, there may be a limit on
the number of redial attempts,
regardless of the redial settings
that you set in your printer.
Schedule to resend the fax at a later
time.
No Caller ID
Call StoppedYour printer stopped the call because
the incoming fax has no sender
information. You may have chosen to
block faxes with no Caller ID or faxes
without Caller IDs are not allowed in
your country or region.Disable Block No-ID.
To troubleshoot error messages in the fax software, click Help to view the help information for the fax software.
Memory card troubleshooting
“Memory card troubleshooting checklist” on page 155
“Nothing happens when a memory card is inserted” on page 155
“Cannot print documents from a memory card or flash drive” on page 156
“Photos do not transfer from a memory card across a wireless network” on page 156
Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
Make sure that the memory card you are using can be used in the printer.
Make sure the memory card is not damaged.
Make sure memory card contains supported file types.
Nothing happens when a memory card is inserted
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
REINSERT THE MEMORY CARD
The memory card may have been inserted too slowly. Remove and then reinsert the memory card quickly.
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
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							3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Cannot print documents from a memory card or flash drive
If the "Memory card troubleshooting checklist" does not solve the problem, then try the following:
CHECK THE USB CONNECTION
1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.
2Firmly plug the square end of the USB cable into the back of the printer.
3Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with a 
 USB symbol.
Note: If you continue to have problems, then try another USB port on the computer. You may have connected to
a defective port.
CHECK THE NETWORK CONNECTION
If the printer and computer are connected over a network, then make sure that the correct host and device are
communicating. Select the printer from the computer or the computer from the printer.
Photos do not transfer from a memory card across a wireless
network
If the "Memory card troubleshooting checklist" does not solve the problem, then try one or more of the following:
MAKE SURE THAT BOTH THE PRINTER AND THE DESTINATION COMPUTER ARE TURNED ON AND
READY
SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
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							Network troubleshooting
“Network troubleshooting checklist” on page 157
“The Continue button is unavailable” on page 158
“Cannot print and there is a firewall on the computer” on page 159
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 160
Network troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
General Networking
Make sure:
The printer, the computer, and the wireless access point are all plugged in and turned on.
The wireless network is working properly.
Try accessing other computers on your wireless network. If your network has Internet access, try connecting to
the Internet over a wireless connection.
The printer driver is installed on the computer from which you are performing a task.
The correct printer port is selected.
The IP address, gateway, and network mask are correct for your network.
Print a network setup page from the printer to check the network settings.
All switches, hubs, and other connecting devices are turned on.
Ethernet Networking
Make sure:
The Ethernet cable and connectors are not damaged.
Check the connectors at both ends for any obvious damage. If possible, use a new cable. Damage to the cable
may not be obvious.
The Ethernet cable is firmly plugged in to the printer and to the network hub or wall connection.
Wireless Networking
Make sure:
The SSID is correct.
Print a network setup page from the printer to check the network settings.
Your WEP key or WPA passphrase is correct (if your network is secure).
Log in to the wireless access point (wireless router) and check the security settings.
If you are not sure if your security information is correct, run the wireless setup again.
The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access
point (wireless router).
The Wi-Fi indicator light is lit and is solid green.
The computer and printer are both connected to the same wireless network.
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							The printer is located away from obstacles or electronic devices that could interfere with the wireless signal.
Make sure the printer and wireless access point are not separated by poles, walls, or support columns containing
metal or concrete.
Many devices can interfere with the wireless signal, including baby monitors, motors, cordless phones, security
system cameras, other wireless networks, and some Bluetooth devices.
The computer is not connected to a VPN.
Any non-Microsoft firewalls on the computer are updated to the most recent version and allow the printer
software to communicate over the network.
The Continue button is unavailable
Try the following solutions in the order they appear until the Continue button becomes active and can be clicked:
CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE
COMPUTER
 AND THE PRINTER
USB ports are marked with the  symbol.
MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON
Check to see if the  button is lit. If you have just turned on the printer, then you might need to disconnect the
USB cable and reconnect it.
MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING
Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then
the port is working.
If the USB port on the computer is not working, then try using the other USB ports on the computer.
MAKE SURE THAT THE USB CABLE IS WORKING
Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.
MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly
or be within the same series.
If you have any doubts, look for an updated version of the printer software on our Web site. For more information,
see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom
of the installation screen.
RECONNECT THE POWER SUPPLY
1Turn off the printer.
2Unplug the power cord from the power outlet.
3Remove the power supply from the back of the printer and then plug it back in.
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							4Plug the power cord back into the power outlet.
5Turn on the printer, and then resume the installation on your computer.
TRY RUNNING THE INSTALLER AGAIN
1Close the installer.
2Remove the CD, and then restart the computer.
3Insert the CD and then run the installer again.
Notes:
When you get to the Software Already Installed screen, make sure you select Install a printer.
If you have already set up your printer, select Additional Computer when you get to the Setting up a
new printer? screen to skip the hardware setup wizard.
CHECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB PORT
Open the Device Manager to check if it has activity whenever a USB device is connected to a USB port:
1Click , or click Start and then click Run.
2In the Start Search or Run box, type devmgmt.msc.
3Press Enter, or click OK.
The Device Manager opens.
4Watch the Device Manager window while connecting a USB cable or another device to the USB port. The
window refreshes when Device Manager recognizes the USB connection.
If there is activity on Device Manager but none of the previous solutions worked, call Customer Support.
If there is no activity on Device Manager, there  may be a problem with your computer and its USB supp ort.
The computer must recognize the USB connection in order for installation to work.
Cannot print and there is a firewall on the computer
Third-party (non-Microsoft) firewalls can interfere with wireless printing. If the printer and computer are configured
correctly, and the wireless network is working, but the printer will not print wirelessly, then a firewall could be the
problem. If there is a firewall (other than the Windows firewall) on the computer, try one or more of the following:
Update the firewall using the most recent update available from the manufacturer. Refer to the documentation
that came with your firewall for instructions on how to do this.
If programs request firewall access when you install the printer or try to print, make sure you allow those programs
to run.
Temporarily disable the firewall and install the wireless printer on the computer. Re-enable the firewall when you
have completed the wireless installation.
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							Communication with printer lost when connected to Virtual Private
Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system
support person for the VPN must enable split tunneling. Be aware that some organizations will not allow split
tunneling due to security or technical concerns.
Wireless troubleshooting
“Resetting the wireless settings to factory defaults” on page 160
“Cannot print over wireless network” on page 160
“Wi-Fi indicator light is not lit” on page 164
“Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 164
“Wi-Fi indicator light is still orange” on page 165
“Wi-Fi indicator light is blinking orange during installation” on page 166
“Wireless print server not installed” on page 170
““Communication not available” message displays when printing wirelessly” on page 171
“Communication with printer lost when connected to Virtual Private Network (VPN)” on page 160
“Resolving intermittent wireless communications issues” on page 173
Resetting the wireless settings to factory defaults
1From the home screen, navigate to Reset Network Settings:
 > Network Setup > Reset Network Settings
2Touch Yes.
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON
Turning the access point off and then back on again can sometimes refresh network connections and resolve
connectivity issues.
DISCONNECT FROM VPN SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
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